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Rubberduck Bathrooms Ltd Reviews

4.7 Rating 11,462 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

Company Reviews

Product Reviews

4.7

Based on 11,462 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 3 star review on 10th May 2024

Rubberduck Bathrooms Ltd 1 star review on 8th April 2024

Rubberduck Bathrooms Ltd 3 star review on 2nd April 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 26th February 2024

322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy customer”

Posted 1 month ago

“We were informed that our shower screen was dispatched a week ago, but it still has not arrived. The company that it has been assigned to (Furdeco) cannot give us a projected delivery date, so we are having to put off our installer, with even more delays. The shower has been unusable for two weeks.”

Rubberduck Bathrooms Ltd 3 star review on 31st March 2024

Posted 1 month ago

Good morning Kelvin, We're sorry to hear you've been without a shower for a couple of weeks. We can see you ordered a shower enclosure displaying a 3-7 day delivery ETA on Saturday the 23rd. We provided dispatch information and a tracking link for your order on Tuesday the 26th. The tracking link shows the item has been dated for delivery tomorrow on the 3rd, which is 6 working days from placing your order with us and within the ETA displayed. A quick call could have could have been made to confirm any details and avoid any unnecessary confusion with fitting dates. Thanks for buying with us Kelvin, we hope you enjoyed the Easter break. Rubberduck Bathrooms Team

Posted 1 month ago

“Easy to place my order and it was delivered within 24 hours. Product was in stock and exactly what I ordered.”

Posted 1 month ago

“Excellent service, great delivery and looks a sound product. Will add more when up and tiled.”

Posted 1 month ago

“Excellent, quick service.”

Posted 1 month ago

“Our experience with Rubberduck was excellent, delivery is prompt and kept updated on delivery details. Our order was very well packaged and therefore everything ordered was in tip top condition. Would not hesitate to use Rubberduck again. Highly recommend.”

Posted 1 month ago

“Excellent price for quality shower, swift delivery too.”

Posted 1 month ago

“Well priced iitem,nearly half the rcp.Quick delivery”

Posted 1 month ago

“Brilliant product delivery was early and 100% I would buy again from this seller many thanks”

Posted 1 month ago

“Really pleased with my order and the quick delivery.”

Posted 1 month ago

“What great service from Rubberduck Bathrooms. I’ve placed 5 or 6 orders over the past few months and the service has been brilliant, especially when a part has been faulty or missing.”

Posted 1 month ago

“Quick, great price, all as described”

Posted 1 month ago

“Great tap arrived quickley thank you”

Posted 1 month ago

“Everything as it should be. Product as described, delivered promptly, well packaged and of course best price I could find. Thank you”

Posted 1 month ago

“Excellent company to deal with, I haven't used the product before but found everything I needed.”

Posted 1 month ago

“So i placed an order at the start of March part of it has arrived and i am still awaiting the final part. Its now the 27th March and the delivery company has basically failed to forfill the order even though directions have been sent. through out the entire process i have had no calls or emails from Rubberduck. When ever i do call its someone new and i`m told someone will call me back, Well Gary, Ashley, Jarrod and Ben. Please pick up the phone and take some responsibility. Complete Mickey mouse outfit with no communication skills”

Posted 1 month ago

Good morning Stuart, We're sorry to hear about the difficulty with your delivery. We can see from the order that you live an a remote area with no access routes available through a sat nav or any map app that would be used by the couriers to locate your address. This was not annotated in the shipping notes we ask customers to use when placing an order to a remote or hard to find address. After the first delivery failed you contacted us and provided a 5 page document on how to locate the address. That document was forwarded on to the manufacturer, so they could arrange the delivery with their courier. We fully appreciate the frustration with the delay but to suggest there has been no contact throughout this matter is simply incorrect and purposely misleading. Sorry again for the delay on receipt of your order. Rubberduck Bathrooms Team

Posted 1 month ago

“All good arrived quickly and well packed not fitted but service to supply was great”

Posted 1 month ago

“Cannot recommend Rubber duck bathrooms highly enough for their efficiency & the great customer service from them. We had a query & they sorted it straight away. Thank you everyone at Rubberduck!!”

Posted 1 month ago

“Sent me damaged panels. Its not possible to examine 2 very large panels that each have to be stored flat or they can bend under their own weight and report damages in 24 hours of delivery. The packaging was very inadequate. Stupid insurance policy thats not fit for purpose that is reflected in the terms and conditions. Further, when my tap turned up it came in an open box that looked like a return that had been sent straight out to me. I complained and didnt get a response from rubberduck. If you think the prices are so good that you could buy it twice over in comparison to the high street, well, you might have to! Would i use them again? No.”

Posted 1 month ago

Good morning Stuart, We can only apologise for the issue with your delivery. The panels purchased are delivered by the manufacturer's chosen distributor and it's very rare that we see issues with direct deliveries, given they are trained on how to handle and transport them. We have a strong focus on customer service here and the damage reporting window is something we have looked to extend many times over the years. Unfortunately as a retailer we are bound by the companies that manufacture and the couriers that distribute the goods on display. For reference, the panels would not bend under their own weight during the short time needed to inspect them. This check on arrival has been the industry standard for over 15 years and will be the same whichever website you purchase them from. Sorry again that you haven't had the typical Rubberduck experience this time around. Rubberduck Bathrooms Team

Posted 1 month ago

“👍👍👍👍👍👍👍👍👍👍”

Posted 1 month ago

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Rubberduck Bathrooms Ltd is rated 4.7 based on 11,462 reviews