Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,899 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,899 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 11th November 2026

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering and on time delivery. Cant ask for more A*****”

Helpful Report

Posted 1 month ago

“Having received faulty panels twice I suggest you get a new manufacturer”

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Posted 1 month ago

“Very helpful staff and delivery was within two days I was told tree really pleased I will use again”

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Posted 1 month ago

“Very helpful at a good price.”

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Posted 2 months ago

“No email sent to me as to when it would be delivered also no email to me as to when it was out for delivery. luckily someone was at home. This lack of correspondence was from both yourselves and Abacus.”

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Posted 2 months ago

We’re sorry to hear that you didn’t receive the delivery notifications you were expecting. We have looked into this and can confirm that delivery and estimated arrival information was emailed to you on 4th September. As your order was being delivered from two different locations, there were two separate deliveries, with the delivery information and dates provided for both. We also supplied the courier with the email address and contact number provided with your order, so the courier should also have sent their own delivery notifications. We’re not sure why these emails didn’t reach you and can only apologise for the inconvenience caused. It’s possible that the emails may have been filtered into your spam or junk folder, although we appreciate that this doesn’t help when you are waiting for a delivery. We’re pleased that someone was fortunately at home to receive the deliveries, and we’ll continue to review the process to help prevent this happening again.

Posted 1 month ago

“Let down by supplier. Received a defective part and although customer service was good the resolution wasn't. They tried for 4 days to get their supplier to call me for an exchangewhich really should have been sorted by them being the seller. Eventually the supplier said they would replace the part but I would need to wait another 4 to 8 days and be at home from Monday to Thursday for an exchange with no definitive date or time. Disapointing result from what should have been a quick fix if their suppliers were as customer orientated as Rubberduck.”

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Posted 2 months ago

“Needed new monoboc bath tap. Super fast delivery. Very satisfied”

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Posted 2 months ago

“I ordered 2 part ceiling trim and was disappointed at the condition the package arrived in which I reported immediately to the Rubberduck Bathrooms Team together with damage status of one trim. I was offered a refund for the trim and still awaiting this appearing in my account, otherwise delighted with the product and service.”

Helpful Report

Posted 2 months ago

“Ordered Abacus glass U-channels a month ago, which were marked in stock. After empty promises of them being back in stock 31st August, I still received nothing. After a call to ask about stock, I'm told it's available for pick up at the store. When asked as to why my order is not shipped then if the product is in stock, I get some story about additional charges if they have to ship from their store, and that my order with the shipping costs they have charged me can only be sent directly from the supplier for that price. It's another week later now, still haven't heard a thing. I've cancelled my order. I find them an unreliable supplier.”

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Posted 2 months ago

“Online purchase was easy enough for the product I wanted, but DHL Commerce was too slow considering the price of postage and packaging.”

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Posted 2 months ago

“I'm really happy with my purchase and with the service provided. Thank you!”

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Posted 2 months ago

“Basin arrived broken and while immediate customer support was good offering a replacement to be dispatched next working day, four working days later I had to call for an update for them to say the sink was now out of stock and should be dispatched tomorrow…we will see whether that happens and whether I receive any proactive updates. Disappointing.”

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Posted 2 months ago

“What I wanted at a good price and delivered on time”

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Posted 2 months ago

“Excellent and efficient service at very good orice”

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Posted 2 months ago

“A fair price for my shower and quick delivery.”

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Posted 2 months ago

“Ordered a shower tray online at 10am, it was delivered at 9.15am the next day. Fantastic service. And good product.”

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Posted 2 months ago

“Arrived in good condition on time.”

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Posted 2 months ago

“Really impressed with Rubberduck Bathrooms. We ordered a radiator and it arrived at lightning speed. Just as importantly, the communication was excellent — they kept us updated throughout, so we always knew exactly what was happening with our order. Fast, efficient and very professional service. I wouldn’t hesitate to use Rubberduck Bathrooms again and would definitely recommend them.”

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Posted 2 months ago

“Fantastic service, was trepidatious as I hadn't used them before but they were spot on.”

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Posted 2 months ago

“I HAVE BEEN EXPECTING A FELIVERY OF THE TAPS i orderd since I WAS INFOPRMED THEY WERE AT the DHL DELIVERY DEPOT last MONDAY. i made arrangements to be available but a week later (after being informed of a 'delay' that they could be expected the next working day - 5 working days later I'm still waiting. Contractors employed tio fit thm are waiting too. This ineptitude concerning a simple delivery has caused stress, delay & CONTINUING concern. I have had to requaest neighbours to be awareof a possible delivery when I have not been available. On thir tracking page there is NO WAY of informing DHL to deliver the items to my home address rather than the site (delivery address). No phone number, no option, no further info other than items to be delivered 'next working day ' which is untrue.”

Helpful Report

Posted 2 months ago

We are very sorry to hear about the delay with your delivery and completely understand how frustrating this must have been, particularly when you had made arrangements to be available and had contractors waiting to fit the taps. Your order was placed on Thursday 20th August at 3pm and contained a mixture of products with different advertised delivery times, including Next Day and 2–5 Working Day items. Once all items were ready for dispatch, your order was handed to DHL on Monday 24th August after the weekend on a Next Day delivery service. Full tracking details were provided when the order was dispatched, and DHL also sends delivery notifications and available delivery options by SMS to the mobile telephone number provided with the order. However, we appreciate that you experienced difficulty managing the delivery through DHL and that the tracking information repeatedly advising delivery on the next working day has added to your frustration. We sincerely apologise that, despite the parcel reaching the local DHL delivery depot, DHL have been unable to complete the delivery as expected. We appreciate how inconvenient and stressful this has been, especially after you were repeatedly advised that delivery would take place on the next working day. While the delivery itself is handled by DHL once the order leaves us, we absolutely understand that you placed your order with Rubberduck Bathrooms and expect us to help when something goes wrong. Had our customer service team been made aware of the issue, we would have been more than happy to contact DHL on your behalf, investigate the reason for the delay and chase the delivery. We are very sorry for the inconvenience, stress and disruption this delay has caused to your arrangements and your contractors. We will continue to do everything we can to assist and get the delivery issue resolved as quickly as possible.

Posted 2 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,899 reviews