Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,898 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,898 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 11th November 2026

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website. Order was sent next day and arrived on time. Good quality.”

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Posted 1 week ago

“What can i say quick response quick delivery no issues easy to order on website will definitely be using them again bwd plumbing”

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Posted 1 week ago

“Just placed two separate orders and both deliveries arrived at the start of the delivery window. All items safely delivered and for a competitive price. Will you you again! Thank you.”

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Posted 1 week ago

“Delivery very good.”

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Posted 1 week ago

“DHL were supposed to deliver on Monday but received notification he couldn’t deliver, it was then supposed to be delivered on Tuesday, still not delivered. They are trying to say it was something to do with access then it was the delivery address, however, I checked and the delivery address is correct . I still haven’t received my delivery, it is at the depot on their notes but they don’t appear to be doing anything to get the item to me. I would appreciate some assistance.”

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Posted 1 week ago

“Great responsive service - super helpful when suppliers took a while, knowledgeable & keen to help me get exactly the right thing”

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Posted 2 weeks ago

“Although the products may be good the customer service is shocking and as a matter of principle won’t use them agai”

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Posted 2 weeks ago

We’re sorry to hear that you were disappointed with your experience, as customer service is important to us. Your order contained 24 bathroom items and was delivered on 26th October, within the estimated delivery timeframe. Unfortunately, one shower enclosure was unavailable due to an unexpected stock issue with our supplier, which we had not been notified of before delivery. We appreciate that this was frustrating, particularly as you had a fitter booked, and we apologise for the inconvenience caused. As soon as you brought the missing item to our attention, we contacted our supplier and confirmed that the enclosure was expected to be available on 29th October. We explained this to you and discussed the options available. Given that your order included several other shower enclosures and trays, we also explained that the missing screen would generally be one of the final items fitted and may not necessarily prevent the other work from progressing in the meantime. When you requested a refund for the entire order and collection that same day, we explained the returns options available. We offered to cancel and refund the outstanding enclosure so that you could source an alternative if you preferred, while the remaining items could be returned in line with our returns policy if you no longer wished to keep them. We appreciate that this was not the outcome you wanted, but we aimed to provide clear options so you could decide how best to proceed. Following your subsequent call, you asked us to cancel the outstanding enclosure and keep the rest of the order. We actioned your request and cancelled and refunded the missing item as instructed. We regret that this experience has left you feeling this way. Although the supplier stock issue was unexpected and outside our direct control, we recognise the inconvenience it caused. We believe we offered practical options to resolve the situation and are sorry that we were unable to reach an outcome that met your expectations.

Posted 2 weeks ago

“Delivery made when said”

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Posted 2 weeks ago

“good delivery. satified with product.”

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Posted 2 weeks ago

“As an amature DIYer the Pure White Wetwall Tile Collection Metro Tile Effect Panels were very easy to cut with a Trend CRAFTPRO Panel Trimming blade. Being 3mm they were very akward to handle though. Installing them to the wall and into their trims was very easy. Everything arrived seperatly, but well packaged.”

Rubberduck Bathrooms Ltd 5 star review on 26th October 2026

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Posted 2 weeks ago

“Really good ! One item sent by mistake, 1 phone call and correct item sent out immediately, great customer service and would not hesitate to order from this company again.”

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Posted 2 weeks ago

“I ordered Multipanel shower wall panels and accessories. The website was easy to use and prices were competitive. Communication from the supplier was excellent and delivered on time as promised. Later on I ordered a shower Niche and delivery was a problem. Although not RD's fault the communication from DHL was lacking. However, I telephoned RD and the chap I spoke to was extremely helpful in sorting the issue. I would certainly consider RubberDuck again for any future purchase.”

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Posted 2 weeks ago

“Very good as always.”

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Posted 2 weeks ago

“I ordered 2 panels. Both were ‘gloss white’ in the description, have the same photo for them on the website, and had the same height options (adjustable with plinth). Firstly, when looking at the panels side by side, the colours are different. One is brilliant white the other is off white, Rubberduck Bathrooms said I can’t expect them to be the same as they’re from 2 different companies when I emailed them. Fine, I accept that - but don’t describe them as the same colour in the title and use the same stock photo for the products as this makes them seem like they match. Secondly, the plinths and panels are different heights. So although they are able to be adjusted to the same height in total, the bottom of the panels wouldn’t match up even if they were the same colour. Maybe they could put in the description the plinth and panel heights individually rather than the option of combined heights. Thirdly, the delivery driver dropped the panels over my fence, resulting in the corner of the end panel being broken. They said they can’t accept the panel back as it’s damaged and I can’t prove it was by the driver even though I sent ring doorbell footage. I explained to them I work as a full time firefighter and was unable to inspect the panels until 3 days after delivery, when I was going to install the panels. They said it was an unreasonable amount of time that had passed and can’t do anything about it. I’m £140 down, have 1 broken panel and one that’s a funny colour, how sad. Hopefully you make some amends to your website and make it less of a guessing game when ordering from you, as it’s clear getting help from you post sales is, respectfully, painful.”

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Posted 2 weeks ago

Thank you for taking the time to share your feedback. We're sorry to hear you've been disappointed with your experience. The products purchased were a 1700mm Waterproof bath panel and an 800mm Halite end panel. Although these products are simular, they are manufactured by different brands and have different dimensions. The individual product dimensions are shown in the technical drawings on our website. Similarly, gloss white can vary between manufacturers, and unfortunately, products from different brands are not always an exact colour match, even when described using the same colour name. Regarding the reported delivery damage, we understand your frustration, particularly given that you supplied doorbell footage and work shifts meant you couldn't inspect the panels immediately. We appreciate that this has added to your disappointment. How ever reporting damages days after delivery can not be accepted. Purchasing the 1700mm Halite panel, which would match the 800 end panel. Using panels from the same manufacturer would give you a much better chance of achieving a consistent finish. We're sorry that your experience of our after-sales service has left you feeling let down. We appreciate your feedback and will take it into consideration when reviewing how we present these products online.

Posted 2 weeks ago

“Great service and fast delivery A+”

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Posted 2 weeks ago

“Easy to order fast delivery well packed can't complain.”

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Posted 2 weeks ago

“would highly recommend this company for purchases.They are very competetive on price and deliver on time.”

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Posted 2 weeks ago

“I purchased white sparkle shower panels which look fantastic and really brighten my bathroom. They installed very easily and I am very happy with them and would buy from Rubberduck Bathrooms again. However, the delivery was very disappointing. The driver had started unloading the boxes before I had opened the door and had piled them by the front of the house. He stared at me when I opened the door then continued to leave them all outside. On leaving, he didn't acknowledge me at all and drove off leaving me to bring all the boxes indoors. It may be their requirement is to only leave the delivery outside, but basic courtsesy was certainly missing. Luckily I managed to bring them indoors but had they been heavy they would have been outside all day until I could get help.”

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Posted 2 weeks ago

“Efficient turnaround and delivery. Good products. Really helpful advice on the phone. Word of warning though. Make sure you order enough trims as the carriage cost is £25 on trims!! £55 delivery charge is steep too.”

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Posted 3 weeks ago

“Purchased a shower tray and shower glass end panel, both of excellent quality, delivery was fast and I was kept informed of delivery slots promptly, excellent service, highly recommended 👌”

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Posted 3 weeks ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,898 reviews