Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,465 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“First class service in very difficult times! Thanks”

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Posted 5 years ago

“The staff were very helpful when there was a minor issue with the order, even during these difficult times!”

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Posted 5 years ago

“Always reliable service.”

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Posted 5 years ago

“The best customer service I customer service there is.”

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Posted 5 years ago

“Brilliant service. Very thorough assessment via online gait analysis for my running. The staff really take the time to weigh up what you need and go to extra lengths to ensure you're happy.”

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Posted 5 years ago

“The team at Run and Become were very helpful and informative. They were able to retrieve my previous in-store purchase information to help advise me when it wasn't possible to visit the shop. Will definitely use Run and Become again.”

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Posted 5 years ago

“I've always bought my running shoes from Run and Become: they take real care about analysing how you run and the sort of running you do, and know their range of shoes very well.”

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Posted 5 years ago

“Found site a bit confusing but once ordered everything went well”

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Posted 5 years ago

“Really good service”

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Posted 5 years ago

“Great products just a little expensive but love the recommendations. Very rapid shipping too”

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Posted 5 years ago

“Easy to navigate website and clearly described products. I was able to decide on what I required easily. Ordering was simple and product delivered within a few days. Despite lockdown shopping was a pleasure.”

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Posted 5 years ago

“Excellent service. Very happy.”

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Posted 5 years ago

“So friendly and knowledgeable (even in covid times have adapted to be able to offer advice and gait analysis!). I'm so hapoy with my shoes and wouldn't go anywhere else to buy them in future.”

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Posted 5 years ago

“Really fast delivery and great running shorts!”

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Posted 5 years ago

“A Hassle free transaction,Speedy postage, goods as described, very happy with my purchase for my grandaughter.”

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Posted 5 years ago

“Excellent customer service. They contacted me swiftly on the same day a couple of hours later on the Saturday to say they were dispatching my order and applying my 10% discount electronically. I could not work out how to do that before when doing the order but added that point in a customer message. Trainers were dispatched by local shop and came through post by Royal Mail in about two working days. Perfect order in terms of model, size and colour of trainers. Very Happy. Kind hand written note it the box hoping my running is going well as could not go to shop as usual.”

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Posted 5 years ago

“Great service in lockdown. I left a fairly new pair of New Balance shoes at work and wanted a replacement pair. I didn’t know the model or size. I had great and fast support online. The team were able to tell me what I had and the latest equivalent shoes. They arrived promptly and are great. Many thanks, keep up the good work and stay safe.”

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Posted 5 years ago

“Well, I’ve had to send mine back, for different sizes. So when I receive the items I will give an honest reply”

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Posted 5 years ago

“I'm very happy with the new trainers I bought online, however I look forward to being able to come into the store again in future. I'm not as confident in the trainers I bought online, not having had a proper gait assessment whilst wearing them. The gait assessment service at Run and Become is excellent and I have been buying the trainers they recommend for years. They have got me through a number of half and full marathons injury free!”

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Posted 5 years ago

“Good shoe, in stock and quick delivery”

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Posted 5 years ago

Run and Become is rated 4.9 based on 3,465 reviews