Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,894 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,894 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 10th June 2025

391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service and a very good price for the shower tray”

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Posted 6 days ago

“Fantastic customer service alongside great quality and prices - Thanks Rubberduck”

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Posted 6 days ago

“Amazing service, super quick delivery by friendly helpful guys. I’ll definitely be using them again.”

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Posted 6 days ago

“Definitely a company to order from would highly recommend.”

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Posted 2 weeks ago

“Customer service was excellent. I bought a bath & panels. Bath panel arrived damaged by DHL delivery. I sent photos of the damaged areas & Rubber Duck Bathrooms sent a replacement. Would definitely recommend them. They are also very good quality & price compared to other bathroom companies & DIY chains.”

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Posted 2 weeks ago

“I love the product, however, when I was ordering they gave me all the help I needed to order the right stuff, except the seal for the bottom of the panels, so I ordered it separately paying another delivery charge. I left on business and the job was being completed while I was away and came back to realise that the goods delivered were not what I requested. It was MDF instead of ply. I should have checked. So I think it is a shared responsibility that I now have MDF panels in my shower which I never wanted.”

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Posted 3 weeks ago

Thanks for your feedback, we’re really pleased to hear you love the product overall. That said, we're sorry for the mix-up with the MDF panels. On the detail regarding the bottom profile, it's an optional extra that most typically do not order. We sent over an item list with the detail that you should "triple check with your fitter" before placing your order. The items were discounted, delivered within the timeframes mentioned and we provided free samples and plenty of advice leading up to the order - it's a shame a picking error from the manufacturer has spoiled what was a superb service. Rubberduck Bathrooms Team

Posted 5 days ago

“Good customer service, shower tray arrived safely”

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Posted 3 weeks ago

“Delivery a little delayed Still awaiting some bits after nearly a month”

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Posted 3 weeks ago

“Ordered product advertised as availible online, was informed after several days it was not in stock and offered alternative thinner glass at £5 price reduction or refund. Agreed to alternative but sent reciept charging same amount and advised financial team would arrange refund and accurate reciept. Emailed to chase and advised it was the financial teams problem but not provided any details to contact or chase with them. Never recieved refund, or accurate reciept of agreed price. Original product continued to be advertised as availible. Felt slightly manipulated. Cant yet review product as not installed.”

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Posted 3 weeks ago

Thanks for your feedback, and we're genuinely sorry for the initial issues with your order. We understand how frustrating the stock discrepancy and communication around the refund must have been. We're glad to confirm the refund has since been processed, and the original item was taken offline shortly after we were made aware of the stock issue. We appreciate you bringing this to our attention and hope the product meets your expectations once installed. If there's anything else we can help with, please don’t hesitate to reach out. Rubberduck Bathrooms Team

Posted 5 days ago

“Excellent response to my damaged items delivery arrived damaged on the wednesday replacements were with me on Friday unfortunately another damaged pack but again this was dealt with promptly. thankyou”

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Posted 3 weeks ago

“Only 4star because the elements board packs are great and lowest price at rubber duck ,but there are delivered too early as I had asked for later delivery date and was assured that they would delivered according to my time bracket if I wrote it in message part of order and it didn’t happen.”

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Posted 3 weeks ago

“Helpful sales advice team and prompt delivery. The product (shower tray) looks good, works well and was reasonably priced.”

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Posted 3 weeks ago

“Great service”

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Posted 3 weeks ago

“Quick delivery and the radiator is good quality”

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Posted 3 weeks ago

“Ordered 4 shower tray formers, all 4 that were delivered were wrong.”

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Posted 3 weeks ago

Hi Laura, We're really sorry to hear that all four shower tray formers delivered were incorrect, that's clearly not acceptable and we understand how frustrating that must be. Your feedback has been shared with our suppliers, so we can look into what went wrong and make sure it’s addressed properly. While we know this doesn’t change your experience, we hope you might give us the chance in future to make things right. Rubberduck Bathrooms Team

Posted 5 days ago

“Quick and efficient ordering service. Products arrived promptly and well wrapped.”

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Posted 3 weeks ago

“Unfortunately the cabinet was badly , However it was not their fault, I would say it was the suppliers at fault , Rubber duck responded quick to our complaint, arranged collection within a few days , waiting for refund,”

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Posted 3 weeks ago

Thank you for your feedback. We're really sorry to hear the cabinet arrived in poor condition. While the damage may have been down to the supplier, we know how disappointing that can be. We’re glad we could respond quickly and get the collection sorted for you without too much delay. Hopefully, the refund process was just as smooth. Thanks again for your patience and understanding, if there's anything else we can help with in the meantime, just let us know.

Posted 5 days ago

“Incorrect item sent originally but was swiftly rectified by despatch of the correct item and collection of the other. The tap itself looks lovely though yet to be fitted. Kids liked the little rubber ducks in the box.”

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Posted 4 weeks ago

“Good quallity goods, easy to navigate web site and quick delivery”

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Posted 4 weeks ago

“Service was very good and very helpful no complaints just had problems with the courier service not delivering the item Rubberduck dealt with the problem very quickly and clearly so very good service”

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Posted 4 weeks ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,894 reviews