Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.91

4.9 Rating 622 Reviews

98 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 622 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

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Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I already have the suede Lily boots which are super comfortable, and I assumed that the leather Lucille boots would fit the same. Unfortunately, they are too tight around my toes and also over the arch of my foot, digging in around the ankle to top-off the discomfort. I’m devastated because I’d been waiting for a leather version with a thicker heel, and these will have to go back. It’s deflating to find that even specialist wide fit shoes don’t fit me anymore.”

Helpful Report

We are really sorry to learn that this boot wasn't a good fit. They are made using exactly the same last (shoe mold) as the pair you already have so, in theory, they should feel the same. You might want to try a half-size bigger. A little extra space all over might work and make all the difference.🤞🏻

“NOT GOOD! I live in the USA, I ordered a pair of bridal shoes size was too big and it did not look like I wanted in person. The company does not cover International shipping cost OUTSIDE OF UK so my shipping cost to return shoes was $200!!!! So much for gettting my full refund :(”

Helpful Report

We were really shocked to learn that the cost of returning the shoes was so high. We contacted Fed-Ex about this but we haven't had a response. Our understanding is that courier prices have risen dramatically due to COVID, resulting in a reduction in air traffic that carries the parcels. In order to resolve this issue, we are now able to offer a local returns address (Miami) for our US customers. For all of our other international customers, we would strongly advise you to purchase shoes via Paypal and to sign up for their free returns service, which offers to cover the cost of returns shipping (T&Cs apply). Although this service is not affiliated with Sargasso & Grey, we do offer information about it on our delivery and returns page: https://sargassoandgrey.com/pages/delivery-and-returns

Sargasso & Grey is rated 4.9 based on 622 reviews