Run and Become Reviews

Name: Run and Become
Address: 4a Eccleston Street, London
Rating: 4.88

4.9 Rating 3,362 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,362 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

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“Easy to order fast delivery and good trainers”

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Posted 4 years ago

“Delivery as expected. Sadly these were not a good fit - toe box to shallow. I returned and was promptly refunded without any fuss.”

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Posted 4 years ago

“Thanks for your assessment tomorrow to chose a new pair of shoes, and for support during shipping issues with the previous shoes”

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Posted 4 years ago

“I was very pleased with the service when I was buying some running shoes . I had some questions and the response from the customer service team was excellent . The shoes were despatched quickly and I am very happy with them .”

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Posted 4 years ago

“Great experience, quick dispatch and delivery. Would recommend!”

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Posted 4 years ago

“First purchase and I will be back. Very good range and prices are competitive. Above all, excellent customer service. I was really impressed.”

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Posted 4 years ago

“I need a wide trainer, and there was lots of advice on the website and plenty of choice for my specific requirements. Shortly after placing my order I received a call from a member of staff at Run and Become, followed up by an email, to check on my address as I had inadvertently left off the house number. I really appreciated this prompt attention. Trainers received on time, and they are absolutely great (although laces could be longer!)”

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Posted 4 years ago

“This is my favourite running shop.Advice given is always accurate and professional. Highly recommend!”

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Posted 4 years ago

“Very prompt service. Great to be able to buy quality Italian kit such as Sportiva - especially as direct purchase has been made very difficult by Brexit. Please do continue to stock these lines!”

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Posted 4 years ago

“So glad I went with the company they're so great! Easy return as I ordered the wrong size and just fab! Thank you!”

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Posted 4 years ago

“Had in stock a pair of Hoka Arahi trainers which I love. Speedy delivery too.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“I ordered a pair of all black Hoka Bondi for my wife the wrong colour was delivered a quick email to Customer Services and they sorted very quickly returned the original package and within days had the correct pair great service”

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Posted 4 years ago

“Wow. What a great website, and great selection of shoes with so much info on each one. I needed a high drop and all the shoes have this measurement making my life easy. Despatch and returns really good too. Will be a returning customer from now on.”

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Posted 4 years ago

“I bought 2 pairs of trail shoes from Run and Become, the first set didn't fit so I retuned them and bought another 2 of a different size. Excellent customer service”

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Posted 4 years ago

“Online shopping. Impressed by price, availability, pace of delivery, and easiness to return the shoes (not necessary for me). Much better experience than e.g. Amazon”

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Posted 4 years ago

“Their online gait analysis was brilliant! I have bunions, fallen arches and short achillies tendons, and running-shoe shopping has always been deeply unsatisfactory for me. Their expert talked my through the right shoes for me, which arrived the next day. They are perfect! I can run without blisters and discomfort for the first time in years!”

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Posted 4 years ago

“I ordered running shoes and they came on time with clear instructions on how to return them free if they were not suitable. No need as I am delighted with them. The price was competitive and the service was excellent from Run and Become.”

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Posted 4 years ago

“Having just started running and having slight issues with my knees, I knew I needed to invest in some quality shoes. The online gait analysis was incredibly thorough - I learned a lot about my body and how it moves. The assistant was able to choose the perfect pair of running shoes for my feet and running style and it has impacted my enjoyment of running so very much! Thank you Run & Become”

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Posted 4 years ago

“Fantastic customer service and they always reply quickly and helpfully to emails and queries. I wouldn’t buy running gear anywhere else.”

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Posted 4 years ago

Run and Become is rated 4.9 based on 3,362 reviews