Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.87

4.9 Rating 756 Reviews

97 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

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Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is impeccable and the width of the boots is fantastic. However, there is not much padding/support in the forefoot and therefore I cannot wear these boots all day or standing for long periods of time which is such a shame as with a bit more support in the forefoot they would be great - I got the Lucy Boots in Size 40.”

Helpful Report

We are sorry the boots were not quite as you hoped. We take all feedback on board, so we appreciate you taking the time to provide it. 😊

“I can hardly ever find elegant shoes wide enough for my wide but not excessively wide feet. If I go up a size, the width can sometimes be ok, but then they slip at the back so that’s no good. I have returned more shoes than I’ve had hot dinners so I was very pleased that S&G have free returns, and even more pleased that they fit perfectly and I don’t need to return the 2 pairs of beautiful court shoes I bought. That has never, ever happened before. Am I hoping for too much that the range of ballet style shoes might increase to include some more colourful ones with a little arch support…?”

Helpful Report

Hi Julia! We are so happy your new shoes are a perfect fit! Our Capella ballet flats have arch supports, and we are working on introducing them into our other extra wide ballet flats too!

“3rd pair of shoes from Sargasso and Grey and I am again so pleased with them.As well as looking beautiful and making me feel elegant,they are so comfortable on my odd and wide feet!An added bonus was over £40 off with points!”

Helpful Report

“Kate and company were very helpful in finding the right size of shoe for me. ( It took 3 goes!) I am very happy with my new shoes and I would recommend the company.”

Helpful Report

“The shoes are great quality, presented beautifully upon arrival. Sadly, none of them are comfortable for me. I have oblong shaped feet, so find most shoes too narrow and was therefore hoping that yours would be a solution. Sadly the wide fit are a bit too wide on the mid foot and ankle areas, but still not really wide enough where my toes go. I am very disappointed as I had such high hopes that these amazingly made shoes would fit me. I shall have to return all three pairs.”

Helpful Report

We are sorry to learn the shoes were not quite the right fit. We hope you find the perfect shoes.😊

“At last a pair of elegant shoes that I can wear all day. i have always had wide feet but with age these have spread and I have been confined to trainers in recent years. Lovely shoes so well made and packaged.”

Helpful Report

Delighted you are so happy with your new shoes, Margaret. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey.

“I have NEVER found a brand that so consistently delivers excellent fitting shoes. I used Sargasso and Grey for my wedding shoes, and had a beautiful pair of their Clare heels. I was able to wear them ALL. DAY. having barely "broken them in", we walked around uneven ground and danced the night away. Absolutely amazing I could not recommend them enough. They also have fabulous really personal service and helped me out when I was working out my sizing with them so had to make some returns. Five stars, never change Sargasso and Grey!”

Helpful Report

This is very kind feedback, Kate. Thank you for taking the time to leave your review. It means a lot! We are delighted you found your perfect shoes with Sargasso & Grey. Thanks for choosing us!

“These sandals are a great fit very comfortable”

Helpful Report

Delighted you are happy with your new sandals, Gillian. Thank you for taking the time to leave a review, and thank you for your order!

“I’m beyond thrilled with my Lena shoes - as someone with wide, small and awkward shaped feet I've basically given up on having glamorous footwear. I can't wait to feel like a beautiful bride on my wedding day in these shoes!”

Helpful Report

Thank you so much for choosing Sargasso & Grey for your wedding shoes. We are sure you will look fabulous on your special day. Do send us a photo if you can, as we love seeing our customers wearing their shoes! All the best for a wonderful wedding. xx

“My new green suede heels are perfect. I never thought I would find such lovely shoes that would actually fit my wide feet and be at all comfortable. But my quest for the perfect shoe stops here. They arrived "across the pond" in excellent condition and in a timely manner. Looking forward to my next purchase.”

Helpful Report

Hi Marcia We are delighted you are so happy with your new shoes! Thank you for choosing Sargasso & Grey. We look forward to seeing you again! Best wishes S&G x

“Very happy to have found Sargasso & Grey! My new shoes and matching bag for my daughter’s wedding suit my outfit perfectly, they really finish it off so well. Shoes are so comfortable, the wider toe box is great. Delivery was quick and the items were well packaged and protected. Really pleased!”

Helpful Report

Dear Mrs B We are so happy you chose Sargasso & Grey shoes for such a momentous day. We are sure you will look fabulous! Thank you for taking the time to leave a review, and have a wonderful wedding!

“It was third time lucky finding a style that really fitted me. Each pair was beautiful and well made and I would have loved to have the others but at this price point the shoes had to be both beautiful and well fitting, I'm so pleased I persevered.”

Helpful Report

We are also pleased you persevered, Pamela! Shopping online for shoes can be frustrating, but we aim to make the experience as seamless and stress-free as possible so you can find your Cinderella shoes! Thank you for choosing Sargasso & Grey, and thank you for taking the time to leave a review.😁

“I’m delighted with my shoes. Very comfortable and very stylish, and they arrived very quickly.”

Helpful Report

Delighted to read this, Carolyn! Thank you for taking the time to write a review.😁

“Katie and her team went above and beyond to get me my ideal wedding shoes. So much appreciated. I'm a lady of a certain age and didn't want 'typical' bridal shoes. These really fit the bill. *****”

Helpful Report

We were happy to help you, Linda. We hope you have a wonderful wedding. We are sure you will look fabulous!! x

“Since I have found S&G they are my go to website for shoes. Well-made, stylish and look and feel amazing on. Thank you.”

Helpful Report

We are delighted to read this, Deb. Thank you for choosing Sargasso & Grey, and thank you for taking the time to leave a review. We hope to see you again!😁

“I am absolutely delighted with my beautiful sandals which I have bought for my son’s wedding in June. They fit perfectly despite my wide feet and bunions. As a shoe lover I am thrilled to find a company that combines comfort with quality and style. Speedy and efficient service from order through to delivery. Sargasso and Grey will be my first port of call for future shoe purchases.”

Helpful Report

We are so happy you love your new sandals, Julie. Bunions shouldn't stop anyone from wearing beautiful shoes that fit well. Have a wonderful wedding. We are sure you will look fabulous, and we hope to see you again! x

“I have purchased for a family wedding in beginning of march so I have only tried them on they look beautifully made delivery was fast I'm looking forward to wearing them .”

Helpful Report

We hope you have a wonderful wedding, Tracey. We are sure you will look fabulous! Thank you for choosing Sargasso & Grey for this special occasion. x

“These shoes are beautiful! And they fit my wide, troublesome feet. Thank you so much for beautiful, wide shoes.”

Helpful Report

Thank you for taking the time to leave a review, Susan. We are delighted you are happy with your new shoes! Helping customers with troublesome feet is our speciality!😁

“Beautiful shoes, delivered speedily. They fit perfectly and look incredibly stylish. I can't wait to wear them on holiday. Even though they are a little more expensive than shoes I have bought before, I will definitely buy more from Sargasso and Grey in future.”

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“Finally, a comfortable yet stylish pair of shoes. You have a customer for life! Thank you.”

Helpful Report

Sargasso & Grey is rated 4.9 based on 756 reviews