Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,735 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,735 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 4 star review on 14th April 2025

385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service”

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Posted 3 weeks ago

“Came very quickly”

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Posted 3 weeks ago

“The new seal I needed was supplied promptly and is as described on your website. It is working well on my shower screen”

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Posted 3 weeks ago

“Excellent service from start to finish”

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Posted 3 weeks ago

“Excellent pleasant service along with reasonable prices of quality goods.”

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Posted 3 weeks ago

“Rubber duck had exactly the shower seal I was looking for,and it was delivered in a couple of days. However, it arrived damaged because the DHL delivery guy was whacking it along the side of the van and although it was extremely well packed he still managed to damage it. When I notified RD they apologised and sent a new one straight away. Good review for Rubber duck,very poor review for DHL. They need to think about staff training!”

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Posted 3 weeks ago

“Gentleman in store was most helpful, pleasant and polite”

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Posted 3 weeks ago

“Lengthy shipping delays. Had to contact the company to ask where the product was vs them pro actively reaching out. Also, shipping was a decent amount so would expect that to contribute to a better customer care service.”

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Posted 3 weeks ago

Hi Jack, Thanks for taking the time to leave feedback on your order - we think you may have us confused with another supplier however. As stated across the website pre-sale and in your order confirmation email post sale (see attached image) your enclosure carried an ETA between the 8th - 17th of April. Despite the delivery address being remote and difficult for couriers to reach your order is due to be delivered tomorrow, the 8th. To help track and plan for the delivery your side, we also provided DHL tracking details (again showing the ETA to be the 8th) at the point of dispatch. Given we provided an accurate ETA pre-sale which was then reinforced with tracking details post sale, we had no reason to follow up with any further "customer service" as you say. Thanks again for the feedback. Rubberduck Bathrooms Team

Posted 3 weeks ago

“The website was user friendly and I quickly found what I was looking for. Myorder was dealt with speedily and efficiently.”

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Posted 3 weeks ago

“What an EXCELLENT site and customer service are second to none”

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Posted 3 weeks ago

“Good price and super quick delivery. Although, delivery is not free!”

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Posted 3 weeks ago

“Found staff very helpful 😁”

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Posted 3 weeks ago

“Posted off product very quickly. It arrived in a well packaged box.”

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Posted 3 weeks ago

“When supplier delivered the new towel warmer/bathroom radiator it was found to be damaged when plumber unpacked it. Contacted Rubberduck who arranged exchange and by the end of the day the exchange was made and plumber fitted the new equipment.”

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Posted 3 weeks ago

“We had a problem with a product we purchased from Rubberduck it was dealt with so quickly and they we nt over and above their duty to fix the problem. we would definately recommend this company for the service they provided. Thank you Rubberduck.”

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Posted 3 weeks ago

“We bought 2 shower sets from Rubberduck Bathrooms. The delivery was prompt, everything was packaged well and the price was very competitive. Overall, very happy.”

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Posted 3 weeks ago

“Fast and efficient delivery, great pricing”

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Posted 3 weeks ago

“Great product delivered on time”

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Posted 3 weeks ago

“Item arrived quick only down side is that you only have a standard delivery charge which for what I ordered was nearly as much as the item it's self. Would order from you again but definitely not if it was only a single item.”

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Posted 3 weeks ago

“Slow and uncaring about resolving an order issue. Even when trying to explain that the parts sent did not fit the bath, were not interested initially on passing on message to Villeroy and Boch.”

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Posted 3 weeks ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,735 reviews