Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.86

4.9 Rating 822 Reviews

96 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

Write Your review

Tell us how Sargasso & Grey made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really exc customer service! you feel like you're talking to ppl that care! also those bunion shoes are THE BEST! so comfortable,stylish and elegant. worth the money!”

Helpful Report

“Great customer service, have bought this style previously in different colours, the burgundy is a really good autumn shade and the shoes are super comfortable.”

Helpful Report

“Very comfortable shoes and look very stylish. I have bought three pairs and will certainly buy more. Delivery very prompt.”

Helpful Report

Thank you for this lovely review, Eileen, and thank you for choosing Sargasso & Grey!

“Great service from ordering to delivery and even the odd return was easy...A little more expensive but well worth it to find a shoe that fits wide feet and of good quality 🙂 My only slight frustration is they sell out of my size very quickly.”

Helpful Report

Thank you for your kind review, Kim. We are increasing our order quantity in your size, so hopefully, they won't sell out so quickly in future. x

“I ordered the platform Mary Jane’s, and was skeptical that any heeled shoe could be comfortable. My arthritis and some bunions and bumpy toes make it very difficult to be stylish. BUT- I gasped with joy when I tried them on, and experienced NO pressure on my toes, and the platform mitigates the heel height. The insole is cushioned and there’s room for an orthotic. I’m a fan.”

Helpful Report

We are so delighted to read this review, Sue. What wonderful praise for our shoes. We really appreciate it. Thank you!

“Beautiful shoes they never fail to please, I have bought so many pairs and they are all so comfortable and elegant love them”

Helpful Report

We are so pleased you love our brand, Joanna. It makes our day! Thank you for your review, and thank you for choosing Sargasso & Grey x

“Beautiful shoes. The heel is very comfortable and I am not a heel person. I hope I can dance all night long! The quality of them is great, padding inside is amazing. I am normally 6.5 size person in shoes but I took size6 wide and they are most comfortable shoes I have ever had.”

Helpful Report

We are so pleased to read your lovely review, Grace. It's a real honour for us to learn that these are the most comfortable shoes you have ever had. High praise indeed and much appreciated!

“Love this company, the shoes are so stylish and more importantly very comfortable. I haven’t worn my recent purchase yet but feel sure they will be perfect.Thsnk you S&G”

Helpful Report

And thanks to you, Jean, for choosing Sargasso & Grey! We really appreciate your custom and are grateful you took the time to leave a review. 😊

“Absolutely gorgeous shoes They are so well made and the attention to detail really stands out and to have shoes that fit so well and are so comfortable all day is what lead me to try your brand in the first place, having looked at other reviews. I am saving for my next pair, but I am sure the ones I have bought will give me good service for a long time, so cost per wear is going to be value for money.”

Helpful Report

Thank you for your kind words, Jane. We really appreciate it! Thank you also for choosing Sargasso & Grey.

“Really really struggle with shoes after operations and extremely wide feet. Bought heels for a wedding and couldn’t believe how comfortable they were. I am so pleased and will return to buy again.”

Helpful Report

We are delighted to hear that you found your perfect shoes for the wedding, Deborah. We hope you had a fabulous time. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey!

“At last! Stylish and elegant shoes which don't require me to break them in by squeezing my feet and suffering hours of discomfort to make them fit me! I ordered a few styles for choice and found them so very comfortable I bought them all! Wonderful colours too! I will be back, again and again. Highly recommended and worth every penny as the shoes are great quality.”

Helpful Report

Thank you for your very positive words, Tracey. It means a lot to us. We look forward to serving you again!

“My first shoes from the brand and they are amazing! I have wide feet and bunions on both feet, and these shoes are truly wide to accommodate it all :) super comfy and elegant!”

Helpful Report

We are so pleased to read this wonderful review and even more delighted to learn how happy you are with your new shoes! Thank you for choosing Sargasso & Grey.

“I have extra wide feet complicated even further by one swollen ankle due to an injury. I needed shoes for a wedding which would fit and were comfortable. Sargasso and Grey to the rescue! They measured the ankle strap of the shoes I hoped would fit and were so helpful. Krista shoes were comfy and fitted. Many thanks for excellent service and lovely shoes!”

Helpful Report

Thank you, Janet, for choosing Sargasso & Grey and for leaving this lovely review. We hope you had a great time at the wedding!

“I ordered black leather shoes and black suede shoes. Delivery was prompt. The shoes were very securely packaged. They are wonderfully comfortable. My feet are very happy!”

Helpful Report

We are so pleased you love your new shoes, Caroline. We really appreciate you taking the time to leave a review. Thank you!

“Just got my black leather mid heels wide fit court shoes , working in banking I need comfy black heels for work and it’s just been a struggle finding anything for my plantar fascia friendly feet ! These are superb and because the sizing is a wee bit loose it’s perfect when u have tights specially fleece ones or just swollen feet from a long day … brilliant shoes definitely not my last pair . A bit on the pricey side but worth every penny for colours and styles you regularly wear. I have to get an almond colour next ..”

Helpful Report

I am pleased you love your new shoes, Niketa. I started the brand when I was also working in banking, for the very reason that I had wide feet and needed comfy shoes for work. It's good to hear other women are now also enjoying comfy (and stylish!) shoes for work. Best wishes Katie

“The shoes I chose were well made and very smart - however I have had to send back for a larger size - can’t wait to receive them - everything from delivery packaging and return and reorder was an easy process - these will not be my only order with Sargasso and Grey.”

Helpful Report

We are so pleased you are happy with your S&G experience, even though you didn't get the right fit the first time. Customer service is just as important to us as the shoes we make, so we are glad everything went smoothly for you. We hope the new pair fit perfectly.

“Beautiful shoes wide fitting perfect”

Helpful Report

“I bought the Miley white mules recently and I am delighted with them. I wouldn’t say I had an extra wide foot, however they fit perfectly. I think many women with a truly wide foot may be disappointed if their shoes are not a good fit. The quality of the leather is top notch and the style will be perfect for fine weather outings. The packaging was excellent when they arrived.”

Helpful Report

Thank you for taking the time to leave a review, Jo. We are delighted that the shoes are a perfect fit for you! Thank you for choosing Sargasso & Grey.

“Absolutely fabulous shoes . Every pair I have bought they have been superb . So comfortable and with bunions this is so important . Well done Sargasso and Grey”

Helpful Report

Thank you for such a kind review, Ann. We really appreciate it. It is wonderful for us to know how much you love Sargasso & Grey. Our lovely customers are the reason we exist!

“These shoes are the most comfortable and best fitting shoes I ever had . Comfort tight out of the box . I was not sure what size to pick bc European sizes don’t really fit me but they were perfect . Leather soft and plenty wide in toe to fit and not hurt . My main problem is bunion and 2 nd hammer toe. The toe sticks up snd most shoes hurt there but I think these will be ok . I m do happy either way these beautiful shoes Plan to buy more . Hope tariffs don’t kill us .”

Helpful Report

Hi Ellen. We are so pleased you love the shoes. We use soft leather so they will give with wear, and we hope this will ease the pressure points for your hammer toe and bunion. We also hope the new tariffs don't have too big an impact on our US customers. 🤞🏻 Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey. x

Sargasso & Grey is rated 4.9 based on 822 reviews