Run and Become Reviews

Name: Run and Become
Address: 4a Eccleston Street, London
Rating: 4.88

4.9 Rating 3,363 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,363 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

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“Always excellent customer service - they will spend half an hour fitting you for the right shoes. A recent online order came with a wrong item, they were really quick to respond, replace with the right one, and send a bonus pair of my favourite socks to apologise. Highly recommended.”

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Posted 4 years ago

“I googled Brooks Adrenaline gts 21 and Run and Become had them before they were released in the UK! Wow, amazing! Hoped to try them on in the London store but the stock was in Edinburgh. The lady in the London store phoned me several times to update me, and I ended up ordering online. They arrived and are great, I love them. Will be ordering another pair when all the colours arrive - but just needed a pair now as my other shoes were 1,000 over the recommended mileage. Will definitely be using Run and Become from now on.”

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Posted 4 years ago

“Competitive prices, super fast delivery. Highly recommended 👍”

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Posted 4 years ago

“Very prompt service and delivery and lovely trainers.”

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Posted 4 years ago

“Prompt and reliable service”

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Posted 4 years ago

“Prompt delivery with tracked delivery”

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Posted 4 years ago

“I have ordered from Run and Become for a number of years and have always been pleased with the service provided.”

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Posted 4 years ago

“The service I received from the person who helped me in store was really great and she spent a LOT of time with me, and went through about 7 or 8 different pairs of shoes to find the correct ones for me. Great service.”

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Posted 4 years ago

“Fast service”

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Posted 4 years ago

“It was easy to search what shoe type I should buy even though description is generic. It was confusing at first as I have high arch but also hyper mobility so I opted for shoes suitable for flat feet rather than high arch. I got my shoes discounted, and they were initially meant to arrive on Saturday as that's when royal mail told me they would deliver but they never did so it arived on Monday. Shoes are very comfortable with my insoles and on the first run removed 17s of my time:D”

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Posted 4 years ago

“The whole process of placing my order and making payment was very straight forward and user friendly. Delivery was also prompt. Excellent service.”

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Posted 4 years ago

“My favourite running shop. Advice and service is excellent and goods are despatched promptly. Highly recommend.”

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Posted 4 years ago

“Super fast free delivery on orders over £10 is great! Only needed a few cheaper items so it’s great not having to pay for postage. No fuss ordering online and a great choice of products.”

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Posted 4 years ago

“Great prices and fast delivery on awesome products.”

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Posted 4 years ago

“Always take the time to find out what your wants and needs are on the phone and in store and the online orders I have made have arrived as expected and in good shape.”

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Posted 4 years ago

“phoned shop and ordered. Polite and helpful staff made me feel valued and I got delivered what I needed quickly. Thanks for your professionalism and humanity.”

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Posted 4 years ago

“Excellent service , great choice of stock”

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Posted 4 years ago

“Very helpful website, easy ordering and prompt delivery.”

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Posted 4 years ago

“I have not received the order but I have just received an email saying you are processing the refund.”

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Posted 4 years ago

“Very informative and very helpful”

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Posted 4 years ago

Run and Become is rated 4.9 based on 3,363 reviews