Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,533 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,533 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Run and Become 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“Quality web page easy to search and buy. Delivery quick and excellent.”

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Posted 5 years ago

“Right products sent really quickly, for free, with free returns on the unwanted items -- great!”

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Posted 5 years ago

“Fast efficient service.”

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Posted 5 years ago

“Professional and polite staff”

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Posted 5 years ago

“I have recently bought a number of items from the brand online. There was a problem with one item as it was not locally in stock. Rather than having a delay with all items the order was split and the one item was sourced from Edinburgh. The customer service from the London branch was excellent and the staff kept me updated via phone and email. Big thanks to Ann and Joyce.”

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Posted 5 years ago

“Good quality running gear as advertised”

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Posted 5 years ago

“Excellent service - the order was quick and easy to make and the purchase was delivered within a couple of days, according to plan.”

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Posted 5 years ago

“I was very pleased with the service provided by Run and Become. They’re definitely my go to running store. I had an issue with the delivery of my latest order (not the fault Olof Run and Become). The staff that dealt with my issue were very polite and professional. I will be back!”

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Posted 5 years ago

“I purchased my new running shoes following an assessment of my gait via videos and photos and a telephone consultation. The process was very clearly explained on the website, and very professionally managed, with lots of good advice. The shoes were dispatched very quickly. Thank you - you have managed to maintain your high standards even during lockdown!”

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Posted 5 years ago

“Really pleased with the service. Second time of using it and again I’m really pleased.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“I came across this shop entirely by chance and I will now never buy running or training shoes anywhere else. Dipika and her team are highly knowledgeable, always helpful, and the emphasis on getting the right orthotics for each person is second to none. Also good for accessories for runners and athletes.”

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Posted 5 years ago

“A real shame that we can’t get into your shop at the moment. Luckily, I knew pretty well what I wanted (Speedgoat 4s) just a question of width. So, I bought two pairs and sent one back. Really easy to do and excellent service. Not as much fun as going into your London shop but it all works just great. Very many thanks.”

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Posted 5 years ago

“Run and Become were there at the start of the running boom. They have a sound philosophy and brilliant staff. Using the wrong shoes will cause you a serious injury and will turn you off running. Run and Become staff will ensure you have the right shoes and guide you through the hundreds of shoes now available. If you run you should call in at one of their shops for a proper fitting, you will regret it if you don't.”

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Posted 5 years ago

“Good turn around from ordering to delivery. Well done R & B!”

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Posted 5 years ago

“I wanted a new pair of trainers to replace my worn out running shoes bought from Run and Become many years ago. I do not run anymore but cycle and do other sports. What I wanted was trainers that compensated for the fact that I pronate. I went onto the web site of the manufacturer of the original shoes, Saucony but they did not recognise "pronate". The Run and become website responded immediately with a list of trainers that would be suitable. I received them within a few days, they fitted perfectly and they compensate for pronation. I was reminded of the professionalism of the team when I went there in the past in person . David Lymington”

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Posted 5 years ago

“Run and Become are great place to buy quality running gear from. Beyond that, their support of the running community and especially local running clubs is much appreciated (a grateful Carnethy).”

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Posted 5 years ago

“Great service from Run and Become, items dispatched quickly and arrived promptly too.”

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Posted 5 years ago

“Reliable, good price and quick response to a query.”

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Posted 5 years ago

“Quick delivery, great product.”

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Posted 5 years ago

Run and Become is rated 4.9 based on 3,533 reviews