Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,406 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service product and delivery”

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Posted 1 month ago

“Good service, delivered on time which was great.”

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Posted 2 months ago

“I always want to support an independent running shop where possible, even though it’s more expensive. Last time I was there, there was a bit of a misunderstanding as I was told I couldn’t return a pair of shoes I’d bought (even though another member of staff said I could a few days previously). Turns out you can return online orders (I’d ordered online to pick up in store) but not in-person purchases, so in the end I was allowed to return them. However, I have to say the experience has put me off a little as I was a bit stumped as to what I could have spent a credit note on given they don’t have the widest range of brands / shoes. Some staff members are absolutely lovely whereas some seem pretty disengaged / bored so I think your experience in the shop can depend on the day.”

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Posted 2 months ago

“The product was as described, delivered promptly.”

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Posted 5 months ago

“Excellent delivery and return processes. Shame I had to return shoes but strangely the left one oriented the foot to the outside?”

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Posted 7 months ago

“I've bought these running socks for early Christmas presents (sorry !!) Presents are always difficult for boys so I buy things when I see them.”

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Posted 1 year ago

“An issue not receiving my confirmation was promptly dealt with & the shoes arrived on time. Good customer service. Thanks!”

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Posted 1 year ago

“Very efficient service and good quality product but disappointed that the correct width fitting wasnt in stock”

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Posted 1 year ago

“Top service, fast delivery and good price for socks.”

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Posted 1 year ago

“Shoes available in wide at ok.price and delivered swiftly”

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Posted 1 year ago

“First online purchase thus far, the item/order was delivered to the Victoria London store within 48 hours, so I collected it the following day and tested the shoes in-store, but decided the shoes were a bit spongy on my left foot, perhaps it was a manufacturing defect with these ON Cloudrunner 2 shoes, therefore I returned this item instore and received a refund immediately to my Paypal without quibble. The only disappointing thing was the cashier/sales assistant at the London Victoria store failed to recognise that another customer had pushed in-front of me in the queue and I had to wait an extra 10 minutes to be seen as both cashiers were having fairly long conversations with each customer, henceforth I have subtracted one star in this respect.”

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Posted 1 year ago

“Very nice trainers from Brookes”

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Posted 1 year ago

“Great service, ordered some Nike running spikes which arrived with two missing spikes. Called to highlight the error and remaining spikes were dispatched immediately and received within 2 days.”

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Posted 1 year ago

“Exactly as ordered, delivered very fast”

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Posted 1 year ago

“Simple experience”

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Posted 1 year ago

“Quick and efficient online order and delivery. Only wish I could still "shop local" in the Edinburgh store.”

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Posted 1 year ago

“Great product and shipping”

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Posted 1 year ago

“Ordered a waist bag which arrived promptly. In regular use.”

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Posted 1 year ago

“Ordered XC spikes. They arrived the next day. There was a hiccup with the delivery company cancelling the delivery/order. Run and Become e-mailed immediately to check if this was the case. Two phone calls later and the order was sorted and delivered on time. Love the XC spikes.”

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Posted 1 year ago

“Hi,I ordered some on running shoes,but unfortunately they were wide enough,for my enormous bunions,but the service was excellent and delivery was prompt”

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Posted 1 year ago

Run and Become is rated 4.9 based on 3,406 reviews