Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.87

4.9 Rating 755 Reviews

97 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 755 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

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Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly the ballet flats did not make me happy.i was very disappointed. They were heavy and clumsy looking and nothing like the photo. They were a very poor fit and I know they would not have been comfortable. I have a pair of ballet flats I bought from John Lewis roughly fourth years ago and they are still as good as new. I can walk with ease and comfort for miles, which is what I need from a shoe. I am sorry to be brutally honest but Sargasso & Grey shoes are not for me. I do however wish the company great success.”

Helpful Report

Hi Pauline We are sorry you were disappointed with your shoes. Whilst it is always disheartening to learn of unhappy customers, we appreciate you leaving honest feedback, which is what these review pages are for. While these shoes didn't quite meet your expectations, we're glad you have a comfortable pair of flats that you love, especially since finding stylish and comfortable wide-fitting shoes can be a real challenge. We hope you will visit us again in future and perhaps try one of our many other styles that work better for you. 😁

“Nice shoes but not wide enough for me so returned them. They arrived but were not processed so after two phone calls, finally manually refunded but then it took several days to come back to my account. Each time “the system” was blamed. I won’t reorder as the returns is not good.”

Helpful Report

“The service is impeccable and the width of the boots is fantastic. However, there is not much padding/support in the forefoot and therefore I cannot wear these boots all day or standing for long periods of time which is such a shame as with a bit more support in the forefoot they would be great - I got the Lucy Boots in Size 40.”

Helpful Report

We are sorry the boots were not quite as you hoped. We take all feedback on board, so we appreciate you taking the time to provide it. 😊

“I am really really sorry to report that I had to return my shoes. When I tried on the left shoe my immediate thought was that the cut across the toes was short (I could see my toes in fact!) When I tried the right foot on it was definitely different. For the price this is not acceptable and I regrettably had to return them. The returns process was fine and today Royal Mail collected the box for credit. Fyi I have purchased this shoe in silver and there wasn’t a problem. Perhaps you need to question your supplier on their quality control.”

Helpful Report

Dear Stephanie We are sorry you received a pair of shoes that sound as if they are faulty. This does happen from time to time but is always regrettable. Thank you for bringing this to our attention. When we get the shoes back we will remove them from stock, assess them and raise any issues with our supplier. We are heartened to learn you have a pair in the same style that fits you well. We hope your experience won't deter you from choosing Sargasso & Grey in the future. Thank you for taking the time to leave a review. Best wishes x

“Shoes are good quality, but I ordered burgundy and the colour is closer to dark dusky pink. Will be returning.”

Helpful Report

“The sandals are lovely but supposed to be wide fitting. Unfortunately they are not wide fitting but I couldn’t return as I tried them on outside and had a little walk in them. Shame as I likes them but not for wide fitting feet.”

Helpful Report

Dear Sharon We are sorry that the fit of these flat sandals is a bit disappointing. We take all feedback onboard, so thank you for taking the time to leave an honest review. We are aware that the extra padding in this particular style did make it snug for some customers so we are reviewing the design for next summer. Best wishes

“Unfortunately, these shoes were way too tight and not a good match for my dress. I’m an EEE fitting (size 12-14 dress size) and I do not understand why “wide fit” can mean E to EEE fit between retailers. I’ve learnt a lot this year looking for a pair of shoes to match the outfit for my daughter’s wedding in September. I would say to you be more specific about your sizing and everyone would save alot of time. I’m still looking!”

Helpful Report

Hi Fran We are sorry to learn the shoes were too tight and didn't match your dress. Many Mothers of the Bride come to us for their shoes so we understand the importance of finding the perfect fit for such a momentous occasion. Our shoes come in EE and EEE fittings, depending on the style. These fittings are based on the technical specifications of the last (shoe mold). While the difference in width is mm, it can still make a notable difference to how the shoes fit and feel. We detail the width fitting of each style on the relevant product page. We appreciate buying shoes online can be frustrating and time-consuming, so we offer as much sizing assistance as possible with a foot measurement guide and an Ai tool to help customers find the right size based on other brands they wear. We will shortly be listing insole measurements for all our shoes, and we are always happy to talk with customers and advise them on suitable styles. Although our shoes were not to be, we hope you find the perfect fitting pair and wish you a wonderful wedding!

“The trainers were fabulous but my EEE feet just didn't fit into them. Nearly but not quite.”

Helpful Report

“Nice shoe. Like the style and the dark platform sole. So often soles are bright white which I did not want. Definitely not extra wide. Quality of shoe not quite as good as I expected and insole poor. OK for work.”

Helpful Report

Hi Jo We are sorry to learn that although you like the trainers, you were a bit disappointed with the quality. We appreciate you taking the time to give this feedback, and we do take it onboard, as we strive to make the best shoes possible for our customers. Thank you.

“These shoes are wide fit but the buckle is placed way too far back on the shoe. It’s impossible to fasten the buckle without assistance. Also the buckle itself is small and flimsy. It’s a shame because they are an attractive shoe”

Helpful Report

Dear Caroline We are sorry to learn that the position of the buckle is causing an issue for you on the particular shoe you ordered. I also understand the straps and buckles are slim on this shoe. If we used a thicker strap and buckle, I fear it would change the whole aesthetic of the shoe. That said, we don't want customers to struggle putting our shoes on so we will definitely keep this feedback in mind for future designs, and perhaps look to offer styles with different fastening options. Thank you for taking the time to leave this feedback. It is appreciated. Best wishes

“I recently bought a pair of Helena heels, when they are first on they are comfortable and the width is great. However after a couple of hours working between meetings at work, the balls of my feet burn, there’s just not enough cushioning, the back of the shoe also doesn’t have enough depth, so although these are a perfect fit, they flip about. I have other styles which I love, but this particular style do not like my feet.”

Helpful Report

“The sandals are very stylish but the EEE fit is a bit too roomy for me, despite having wide feet with bunions on both the big and little toe joints (both sides of each foot). I also wonder if I got the sizing right as your sizing chart is confusing. I bought a size 4 which you also class as a size 38, despite all other shoe brands I’ve ever come across classing a size 4 as a 37. An EU 38 would be a UK 5. So now I don’t know if I’ve actually got a 4 or a 5? The length seems ok, possibly a little long but probably not a whole size too long. Maybe your “4/38” is actually a 4.5? 🤔”

Helpful Report

“The quality of the shoes was great however I found the pointed toe a little too narrow. Disappointing because the shoes were exactly what I was looking for. I’m still awaiting a refund on the shoes that were delivered back to Sargasso & Grey on 30th June.”

Helpful Report

“Sadly the extra wide ballet flats were very painful from the minute I put them on so I had to return them.”

Helpful Report

Sargasso & Grey is rated 4.9 based on 755 reviews