Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.86

4.9 Rating 822 Reviews

96 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

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Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful shoes the only down side is that I must stop buying shoes from your range.I have wide size 6 feet with an arthritic big toe joint so not easy to get comfy shoes that look so elegant, Thats until you discover Sargasso and Grey. Comfortable supportive elegant footwear,what’s not to like. So glad I took the plunge and purchased these shoes,my fourth paint from the range.”

Helpful Report

Hi Helen! We are so grateful for your loyalty and happy that our shoes work well for your feet. Thank you for taking the time to leave such a lovely review, and thank you for choosing Sargasso & Grey! 🥰

“I ordered a pair of Fiona gold mules extra wide, I don't have really wide feet but I couldn't get into them”

Helpful Report

“The only pair of S&G shoes that I have had to return because they are too narrow. Where the tongue was stitched into the trainer was right at the widest part of my foot I did not want to risk hoping that they would stretch only to find that they still hurt”

Helpful Report

Hi Kaye Whilst it's reassuring to learn all of your other S&G shoes hit the mark in terms of fit, we are sorry the trainers were not quite right. This is valuable feedback which we will take on board. We are creating new lines of trainers for our AW2025 collection, including styles with a very wide toe box. We are expecting these new styles at the end of September, so please do visit us again!

“I ordered four pairs of shoes, your reviews gave me confidence to try your brand. However, all pairs were too tight at the front despite being wider fit. A real shame as they look lovely but just squeeze my toes together! I would have liked to see more open toe occasion shoes in navy which was what I would have ordered if you had them available.”

Helpful Report

Dear Joanne, We are sorry you found our shoes to be not quite the right fit. We appreciate all feedback and have noted your request for more navy open-toe shoes, so this is something we will look to revise for our next Spring/Summer season.

“For the first time, EVER I have shoes that are as comfortable as they are beautiful. I now have SIX pairs of S&G shoes. Soooooo lovely!!”

Helpful Report

Hi Jacqueline! We are delighted to hear that you are pleased with your S&G shoes. It's wonderful for us to have such a loyal customer! Thank you! x

“These shoes are for giants! I normally fit a EU42 like a glove, but for some reason this company says a size 42 are a UK9 (mormally an 8), but I went ahead and gave them a shot. They are incredibly big!! Agree with the fact they cater for bunions etc, but much too long in the length. Very disappointing”

Helpful Report

“Superb shoes, very comfortable, true to size, look very smart and not old fashioned as with so many comfort shoes. Beautiful packaging, it was like Christmas to open them, I will be back for more - thank you”

Helpful Report

Hi Jane! What a lovely review. We are pleased Christmas came a bit early for you! Thank you for taking the time to leave this review, and thank you for choosing Sargasso & Grey. We look forward to seeing you again! x

“Absoluutely love my new shoes. Perfect fitting, beautifully packaged and a fast delivery.”

Helpful Report

Hi Margaret! We are so pleased you love your new shoes! It means a lot to us, as does the fact you took the time to leave a review. Much appreciated! x

“Super shoes ultra comfy and look really smart. Great choice”

Helpful Report

So pleased to read this, Helen! Thank you for choosing Sargasso & Grey x

“Easy to order, large selection well worth keeping your eye on”

Helpful Report

Thanks for taking the time to leave a review, Denis. We really appreciate it!

“I absolutely love Sargasso & Grey shoes. They are beautiful. I recently purchased a shoe that did not work for me so I returned it - this was a simple process. In fact, Sargasso made it very easy to exchange the shoes for a different pair. Sargasso & Grey is my happy place!”

Helpful Report

What a fantastic message to receive, Sue! We're thrilled to hear that Sargasso & Grey is your "happy place" when it comes to shoes. We understand that sometimes a style might not be quite right, even with our best efforts. That's why we're so pleased to know that the return and exchange process was simple and easy for you. Our goal is always to make your experience as smooth and enjoyable as possible. Thank you for your kind words and for being such a valued customer.

“Just found your site ...l saw a pair of black leather loafers , at first l was very reluctant to buy without trying on , the whole procedure of having to send them back if the fit was wrong , or the leather too hard and sharp. I ordered they came at the designated time , so far so good . I opened my parcel , very carefully and neatly wrapped . When l saw my new shoes l just smiled the leather was absolutely beautiful , supple , smooth . I slid my foot into the shoe , you do half sizes an extra bonus .....the shoe fits perfectly , l put the other shoe on , sheer perfection , l love them . I am keeping them , and l am now looking for another pair , maybe tan or navy.”

Helpful Report

What wonderful feedback! We're delighted to hear that you love your new black leather loafers. It's also lovely to read you are already considering another pair. If you need any help at all, or have any questions, please don't hesitate to ask!

“Excellent quality shoes and bag to match. I wore the shoes all day for a wedding and never once did I feel like taking them off. They will be useful for many other occassions too. Great customer service and advice too!!”

Helpful Report

Hi Hilary! We are thrilled you love your new shoes and they were so comfy at the wedding. It makes our day to read this. We hope you had a fabulous time! Thank you for taking the time to leave a review and thank you for choosing Sargasso & Grey x

“Beautifully presented and they fit perfectly, they are very , very expensive, but I don’t mind paying a bit more for a quality item. I have not worn them outside yet and my only concern is they seem very flimsy and I don’t think they would last long, but would give a more detailed review, when I have worn them for a month”

Helpful Report

We are pleased you are so happy with your new shoes. We hope they last you a long time. We provide a dust bag to store them when not in use, and offer shoe care advice on our website. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey.

“Beautiful shoes with a real extra wide fitting unlike another company claiming to be for bunions. I was sad I could not purchase the silver shoes in a smaller size as they were my preferred colour but they were sold out. Also easy to return the unsuitable pair with a simple returns label no annoying returns portal”

Helpful Report

We are pleased to find that our shoes are a good width and suitable for your feet, Lynne. We understand that all feet are different, so we make shoes in wide and extra-wide fittings with many styles suitable for bunions. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey!

“Lovely shoes. So comfortable. None of my usual places hurt in them. Lovely material and colour. I’m sure I’ll be able to wear them all day for my daughter’s wedding. They are just right for the occasion.”

Helpful Report

Have a wonderful wedding, Isabel. We are sure you will look fabulous! Thank you for taking the time to leave a review. It means a lot to us. 🥰

“These shoes are super comfy, I can actually wear a pair of heels for the whole evening without any discomfort...I have two pairs and will definitely be buying more..”

Helpful Report

We are so pleased to read this, Amanda. It makes our day to hear from happy customers! Thank you for leaving a review, and thank you for choosing Sargasso & Grey...twice!

“Fabulous shoes , very comfortable can’t wait to wear them at my wedding, the colours match is perfect Like everything in life you get what you paid for, I wouldn’t hesitate to order another pair of shoes”

Helpful Report

Have a fabulous wedding, Judith. We are sure you will look amazing!

“I bought some evening shoes for a cruise in May, but they were not suitable for every day use, so was able to re-sell them on the Marketplace. This was quick and very easy (for someone who is not good with the internet). The customer service for this, was most helpful and understanding. I was able to purchase a new pair of shoes. When they arrived, my husband looked at them and said - they won't fit you! - how wrong! They looked small and neat, but were amazing when I put them on. They are SO comfortable and at last (at 81yrs) I have a smart pair of normal shoes, which fit extremely wide feet. Thank you.”

Helpful Report

Thank you for taking the time to leave a review, Margaret. It's wonderful to read how happy you are with your new shoes and how they make you feel great! This makes our day!

“I truly love your shoes. It is the comfortable shoe I ever owned. I like it so much after my first try out I immediately ordered two more pairs… The price is good for the regime and comfort. Return is very easy even though it was my mistake to click a wrong size , Ms. Carrie made it so easy to return and replace… I wish you have more closed black and navy blue shoe with low heels. My job requires for me to stand for 8+ hours. With sargasso shoes , my feet wasn’t painful. Normally I ware tennis shoe for work but I can now ware my new sargasso shoe. It’s pretty and comfortable… Only one thing I may ask is if you can make platform heels in closed dark colors! Thank you!! Christina”

Helpful Report

Thank you for your kind words, Christina. We are pleased you found your perfect shoes with us and delighted that you got great customer service. We have taken note of your request for more closed-toe shoes in black and navy! We have lots of lovely new styles arriving as part of our Autumn/Winter collection. 😊

Sargasso & Grey is rated 4.9 based on 822 reviews