Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.87

4.9 Rating 741 Reviews

97 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 741 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous shoes for wider feet and personal service. The sizing across styles can be a little inconsistent but exchanges and refunds are easy and fast.”

Helpful Report

“Finally found comfortable shoes that my feet can handle! Took 2 orders but I am happy to have found heels and flats I can wear without wanting to ditch them after 15 minutes! I just wish my size and fit were in stock more often :)”

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“Excellent service and wonderful shoes.”

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“Beautiful shoes, the width is perfect but length a bit long , I will try and sort this by trying to purchase a heel pad , I like the taupe ones but concerned if I order 6.6 they may not fit And I tried to register with you're loyalty points but was not successful They truly are lovely shoes x”

Helpful Report

We are pleased the shoes are the perfect width. We do offer half sizes in most shoes so you may be best in future choosing a half size smaller to ensure the shoes are also the perfect length. Please email us at support@sargassoandgrey.com and we will help you set up your loyalty account so you earn store credit on every purchase. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey.

“I had all but given up on being able to find a pair of smart but comfortable black boots for my wide feet with bunions. I had returned so many pairs of ‘extra wide’ boots, so expectations were low, but I was blown away by these. I don’t know how they manage to make them wide enough for my forefoot, with room to spare, yet look so slim and elegant. Not the cheapest, but worth every penny. One very happy customer!”

Helpful Report

Hi Ruth We are so pleased you love your new boots. We have worked hard this year to expand our range of wide-fit boots and will continue to add more boots to our collection in 2025! Thank you for taking the time to leave a review and thank you for choosing Sargasso & Grey. We hope to see you again! 😁

“Shoes are good quality, but I ordered burgundy and the colour is closer to dark dusky pink. Will be returning.”

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“The sandals are lovely but supposed to be wide fitting. Unfortunately they are not wide fitting but I couldn’t return as I tried them on outside and had a little walk in them. Shame as I likes them but not for wide fitting feet.”

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Dear Sharon We are sorry that the fit of these flat sandals is a bit disappointing. We take all feedback onboard, so thank you for taking the time to leave an honest review. We are aware that the extra padding in this particular style did make it snug for some customers so we are reviewing the design for next summer. Best wishes

“I have bought a few pairs of Sargasso & Grey shoes, and am delighted with them all. I wore my new navy ones for my grandson's wedding this week, and was comfortable in them from the beginning until we had danced the night away. I have got my daughter-in-law hooked on them as well.”

Helpful Report

Hi Freda We are so pleased you are happy with the shoes and thank you so much for sharing our company with your daughter-in-law. This means a lot to us. ❤️ Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey! Best wishes

“I was desperate for shoes that my poor old feet could cope with. They look brilliant and arrived on time. I just need to test them out at a party...a case of wait and see.”

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“I ordered the boots which was so easy to do, the delivery was swift. I have had operations on my feet and find it difficult to find footwear which fit comfortably and look so good but these wonderful boots look good, zip up easily and accommodate my dreadful toes without pain”

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“Just received my first purchase and i can honestly say, i’ve never worn a more comfortable pair of heels! Very impressed with the quality.”

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“Shoes are beautiful. Service and delivery excellent.”

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“Really comfortable for my very old feet and yet still look smart- very pleased Anne De La Warr”

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Dear Anne Thank you for taking the time to leave this review. It is much appreciated. Thank you also for choosing Sargasso & Grey! Best wishes

“These are the most comfortable shoes I’ve ever had. Thank you”

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We are so pleased to read this, Liz! Thank you for taking the time to leave a review and thank you for choosing Sargasso & Grey! Best wishes

“Delivery was quick and well packaged. These wide fit boots fit very well and are comfortable. I often have to buy half a size bigger than needed to get shoes or boots to fit my wide feet even when they're supposed to be wider. The good news is that Sargasso and Grey understand feet bunions and shoes. Just because our feet might be wide with bunions doesn't mean we want to wear unattractive, uncomfortable footwear. Thank you for beautiful, good fitting, attractive footwear.”

Helpful Report

Dear Margaret We are so pleased the boots are comfortable and we wholeheartedly agree you shouldn't have to wear unattractive or uncomfortable shoes simply because you have wider feet or bunions. Thank you for choosing Sargasso & Grey and for taking the time to leave this lovely review! Best wishes

“Excellent service. Had to return for a different size. This was dealt with quickly and alternative size sent, as well as refund for another pair of shoes. Returns process was extremely easy for an elderly person who struggles with technology! So pleased with shoes. These are the first pair of evening shoes I have had because of the wider fitting needed. They are comfortable and look good for my Cruise.”

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Dear Margaret Thank you for taking the time to leave a review. It is much appreciated. We are so pleased you are happy with the shoes. We hope you have a fabulous cruise! Thank you for choosing Sargasso & Grey.

“Really classic, perfect!”

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Delighted to read this Sarah! Thank you for taking the time to leave a review and for choosing Sargasso & Grey! Best wishes

“I wasn’t expecting these to be patent leather, but I rather like them. Very comfy and actually my size. I have spent so many years buying boots a size up to get the width. Thank you”

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Dear Sally We are so pleased you are happy with your new boots. Thank you for taking the time to leave a review and for choosing Sargasso & Grey! Best wishes

“Krista Sandals they are really nice BUT rubbed my big toe raw from where the two pieces of leather crossed over. Expensive mistake at 285.00 cannot return once worn.”

Helpful Report

Dear Kelly We are sorry to learn the sandals are causing discomfort. Although unable to accept returns that have been worn, if you contact us, we can offer some advice on improving the fit. Best wishes

“A lovely pair of shoes which I have bought for my daughter’s wedding, so I haven’t worn them yet! They are super comfortable when tried on and look very smart.”

Helpful Report

Dear Celia We are so pleased you like your new shoes. We hope you have a wonderful time at your daughter's wedding! Thank you for choosing Sargasso & Grey for your special event! Best wishes

Sargasso & Grey is rated 4.9 based on 741 reviews