Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,533 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,533 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Run and Become 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“Excellent choice of products”

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Posted 6 years ago

“Really great service, and super fast dispatch. There was a query over my address, which they contacted me about immediately to resolve. Best customer service I've experienced in ages”

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Posted 6 years ago

“Wonderful and easy transaction. Fantastic shoes!”

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Posted 6 years ago

“Attention to detail, subject expertise, and no-rush approach.”

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Posted 6 years ago

“Royal mail are not a bad Postal Service. But if you use their competitor DPD they offer a better service they will tell you the delivery time within one hour window. This is very convenient as I had to wait in all day for the postman to deliver the shoes. The shoes are nice and the service was good.”

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Posted 6 years ago

“Super helpful”

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Posted 6 years ago

“How do you buy running shoes during lockdown? With professional/expert service, thorough online gait analysis, and an excellent choice of shoes. I was really impressed - never used Run and Become before, but will definitely again :-)”

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Posted 6 years ago

“Great advice on line and prompt delivery, thank you.”

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Posted 6 years ago

“Excellent service through the online gait analysis. I’m very happy with the shoes I bought.”

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Posted 6 years ago

“I had an online gait assessment, it was fantastic! I am a new runner and it was reassuring to speak to someone about the most suitable shoes. My purchase is so much more comfortable than what I was using before! I am returning to Run and Become for a new pair soon!”

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Posted 6 years ago

“Easy to purchase and fast delivery”

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Posted 6 years ago

“This was a great service and I’m very happy with the two pairs of shoes I bought.”

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Posted 6 years ago

“Run and Become is a great store, super friendly stuff that knows what they are doing! They have been doing this for almost 40 years and they still love it. Their products are great quality tested by the stuff themselves! Definitely worth visiting them.”

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Posted 6 years ago

“Fantastic! The Edinburgh shop is excellent. I live too far away so have to use website mostly. They stock wide fitting shoes that local shops don't have and the staff are friendly and knowledgeable. Web orders are delivered so quickly. Highly recommend.”

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Posted 6 years ago

“Excellent service - consultation was helpful and informative. Shoes fit great.”

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Posted 6 years ago

“I sent an email requesting a tracking number, got no reply ! but having said that. I received goods quite quickly. I am a first time customer of run and become but " I`ll be back"”

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Posted 6 years ago

“Quick delivery, good product, got a free cookie!”

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Posted 6 years ago

“You always fulfil your promises and I’ve always had a good experience online and in store.”

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Posted 6 years ago

“Thanks to Laura for her excellent attention and advice. Much appreciated.”

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Posted 6 years ago

“The Run & Become team were terrific in identifying my (obscure) foot size and confirming my choice of new shoe (all remotely); resulting in my being three-seconds-a-mile-quicker on my first time out! They have a grounded genuine enthusiasm & efficiency I've rarely seen in any other business. What a team! I'm very grateful. JimP”

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Posted 6 years ago

Run and Become is rated 4.9 based on 3,533 reviews