Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.85

4.9 Rating 839 Reviews

96 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 839 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The original shoes I ordered were slightly small so I returned them and ordered a half size up. The exchange was handled in a timely way. The new shoes fitted perfectly and are so comfortable. I have bunions and hammer toes but it’s like they don’t exist. Beautifully made and I shall enjoy showing them off.”

Helpful Report

“I love your shoes, and I have very wide feet with bunions and some toes that lay on top of each other. Your shoes are comfortable right out of the box. They are very fashionable and look nothing like shoes for feet that are not fashionably shaped. I have 6 pair now and returned only one pair. That return was quick and easy. Shipping to the US is surprisingly fast. I always get compliments on your shoes and I feel elegant in them. Can’t wait to see the Spring line.”

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“Very happy with my new shoes exactly what I wanted. Very comfortable but dressy.”

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“These flats are so beautiful and super comfortable! Couldn't be happier.”

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“I LOVED these shoes. The quality was amazing. I have worn Manolo Blahnik, Chanel, Jimmy Choo, and Christian Laboutin and the quality of these shoes is right up there at a fraction of the cost. The width is perfect! Wide in the front but narrower in the heel. I live in the US and delivery was quick.”

Helpful Report

Hi Janet! It is so wonderful to read how happy you are with your new shoes. This has made our day! Thank you for taking the time to leave such a lovely review, and thank you for choosing Sargasso & Grey!

“Excellent customer service and advice. Very happy with my purchase.”

Helpful Report

Delighted to read this, Sarah!

“Hi love your shoes but sometimes the fit isn’t quite right for my peculiar feet, however I have just received a pair of Ally extra wide fit shoes in tan suede..they are just wonderful. Please bring them in different colours. So comfy and soft but look elegant. So glad I found your products Many thanks Helen”

Helpful Report

Hi Helen! We are glad you found us, too! We will definitely introduce more colours for the Ally shoes next Spring, so please do visit us again!

“Beautifully made shoes Fabulous designs Plenty of choice for bunion/wider feet. Arrived quickly. I was spoiled for choice. When I did return one pair, I was kept informed of the journey and refunded quickly. I look forward to repurchasing.”

Helpful Report

We are pleased that you are happy with your new shoes and delighted that our returns process for the unwanted items was quick and easy. Thank you for choosing Sargasso & Grey.

“HAPPY? Better yet, ESTATIC! I have bunions on both of my feet and I have been looking all over the world— looking for shoes that feet my, now, wide feet. Finally, I was fortunate to discover Sargasso & Grey website! I am ESTATIC that I can still wear nice-looking heel shoes that simulates a platform-feel surface without creating pressure on my bunions! I am so excited about these shoes that I pair at one time! THANK YOU VERY MUCH Sargasso & Grey for selling shoes that are comfortable & classy!”

Helpful Report

Thank you, Phena, for your glowing review. We really appreciate it! It makes our day to hear from happy customers who have found our shoes to be the solution to their footwear problems.

“Fabulous ! I had lost confidence in on-line retailers after losing money to a scam Chinese based site but Carrie was really helpful and addressed my fears. The shoes are beautiful and very comfortable for my wide feet. Good old-fashioned service and quality. Recommended.”

Helpful Report

We are pleased that you have found your perfect shoes at S&G, Jan, and happy to learn that your experience with our company has been so positive. Thank you for recommending us and for choosing our brand for your new shoes!

“Excellent customer service. I returned my shoes as they were too small, a replacement pair was received within a few days. They are beautiful and the most comfortable heels I have ever had.”

Helpful Report

Thank you, Jennifer. Customer service is hugely important to us, so it's lovely to be recognised for this, as well as for our shoes!

“Excellent customer service. I returned my shoes as they were too small, a replacement pair was received within a few days. They are beautiful and the most comfortable heels I have ever had.”

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“really exc customer service! you feel like you're talking to ppl that care! also those bunion shoes are THE BEST! so comfortable,stylish and elegant. worth the money!”

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Thank you for the kind review, and thank you for choosing Sargasso & Grey!

“Great customer service, have bought this style previously in different colours, the burgundy is a really good autumn shade and the shoes are super comfortable.”

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“Very comfortable shoes and look very stylish. I have bought three pairs and will certainly buy more. Delivery very prompt.”

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Thank you for this lovely review, Eileen, and thank you for choosing Sargasso & Grey!

“Great service from ordering to delivery and even the odd return was easy...A little more expensive but well worth it to find a shoe that fits wide feet and of good quality 🙂 My only slight frustration is they sell out of my size very quickly.”

Helpful Report

Thank you for your kind review, Kim. We are increasing our order quantity in your size, so hopefully, they won't sell out so quickly in future. x

“I ordered the platform Mary Jane’s, and was skeptical that any heeled shoe could be comfortable. My arthritis and some bunions and bumpy toes make it very difficult to be stylish. BUT- I gasped with joy when I tried them on, and experienced NO pressure on my toes, and the platform mitigates the heel height. The insole is cushioned and there’s room for an orthotic. I’m a fan.”

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We are so delighted to read this review, Sue. What wonderful praise for our shoes. We really appreciate it. Thank you!

“Beautiful shoes they never fail to please, I have bought so many pairs and they are all so comfortable and elegant love them”

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We are so pleased you love our brand, Joanna. It makes our day! Thank you for your review, and thank you for choosing Sargasso & Grey x

“Beautiful shoes. The heel is very comfortable and I am not a heel person. I hope I can dance all night long! The quality of them is great, padding inside is amazing. I am normally 6.5 size person in shoes but I took size6 wide and they are most comfortable shoes I have ever had.”

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We are so pleased to read your lovely review, Grace. It's a real honour for us to learn that these are the most comfortable shoes you have ever had. High praise indeed and much appreciated!

“Love this company, the shoes are so stylish and more importantly very comfortable. I haven’t worn my recent purchase yet but feel sure they will be perfect.Thsnk you S&G”

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And thanks to you, Jean, for choosing Sargasso & Grey! We really appreciate your custom and are grateful you took the time to leave a review. 😊

Sargasso & Grey is rated 4.9 based on 839 reviews