Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,465 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big thank you to Laura who did my virtual gait analysis and identified the right running shoe for me. Fits perfectly and is really comfortable, so truly enjoying my running with no aches and pains. Thanks again”

Helpful Report

Posted 5 years ago

“I purchased my trainers online and found the site / process very easy, very efficient and very helpful. The return label, in case I wanted to return them, was a nice touch. I’m very happy with the experience.”

Helpful Report

Posted 5 years ago

“I’m very pleased with my Brooks Glycerin 17’s. They’re comfortable, have plenty of support and give me an extra spring in my step ...exactly what I wanted.”

Helpful Report

Posted 5 years ago

“I've been searching for the right shoes for me. I'm an ultra-marathon runner. Run and Become was able to deliver my selected Hoka brand running shoes cheaper than anyone else, there service was also outstanding.”

Helpful Report

Posted 5 years ago

“Extremely knowledgeable and helpful. An efficient and specific system has been put in place so that buying the shoes over the phone is as good a service as what you would receive in a shop.”

Helpful Report

Posted 5 years ago

“My experience with Run & Become was seamless. Laura was very well informed and brought forward a couple great options for me. I've now tried out two pairs and settled on one and am excited to take them out on the road!”

Helpful Report

Posted 5 years ago

“Fantastic and friendly service. They understand my issue and resolved it perfectly”

Helpful Report

Posted 5 years ago

“A friend recommended Run and Become. Due to coronavirus, all had to be done virtually. I submitted my videos and photos and was contacted promptly. The rep was very knowledgeable and helpful. The shoes arrived soon after and were exactly what I needed. Could not recommend highly enough!”

Helpful Report

Posted 5 years ago

“Ordering and delivery very smooth.”

Helpful Report

Posted 5 years ago

“Fast and efficient service. Great product.”

Helpful Report

Posted 5 years ago

“Very pleased with the purchase and prompt delivery time. Will use again”

Helpful Report

Posted 5 years ago

“Great shoes fit so well and comfortable and running in them is amazing! I was provided with super advice when I called over phone. She discussed my current trainer and how it felt running and what I’d like from next shoe. Found a like for like with extra! First online shop I’ve had to do for running trainers, it was required due to Covid situation. Felt reassured and confident to buy online.”

Helpful Report

Posted 5 years ago

“I have used Run and Become for years and the staff is very knowledgeable on the products for sale and patient when buying shoes. I also love the shop's ethos.”

Helpful Report

Posted 5 years ago

“Fantastic service during Lockdown - the process of online gait analysis where I sent short videos and photos, following by really patient expert guidance on the phone to assess my needs resulted a great new pair of running shoes which are spot on. Thank you! I would recommend your service to any runner.”

Helpful Report

Posted 5 years ago

“Really quick delivery. Obviously I would have preferred to go into the shop for a try/browse but I knew what I wanted so ordering was easy.”

Helpful Report

Posted 5 years ago

“Good choice of shoes and backup assistance if needed. Run and Become has always been IMHO the leader in running shops because of their expertise and enthusiasm.”

Helpful Report

Posted 5 years ago

“Quick delivery and running club discount applied automatically with my account”

Helpful Report

Posted 5 years ago

“The person who helped me was amazing”

Helpful Report

Posted 5 years ago

“Good deal, arrived quickly and perform very well. Good job.”

Helpful Report

Posted 5 years ago

“User friendly website. Good communication and delivery times. A pleasant shopping experience”

Helpful Report

Posted 5 years ago

Run and Become is rated 4.9 based on 3,465 reviews