Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,696 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bath arrived damage and despite agreeing it was damaged by the manufacturer, not willing to replace the product. Will be disputing the transaction with my bank and submitting a formal complaint. Very disappointed with the customer service and will not be using again.”

Helpful Report

Posted 9 months ago

Good Morning Stan, Thanks for taking the time to leave feedback. We think there has been a miscommunication here, the team picked up your email noting the damage on Saturday, and stated they would discuss the matter further with a manager given the timescales of reporting. That said, the team did contact the distributor on Saturday to file a claim for a defective product (rather than damage on delivery) given the nature of the damage. They're not open over the weekend, so we haven't had a response just yet but the team are on with it and looking for a positive resolution. We hope to hear back from them today and as soon as we do, we will be in touch with your update. Rubberduck Bathrooms Team

Posted 9 months ago

“Replacement toilet seat purchased at reasonable price 5* Service”

Helpful Report

Posted 9 months ago

“We had seen the items we purchased in a store however they no longer stocked them. I searched online and came across rubberduck. They offered the best price, after paying the excessive price for postage maybe wasn't the cheapest price. It was the bathroom accessories we both wanted, arrived on time as promised and looks great in the new bathroom.”

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Posted 9 months ago

“Delivered next day top quality”

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Posted 9 months ago

“Great service great price and prompt delivery”

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Posted 9 months ago

“Excellent, quick service & a quality product”

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Posted 9 months ago

“The goods have yet to be delivered - so I’m not best pleased”

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Posted 9 months ago

Good Morning Robert, Thanks for your review, and we're really sorry to hear the goods haven’t arrived yet. Unfortunately, there has been a delay at the manufacturer’s end which has impacted dispatch ETAs. We completely understand how frustrating this is and want to reassure you that we’re actively chasing this and doing everything we can from our side to ensure your order is delivered as smoothly and quickly as possible. Thanks again for your patience and understanding, we’ll be in touch with updates as soon as we have them. Rubberduck Bathrooms Team

Posted 9 months ago

“Helpful and friendly on the phone pre-order , and package arrived on time and the product is very good quality,”

Helpful Report

Posted 9 months ago

“The items ordered were not delivered. Incorrect items arrived, causing the building contractors delays to complete the work. Costing my client in excess of £1,000 on delays to completion. The process to raise a concern was on-line, no contact number was provided and despite utilising the correct return’s procedure as provided, promptly I have not heard anything back in the past 24 hours.”

Helpful Report

Posted 9 months ago

Good Morning Adrian, We're very sorry to hear about the the issue with your order. We can see your order was placed and dispatched on the 3rd using a tracked service and was delivered within 3 business days thereafter. 10 days after the delivery was received, we were made aware of an issue. Unfortunately there was a picking error at the manufacturers end, which meant you received 10mm glass instead of 8mm. Which again we can only apologise for. We can see the team has been in touch with the manufacturer regarding an update and our team has passed that over to yourself this morning. Again, we're sorry for the picking error and hope you can see we have done all we can to help resolve the matter given the timescales involved. Rubberduck Bathrooms Team

Posted 9 months ago

“Item I received was exactly as described in the ad, it arrived in a very timely manner, I'm a very happy customer & will definitely buy from Rubberduck Bathrooms again.”

Helpful Report

Posted 9 months ago

“Product arruved ahead of time and well packaged”

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Posted 9 months ago

“Love the products that I received. Excellent quality and beautiful too. Not been fitted yet but very pleased with the service from Rubberduck Bathrooms. I’ve been recommending them to everyone I know.”

Helpful Report

Posted 9 months ago

“I’ve recently placed two separate orders with Rubberduck Bathrooms and I couldn’t be happier with the experience. Both orders arrived very quickly and were well packaged. The products themselves are great quality and exactly as described. It’s really refreshing to find a company that delivers on both speed and quality — highly recommend Rubberduck Bathrooms and will definitely order from them again!”

Helpful Report

Posted 9 months ago

“Everything ordered was all of a good quality, and delivered promptly and with no issues. Planning to renovate another bathroom, and will be sourcing it from Rubberduck”

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Posted 9 months ago

“I don't ever write”

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Posted 9 months ago

“3rd shower tray not a good 1 out of the 3, 2 of these are currently sat in my hallway awaiting collection, I emailed the same day the last 1 was delivered and again yesterday but still waiting for a response”

Helpful Report

Posted 9 months ago

Hi Tom, Thank you for your feedback and we’re really sorry to hear that you've experienced issues with your order. We’ve checked our system and can confirm your initial email was received and a member of the team has since followed up to arrange the collection of the trays with the manufacturer. We’re very sorry for the delay in getting back to you with an update. Thanks again for your patience while we communicate with the manufacturer regarding your collection/refund. Rubberduck Bathrooms Team

Posted 9 months ago

“Complaint submitted, I am still waiting for the reply and to return the items. Please let me know where this sits with your customer service team by Monday 21 as this has been going on since May.”

Helpful Report

Posted 9 months ago

Good Afternoon Nick, Thanks for taking the time to leave your review. We think there must have been a miscommunication along the way, the last correspondence we had with yourself was an email sent on the 23rd June - where we stated we do not offer a collection service for unwanted items. We are currently awaiting the return of your item, so we can process your refund. If you require any further details, by all means please don't hesitate to contact the customer service team. Rubberduck Bathrooms Team

Posted 9 months ago

“Great product brilliant service”

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Posted 9 months ago

“Great speedy service and amazing customer service on returns and refunds , hence we bought more products due to great service.”

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Posted 9 months ago

“We experienced some problems with the quality of the products initially, and a damaged item with one of the replacements. Working with Rubberduck, we submitted photos of the issues and now have both items in perfect condition. Thanks Rubberduck”

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Posted 9 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,696 reviews