Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.84

4.8 Rating 868 Reviews

96 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.8

Based on 868 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my first pair of court shoes today to go with a wedding outfit. Very impressed on the speed of delivery and the shoes are gorgeous and so comfortable. Will definately be ordering more.”

Helpful Report

Thank you for taking the time to leave such a lovely review, Rachelle. We hope you have a fabulous wedding. We would love to see photos of you in your shoes at the wedding, so if you feel like sharing any, please do not hesitate! 🥰

“Customer service was great, shoes came beautifully packed and promptly. They are lovely and I can’t believe that for my big wide feet I can have such classy shoes. I will be buying more.”

Helpful Report

We look forward to seeing you again, Vivienne! It delights us that you have found us and that our shoes fit your feet well😁

“These sandals are just lovely. I struggle to find occasion shoes that are comfortable to wear due to arthritis/deformity. These sandals accommodate both and are so beautifully made. I will be wearing to my daughter’s wedding. So happy to have found Sargasso & Grey.”

Helpful Report

We are so happy you found your perfect shoes, Debbie. We are sure you will look fabulous for your daughter's wedding. We would love to see photos!!! Have a wonderful time, and thank you for choosing Sargasso & Grey for such a momentous event x

“Prompt delivery, great packaging and lovely shoes but the arch support in the right shoe was lumpy and uncomfortable to wear. Unfortunately this meant I returned them but I would stress this is the first time I have had a problem and the other shoes I have are very comfortable.”

Helpful Report

Hi Brenda. We are sorry the arch support felt bumpy. It must be a faulty insole, so you were right to return them. We are pleased that this is a one-off experience for you, and we appreciate you letting us know. Thank you.

“Very pleased with the customer service. I ordered some heeled shoes and although lovely, I decided to change them for a flat ballet shoe. This proved to be very easy and I am delighted with my purchase.”

Helpful Report

We are so pleased you are happy with your new ballet flats! Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey! x

“I placed my first order with S&G and was delighted with the website, ordering system and prompt despatch. The shoes arrived securely and beautifully packaged. Having ordered the same extra-wide-fit shoe in different sizes I now know which to order in future. Sadly this style (Tori) wasn't comfortable over my rather large bunion so I had to return them - another easy process with S&G. I shall be looking out for styles with a more rounded toe and definitely try again. Thank you for excellent customer service and for creating beautiful, stylish shoes for us ladies with 'tricky' feet.”

Helpful Report

Thank you for taking the time to leave such a lovely review, Fern. Even though the shoes were not quite right on this occasion, we hope you will visit us again. We are glad you had a positive shopping experience with us. 😁

“Beautiful shoes in such a lovely wintery colour. Advised to go up half a size which I did and am pleased with the fit. They are comfortable but smart and I’m sure will be shown off over Christmas.”

Helpful Report

We hope you had a lovely Christmas, Christine. We are delighted you are happy with your new shoes. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey! x

“Beautiful well crafted shoes. I now have quite a collection. I have 2 pairs of Jago boots, the first in black leather in my usual size.The second in suede which are much stiffer and toes more pointed, that for me, need to be a whole size larger . I'm sure they will soften over time. Delivery is prompt and any returns are easy to process. Comfort and style....sorted!”

Helpful Report

Happy New Year, Jean! Thank you for taking the time to leave such a lovely review. It means a lot to us. We are so pleased to learn you are building a collection of S&G shoes. It's wonderful to have such loyal customers. Thank you 🥰

“Gorgeous slouch boots, really comfortable foot bed, I could have done with the calf being a little wider, perhaps offer two different calf sizes? - but overall very pleased. Beautifully packaged- will definitely buy more from this brand.”

Helpful Report

Thank you for taking the time to leave a review, Sharon. Your feedback is valuable to us and we take on board your thoughts about the two calf fittings. Currently, we have two calf fittings for our Lydia boots, but we hope to offer more styles with two calf widths in the future.

“The original shoes I ordered were slightly small so I returned them and ordered a half size up. The exchange was handled in a timely way. The new shoes fitted perfectly and are so comfortable. I have bunions and hammer toes but it’s like they don’t exist. Beautifully made and I shall enjoy showing them off.”

Helpful Report

How wonderful to read that our shoes can (almost) make bunions and hammer toes disappear! We are so pleased our shoes are comfy for your feet and grateful that you took the time to leave a review. Thank you, Tina.

“I love your shoes, and I have very wide feet with bunions and some toes that lay on top of each other. Your shoes are comfortable right out of the box. They are very fashionable and look nothing like shoes for feet that are not fashionably shaped. I have 6 pair now and returned only one pair. That return was quick and easy. Shipping to the US is surprisingly fast. I always get compliments on your shoes and I feel elegant in them. Can’t wait to see the Spring line.”

Helpful Report

What a lovely review, Barbara! We are delighted that you love our shoes and find it easy and fast to shop from the US. It makes our day to hear from happy customers. Thank you for your feedback and for choosing Sargasso & Grey!

“Very happy with my new shoes exactly what I wanted. Very comfortable but dressy.”

Helpful Report

Delighted to read this, Helen! Thank you for taking the time to leave a review.

“These flats are so beautiful and super comfortable! Couldn't be happier.”

Helpful Report

This is lovely to read, Simone. Thank you for choosing Sargasso & Grey!

“I love that these shoes is wider than normal shoes. I ordered the "Mary Jane - Extra-Wide Fit - Black Leather" I felt even though they were wider, not as wide as I hoped for. They were comfy and of good quality.”

Helpful Report

Thank you for taking the time to leave a review, Christina. We are pleased you are happy with you new shoes!

“I ordered the Madison size 3.5/36 and they were too long by about a half size. The sizes do not go down to a 3.0/36. The width of the shoes was good but the toe box was a bit too shallow. I was informed by customer service that the toe boxes are made wider, but not any deeper than normal. Any women with moderate or worse bunions, need at least a slightly deeper toe box. I think the S & G shoes are good for simply wide feet and mild bunions. Very, very disappointing!”

Helpful Report

“I LOVED these shoes. The quality was amazing. I have worn Manolo Blahnik, Chanel, Jimmy Choo, and Christian Laboutin and the quality of these shoes is right up there at a fraction of the cost. The width is perfect! Wide in the front but narrower in the heel. I live in the US and delivery was quick.”

Helpful Report

Hi Janet! It is so wonderful to read how happy you are with your new shoes. This has made our day! Thank you for taking the time to leave such a lovely review, and thank you for choosing Sargasso & Grey!

“Excellent customer service and advice. Very happy with my purchase.”

Helpful Report

Delighted to read this, Sarah!

“Hi love your shoes but sometimes the fit isn’t quite right for my peculiar feet, however I have just received a pair of Ally extra wide fit shoes in tan suede..they are just wonderful. Please bring them in different colours. So comfy and soft but look elegant. So glad I found your products Many thanks Helen”

Helpful Report

Hi Helen! We are glad you found us, too! We will definitely introduce more colours for the Ally shoes next Spring, so please do visit us again!

“Beautifully made shoes Fabulous designs Plenty of choice for bunion/wider feet. Arrived quickly. I was spoiled for choice. When I did return one pair, I was kept informed of the journey and refunded quickly. I look forward to repurchasing.”

Helpful Report

We are pleased that you are happy with your new shoes and delighted that our returns process for the unwanted items was quick and easy. Thank you for choosing Sargasso & Grey.

Sargasso & Grey is rated 4.8 based on 868 reviews