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Rubberduck Bathrooms Ltd Reviews

4.7 Rating 11,405 Reviews
92 %
of reviewers recommend Rubberduck Bathrooms Ltd
Company Reviews Product Reviews
3,127
 Metrics Info
4.7
Based on 11,405 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Rubberduck Bathrooms Ltd Reviews

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Paula Fenn
Verified Buyer
“Product arrived in perfect condition and as described”
Helpful Report
Posted 4 weeks ago
Anonymous
Verified Buyer
“Still waiting on my other half of my order, been over 2 weeks now”
Helpful Report
Posted 4 weeks ago
Good afternoon James, We're sorry to hear about the delay with your panels. We can see your panels were out of stock until the 28th, with an email going out at the time of the order to inform you of the extended lead time. The profiles were dispatched from us on a tracked service last week to ensure no further delays with the panels arriving this week. Looking at the manufacturer tracking today, we can see your panels are currently being picked and will be dispatched using a tracked service. Please keep an eye out for your dispatch confirmation email which will contain your tracking information. Sorry again for the initial delay James. Rubberduck Bathrooms Team
Posted 3 weeks ago
Anonymous
Verified Buyer
“Kept fully informed about the progress of my delivery which arrived on time.”
Helpful Report
Posted 4 weeks ago
Jean Singleton
Verified Buyer
“Very happy customer”
Helpful Report
Posted 4 weeks ago
Anonymous
Verified Buyer
“We were informed that our shower screen was dispatched a week ago, but it still has not arrived. The company that it has been assigned to (Furdeco) cannot give us a projected delivery date, so we are having to put off our installer, with even more delays. The shower has been unusable for two weeks.”
Rubberduck Bathrooms Ltd 3 star review on 31st March 2024
Helpful Report
Posted 4 weeks ago
Good morning Kelvin, We're sorry to hear you've been without a shower for a couple of weeks. We can see you ordered a shower enclosure displaying a 3-7 day delivery ETA on Saturday the 23rd. We provided dispatch information and a tracking link for your order on Tuesday the 26th. The tracking link shows the item has been dated for delivery tomorrow on the 3rd, which is 6 working days from placing your order with us and within the ETA displayed. A quick call could have could have been made to confirm any details and avoid any unnecessary confusion with fitting dates. Thanks for buying with us Kelvin, we hope you enjoyed the Easter break. Rubberduck Bathrooms Team
Posted 3 weeks ago
Anonymous
Verified Buyer
“Easy to place my order and it was delivered within 24 hours. Product was in stock and exactly what I ordered.”
Helpful Report
Posted 4 weeks ago
Anonymous
Verified Buyer
“Excellent service, great delivery and looks a sound product. Will add more when up and tiled.”
Helpful Report
Posted 4 weeks ago
Simon Hughes
Verified Buyer
“Excellent, quick service.”
Helpful Report
Posted 4 weeks ago
William Bell
Verified Buyer
“Our experience with Rubberduck was excellent, delivery is prompt and kept updated on delivery details. Our order was very well packaged and therefore everything ordered was in tip top condition. Would not hesitate to use Rubberduck again. Highly recommend.”
Helpful Report
Posted 4 weeks ago
Sharon Marshall
Verified Buyer
“Excellent price for quality shower, swift delivery too.”
Helpful Report
Posted 4 weeks ago
Geoff Irwin
Verified Buyer
“Well priced iitem,nearly half the rcp.Quick delivery”
Helpful Report
Posted 1 month ago
David White
Verified Buyer
“Brilliant product delivery was early and 100% I would buy again from this seller many thanks”
Helpful Report
Posted 1 month ago
Jayne Terry
Verified Buyer
“Really pleased with my order and the quick delivery.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“What great service from Rubberduck Bathrooms. I’ve placed 5 or 6 orders over the past few months and the service has been brilliant, especially when a part has been faulty or missing.”
Helpful Report
Posted 1 month ago
Steve Bellis
Verified Buyer
“Quick, great price, all as described”
Helpful Report
Posted 1 month ago
Elodie Nerva
Verified Buyer
“Great tap arrived quickley thank you”
Helpful Report
Posted 1 month ago
Christopher Nelson
Verified Buyer
“Everything as it should be. Product as described, delivered promptly, well packaged and of course best price I could find. Thank you”
Helpful Report
Posted 1 month ago
Adrian Williams
Verified Buyer
“Excellent company to deal with, I haven't used the product before but found everything I needed.”
Helpful Report
Posted 1 month ago
Stuart Darby
Verified Reviewer
“So i placed an order at the start of March part of it has arrived and i am still awaiting the final part. Its now the 27th March and the delivery company has basically failed to forfill the order even though directions have been sent. through out the entire process i have had no calls or emails from Rubberduck. When ever i do call its someone new and i`m told someone will call me back, Well Gary, Ashley, Jarrod and Ben. Please pick up the phone and take some responsibility. Complete Mickey mouse outfit with no communication skills”
Helpful Report
Posted 1 month ago
Good morning Stuart, We're sorry to hear about the difficulty with your delivery. We can see from the order that you live an a remote area with no access routes available through a sat nav or any map app that would be used by the couriers to locate your address. This was not annotated in the shipping notes we ask customers to use when placing an order to a remote or hard to find address. After the first delivery failed you contacted us and provided a 5 page document on how to locate the address. That document was forwarded on to the manufacturer, so they could arrange the delivery with their courier. We fully appreciate the frustration with the delay but to suggest there has been no contact throughout this matter is simply incorrect and purposely misleading. Sorry again for the delay on receipt of your order. Rubberduck Bathrooms Team
Posted 1 month ago
Anonymous
Verified Buyer
“All good arrived quickly and well packed not fitted but service to supply was great”
Helpful Report
Posted 1 month ago
Rubberduck Bathrooms Ltd is rated 4.7 based on 11,405 reviews
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