Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,579 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

Write Your review

Tell us how Rubberduck Bathrooms Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rubberduck Bathrooms Ltd 5 star review on 18th October 2025

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item got lost in the post. Terrible customer service to rectify this. Would not recommend using this company.”

Helpful Report

Posted 1 month ago

Good Morning Caris, Thanks for your feedback, and we’re really sorry for the frustration this delay has caused. As you mentioned there was issues with the delivery service on this order, which you can see documented in the tracking details we’ve provided throughout. With items dispatched directly by the manufacturer, we are limited as to what the team can do to speed things up. We understand the delivery was completed on the 20th, which admittedly is later than we had expected. We understand how disappointing the experience has been, and we apologise again for the inconvenience caused while we liaised with the courier and manufacturer. Rubberduck Bathrooms Team 🛁

Posted 1 month ago

“Delivered quickly and a good price. My bathroom supplier told me i bought it cheaper than they can buy it!”

Helpful Report

Posted 1 month ago

“Delivered in good time. Reasonably priced.”

Helpful Report

Posted 1 month ago

“Not received my parcel yet could you tell me what's happened to it please”

Helpful Report

Posted 1 month ago

Hi Richard, I’m really sorry to hear you haven’t received your parcel yet. I’ve checked our system and can see your order was dispatched on the day it was placed, with tracking provided, but it does appear to have been delayed in transit. We weren’t aware of this issue until seeing your review, otherwise we would have been happy to investigate sooner. For future reference, if ever you need an update on an order you can simply give us a call and we'd be more than happy to help. Thank you for your patience while we look in to the matter. Rubberduck Bathrooms Team 🛁

Posted 1 month ago

“Came on time. Pleased with purchase.”

Helpful Report

Posted 1 month ago

“We are very pleased as we had been trying to source a now very difficult product to come by (JT Anti Slip kits). We were able to purchase three of these so that we could refresh our existing bed & breakfast shower trays. They were dispatched promptly and arrived in good time. Other retailers and sellers (Ebay) also advertised selling this product, but when we tried to buy from them, they subsequently had to cancel our orders and refund us. A real nuisance. We would recommend using Rubberduck Bathrooms Ltd. Darren (The Old Cottage Bed and Breakfast)”

Helpful Report

Posted 1 month ago

“Best and good price”

Helpful Report

Posted 1 month ago

“Found Rubberduck on the internet. Never heard of them! So glad I did. I was looking for a very specific basin tap and none of my normal go to places had any in stock. Phone Rubberduck, very helpful chap on the phone, ordered, dispatched same day and arrived the next. Shame I have no plans for more plumbing related stuff as I would go back to them like a shot.”

Helpful Report

Posted 1 month ago

“Great product, received in mint condition. fast delivery all at a very low price. 5 stars”

Helpful Report

Posted 1 month ago

“Quick delivery, great customer service and very good quality products.”

Helpful Report

Posted 1 month ago

“Ashley was incredibly efficient, polite and helpful with my last minute request. He helped me price my order and sorted a next day delivery for me with confidence. Legend Ashley, thanks again for your help.”

Helpful Report

Posted 1 month ago

“Would not recommend. Timeframes completely inaccurate. Had to ring 5 times to get accurate shipping information and received dishonest information that my order had been dispatched when it had not. Very frustrating experience.”

Helpful Report

Posted 1 month ago

Good Morning Fiona, Thanks for your feedback, and we’re really sorry to hear how frustrating this experience has been. The delivery timeframes shown on our website are best estimates, and as this is one of the busiest periods for online retail, delays can unfortunately occur. We receive dispatch information directly from the manufacturer supplying the items and relay this to our customers as accurately as possible based on the updates provided to us. We certainly don’t intentionally give misleading information, and we’re sorry it came across that way. We understand your frustration and appreciate you sharing your experience. Rubberduck Bathrooms Team 🛁

Posted 1 month ago

“Purchased a replacement toilet and cistern which the staff were very helpful in selecting the right model and an alternative as the original design was not available.”

Helpful Report

Posted 1 month ago

“Very efficient and great communication upon delievery”

Helpful Report

Posted 1 month ago

“All arrived very well packaged and in good order. Whilst we await fitting (later this week) we are very hopeful that the product will match up to its advertised perspective”

Helpful Report

Posted 1 month ago

“Very good quality products and good delivery service Cheers and thank you steve”

Helpful Report

Posted 1 month ago

“All good stuff”

Helpful Report

Posted 1 month ago

“Items arrived quickly and very well wrapped to prevent damage.”

Helpful Report

Posted 1 month ago

“I made a right mess of my order and when I rang for help they were so nice and sorted everything out. It all arrived safely two days later.”

Helpful Report

Posted 1 month ago

“Great cabinets well packed for delivery”

Helpful Report

Posted 1 month ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,579 reviews