Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,627 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service that allowed everything to be delivered on time. Definitely use you guys again..”

Helpful Report

Posted 3 months ago

“great product and even better price, thank you.”

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Posted 3 months ago

“Not enough communication from emails or on phone. Better updates along the process would instil confidence in returning to purchase.”

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Posted 3 months ago

Hi, Thanks for your feedback we really appreciate you taking the time to share it. We’re sorry to hear you felt the communication throughout your order could have been better. We understand how important regular updates are, and your comments are helpful as we continue improving how we keep customers informed at each stage of the process. We’ll be reviewing our communication flow to make sure future orders feel clearer and more reassuring from start to finish. Rubberduck Bathrooms Team 🛁

Posted 3 months ago

“Lovely quality product from a nice firm”

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Posted 3 months ago

“Fantastic service and really quick delivery”

Rubberduck Bathrooms Ltd 5 star review on 29th November 2025

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Posted 3 months ago

“Quality service provided every time we have used this company.”

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Posted 3 months ago

“They told me on the phone that there was ducking from an extractor fan as it didn’t say it but he checked on the manufacturers website. It arrived and no ducting so I called and someone who didn’t care much just said no you don’t get it and that was that. Part of my delivery arrived on time though”

Helpful Report

Posted 3 months ago

Good Morning Lee, Thanks for your feedback, and we’re really sorry for the confusion over the extractor fan. We have two turbo fans listed on the website, one that includes ducting and one that doesn’t. It looks like the operator checked the details of the version with ducting, and we should have clarified the exact product code you were looking at before confirming the information. We apologise for the frustration this caused, and we’re glad at least part of your delivery arrived on time. We’ll make sure the team are reminded to double-check product codes in situations like this to avoid similar mix-ups. Rubberduck Bathrooms Team 🛁

Posted 3 months ago

“Great product - toilet seats. Orderd on-line. Unfortuantely one arrived cracked. Contacted the company and they were extremely apologetic and sent us a repalcement rigth away. Customer service was terrific- responsive and quick to rectify the situation. We really like the toilet seats as well. Woudl definitely recommend tehm.”

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Posted 3 months ago

“Item got lost in the post. Terrible customer service to rectify this. Would not recommend using this company.”

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Posted 3 months ago

Good Morning Caris, Thanks for your feedback, and we’re really sorry for the frustration this delay has caused. As you mentioned there was issues with the delivery service on this order, which you can see documented in the tracking details we’ve provided throughout. With items dispatched directly by the manufacturer, we are limited as to what the team can do to speed things up. We understand the delivery was completed on the 20th, which admittedly is later than we had expected. We understand how disappointing the experience has been, and we apologise again for the inconvenience caused while we liaised with the courier and manufacturer. Rubberduck Bathrooms Team 🛁

Posted 3 months ago

“Delivered quickly and a good price. My bathroom supplier told me i bought it cheaper than they can buy it!”

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Posted 3 months ago

“Delivered in good time. Reasonably priced.”

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Posted 3 months ago

“Not received my parcel yet could you tell me what's happened to it please”

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Posted 3 months ago

Hi Richard, I’m really sorry to hear you haven’t received your parcel yet. I’ve checked our system and can see your order was dispatched on the day it was placed, with tracking provided, but it does appear to have been delayed in transit. We weren’t aware of this issue until seeing your review, otherwise we would have been happy to investigate sooner. For future reference, if ever you need an update on an order you can simply give us a call and we'd be more than happy to help. Thank you for your patience while we look in to the matter. Rubberduck Bathrooms Team 🛁

Posted 3 months ago

“Came on time. Pleased with purchase.”

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Posted 3 months ago

“We are very pleased as we had been trying to source a now very difficult product to come by (JT Anti Slip kits). We were able to purchase three of these so that we could refresh our existing bed & breakfast shower trays. They were dispatched promptly and arrived in good time. Other retailers and sellers (Ebay) also advertised selling this product, but when we tried to buy from them, they subsequently had to cancel our orders and refund us. A real nuisance. We would recommend using Rubberduck Bathrooms Ltd. Darren (The Old Cottage Bed and Breakfast)”

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Posted 3 months ago

“Best and good price”

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Posted 3 months ago

“Found Rubberduck on the internet. Never heard of them! So glad I did. I was looking for a very specific basin tap and none of my normal go to places had any in stock. Phone Rubberduck, very helpful chap on the phone, ordered, dispatched same day and arrived the next. Shame I have no plans for more plumbing related stuff as I would go back to them like a shot.”

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Posted 3 months ago

“Great product, received in mint condition. fast delivery all at a very low price. 5 stars”

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Posted 3 months ago

“Quick delivery, great customer service and very good quality products.”

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Posted 3 months ago

“Ashley was incredibly efficient, polite and helpful with my last minute request. He helped me price my order and sorted a next day delivery for me with confidence. Legend Ashley, thanks again for your help.”

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Posted 3 months ago

“Would not recommend. Timeframes completely inaccurate. Had to ring 5 times to get accurate shipping information and received dishonest information that my order had been dispatched when it had not. Very frustrating experience.”

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Posted 3 months ago

Good Morning Fiona, Thanks for your feedback, and we’re really sorry to hear how frustrating this experience has been. The delivery timeframes shown on our website are best estimates, and as this is one of the busiest periods for online retail, delays can unfortunately occur. We receive dispatch information directly from the manufacturer supplying the items and relay this to our customers as accurately as possible based on the updates provided to us. We certainly don’t intentionally give misleading information, and we’re sorry it came across that way. We understand your frustration and appreciate you sharing your experience. Rubberduck Bathrooms Team 🛁

Posted 3 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,627 reviews