Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,465 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“Having previously used the in-store gait analysis to choose running shoes, I was really pleased with the online gait analysis. It was clear that the team take great care with each consultation and have a huge amount of experience and knowledge. Based on the advice given, I am really pleased with the shoes I bought - they were delivered really quickly too.”

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Posted 5 years ago

“Thank you so much for all your help. The online gait analysis was so thorough and helpful. I ended up needing to return my original trainers as they were a bit tight but the lady I spoke to was helpful in helping me decide if I needed a wider shoe as well longer length. She also advised on some suitable socks too. Happy with my new trainers and socks. Enjoying the workout / strength videos too. Everyone seems so nice. Would recommend. Thank you!”

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Posted 5 years ago

“Always a great service and always great gear.”

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Posted 5 years ago

“Great advice and running shoes suitable for my needs”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Amazing experience! I had a gift card I wanted to use however the expiry date was during lockdown, they very kindly and without fuss extended the expiry date. Delivery was quick and the items were exactly as described! Thank you!”

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Posted 5 years ago

“Great shoes and prompt service”

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Posted 5 years ago

“Order was delivered to my home outside Paris 23 hours after I placed the order. Perfect.”

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Posted 5 years ago

“Excellent friendly and helpful service. Very quick turnaround. Thoroughly recommend them. Many thanks”

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Posted 5 years ago

“Run and Become has a wide range of products, great product advice, and dispatched my order to Dubai quickly!”

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Posted 5 years ago

“Excellent advice, selection. Dispatched and received within two days”

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Posted 5 years ago

“The service offered over the home was very useful in determining what type of shoe I required. Given I had not been a runner prior to buying shoes from Run and Become I was unsure what I wanted or needed. They helped me to find exactly that, I look forward to going into their store when I require another pair!”

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Posted 5 years ago

“Fantastic service, efficient, speedy with great advice. The trainers arrived earlier than expected eh oh was great news and they have made such a difference to my activities. Will definitely use this company again. Highly recommended.”

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Posted 5 years ago

“I placed an order but unfortunately the item turned out to not be available. I received an email from Ann apologising anD offering alternative trainers which I was happy to try. They arrived the following morning even during lockdown. The service provided was 5* and I would buy from Run and Become again”

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Posted 5 years ago

“I needed some new shoes during lockdown and my local running shop wasn't answering their phone, so I rang Run and Become, where I'd got my first pair of shoes over 20 years ago. They could not have been more helpful. They answered the phone straight away, helped me identify the right pair, and dispatched it the following day. Excellent service.”

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Posted 5 years ago

“Easy to order on line. No problems. Hope to visit the London shop in the near future. Just entered my English Athletics number as I am a member of a club so in future I can claim the 10% discount.”

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Posted 5 years ago

“Great customer service!”

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Posted 5 years ago

“As always excellent service”

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Posted 5 years ago

“As always excellent servuce”

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Posted 5 years ago

“Free delivery over £10 is great. Items came within a week during covid-19.”

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Posted 5 years ago

Run and Become is rated 4.9 based on 3,465 reviews