Run and Become Reviews

Name: Run and Become
Address: 4a Eccleston Street, London
Rating: 4.88

4.9 Rating 3,362 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,362 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

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“Thank for your exceptional customer service - helping me to return my faulty Hoka Challengers and securing a credit note for a superb new pair of Speedgoat 4's. I am very, very pleased with them. Arpita was fantastic throughout and really worked for me. I'd given up all hope of a positive outcome having messaged Hoka direct, but Arpita sorted it for me in no time and with zero fuss. I will now ONLY shop in Run & Become for my running gear. Thank you, thank you”

Run and Become 5 star review on 1st February 2021

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Posted 4 years ago

“Everything I’ve ordered from run and become has arrived within a couple of days!”

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Posted 4 years ago

“My purchase was very smooth. The delivery was quick and efficient, and my shoes were exactly what I ordered. What more could you want?”

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Posted 4 years ago

“Hassle free shopping, with trainers ordered arriving very promptly”

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Posted 4 years ago

“Best running shop I know. Perfectionists when it comes to making sure you have the correct shoes for your feet/running style; regardless of price. If the cheaper shoe is the right shoe, then they won't sell you anything else. Their customer service is second to no-one. I had to return a pair of Nike Pegasus, which I had bought around 5 months before. Although I'd barely worn them, and never run in them, the tread on the sole was coming off (typical Nike quality I'm afraid - I've found this has happened before, although never with so little use). Most shops wouldn't have been interested 5 months after the sale, but Run & Become listened to me, inspected the photos, agreed it wasn't reasonable, asked for the shoes to be returned & sent me a new pair. They can't fix Nike's quality control but they did everything within their power to sort the situation - kudos to them!”

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Posted 4 years ago

“Good fit with a wide toe box”

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Posted 4 years ago

“As ordered and delivered on time”

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Posted 4 years ago

“First time buying Brooks running shoes ...very happy with my purchase. First time using Run and Become 👍..excellent choice...excellent service...like to shop local whenever possible will definitely purchase again.”

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Posted 4 years ago

“Can not fault the product and service”

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Posted 4 years ago

“An excellent customer service, got my new running shoes really quickly and I'm very happy with them.”

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Posted 4 years ago

“I’ve had two fantastic experiences with the team at RaB Edinburgh - I bought my first pair of road shoes since having kids through a consultation and gait analysis in shop. Such a great service - thorough, knowledgable and the staff really wanted me to have the right shoes. After a few months I wanted a trail shoe but we were back in lockdown. So I had a few emails back and forth then a phone consultation which were all super helpful. Ordered a pair of shoes then had gait analysis via video. Really helpful and genuine assistance which gave me confidence in what I was doing. Two pairs of great fitting shoes - thanks guys! Would highly recommend.”

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Posted 4 years ago

“You did what you said on the tin so to speak. Unfortunately this time items returned as not suitable, but I'd certainly use your company again.”

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Posted 4 years ago

“Chose Run and Become as they offered an online analysis gait, easy to do and consultation a great service. First pair of trainers too big, sent back and new pair arrived within 6 days, free postage. Would highly recommend. Went for a 10k run yesterday and felt like i had a spring in my step!”

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Posted 4 years ago

“Your comment said write a review to improve. I don’t think you need to improve it was easy to order and delivery was a couple of days. The only thing I miss ( out of your control) is calling in the shop hopefully soon thanks again for my order and stay safe all”

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Posted 4 years ago

“I found the website very helpful, my new shoes were delivered quickly and they’re perfect.”

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Posted 4 years ago

“Easy, convenient exchanges process. Fast delivery”

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Posted 4 years ago

“Its difficult buying new trainers in the middle of lockdown but R &B's staff couldn't be more helpful or knowledgeable.”

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Posted 4 years ago

“Really helpful service, the online analysis works well.”

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Posted 4 years ago

“Great website and service, and great trainers too. Very helpful to have free returns so that I could try a couple of different styles before buying. Not easy to buy running shoes online so well done for making it as easy as possible!”

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Posted 4 years ago

“We had been searching far and wide for Nike Zoom 400s and came across Run and Become. They responded to our query immediately on shipping to Australia and the spikes were delivered ahead of expectations. I know who I am coming to in the future for spikes that are not readily available in Australia. Thanks!”

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Posted 4 years ago

Run and Become is rated 4.9 based on 3,362 reviews