Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,694 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 30th April 2026

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely products and at a very good price. Easy to order and delivered when promised. Had a occasion to call to ask advise and they answered very quickly, which is a bonus these days, and called me back within 10 mins with an answer. Would definitely use again!!”

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Posted 1 month ago

“Quick and easy to order arrived within 2 days really happy with the item”

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Posted 1 month ago

“Re-ordered a bath panel in December I had ordered twice in the past (using the same code). The panel that arrived is now a shorter width so couldn’t be used (not clear on the website as both widths were detailed on the website and the attached online instructions). As the product had been ordered before and the original length was included in part of the description, assumed it was correct. Had to then return and chase multiple times to get a refund. Finally received the refund in March, minus their delivery cost and my return costs (so out of pocket around £30). Original product was good but website description and customer service need a serious improvement. Wouldn’t use again based on this experience.”

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Posted 1 month ago

“Outstanding service all delivered on days requested and were more than helpful with a couple of queries I had. High recommend.”

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Posted 1 month ago

“Outstanding service all delivered on days requested and were more than helpful with a couple of queries I had. High recommend.”

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Posted 1 month ago

“We ordered a wet room floor board that arrived damaged. We requested a refund, sent across all images of the faulty item. They then wanted to collect the item, they took weeks to collect. They were unable to send out a replacement due to stock. It’s been over 2 months and they have to refunded the amount. Everytime we chase it they say they have an issue with their payment system and to try later!”

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Posted 1 month ago

“So far not the best experince. Easy to order, easy to chat with customer services and they are helful, but the results are not coming. Four items ordered, two arrived, then several days later with no tracking notification a third peice arived, but no sign or indication when the main piece will arrive. Frustrating as it is not reasonable to hold a customer hostage waiting for a delivery only to find it is a partial delivery.”

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Posted 1 month ago

Thank you for your feedback. We're pleased to hear that you found our ordering process easy and that our customer service team were helpful. Regarding the delivery, your order was dispatched from two different warehouses, which means items can sometimes arrive separately. This is quite common with many online retailers and helps us get products to customers as quickly as possible. When each item is dispatched, an email confirmation is sent which lists the items included in that shipment along with the tracking information. This allows customers to see exactly which parts of the order are on the way and track each parcel individually. According to the tracking information provided by the courier, the remaining item from your order has now been delivered and signed for. However, if there is anything you are still unable to locate or if you need any further help, please contact our customer service team and we will be more than happy to assist. We appreciate your feedback as it helps us improve the customer experience.

Posted 1 month ago

“Brilliant service and very helful with a couple of queries I had. Goods received on time and at a very competitive price”

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Posted 1 month ago

“Excellent company to deal with, fantastic products.”

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Posted 1 month ago

“Excellent product delivered quickly and great communication. Will definitely purchase from them again.”

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Posted 1 month ago

“The product itself, is great, and as mush as we all want to pay as little as possible, I am happy with the price I paid. However; Regardsing delivery, fortunately, i'm able bodied as was my colleague at time of delivery. Had I been old, or on my own, I woldnt be comfortable ordering large goods to be delivered by the company you use. How Rubberduck Bathrooms and Ideal Bathrooms are connected, I don't know? The delivery driver would have struggled to be more unhappy, he could barely have managed to be more unhelpful. I bet he took a greaat picture though!”

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Posted 1 month ago

“Bought shower boards and sealant from these guys just under 3 years ago without issue. Needed to replace some failed sealant (which is guaranteed for 3 years) so I called and asked for a discount. Guy on phone was pretty blunt, saying that the margins they make on sealant is too small, despite it costing £27.50 per tube. No consideration was given for the original sealant failing. Sealant arrives, which has an 18 month shelf life of stored correctly. Tubes they provided were 15 months old so basically they're shifting old stock. If you're not having your bathroom fitted within 3 months of ordering I'd steer clear of these guys.”

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Posted 1 month ago

“Second time ordering from Rubberduck and would not hesitate to do so again.”

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Posted 2 months ago

“Very helpful customer service, would recommend”

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Posted 2 months ago

“Despatched promptly. Shame the delivery company couldn't deliver the package to the correct estate let alone the correct house.”

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Posted 2 months ago

“Will not return a damaged item because too much time has passed apparently.”

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Posted 2 months ago

We’re sorry you feel disappointed and would like to clarify the situation for anyone reading this review. The item in question was delivered and signed for on 17th October 2025. The delivery note and proof of delivery image shows the bath shower screen in good condition at the time it was received. The damage was reported on 17th February 2026, approximately four months after delivery. Courier damage claims must be raised within a reasonable timeframe, as carriers will not accept responsibility once a significant period has passed. As outlined in our terms and conditions, we ask customers to inspect goods upon delivery and report any damage as soon as possible so that we can resolve matters quickly and efficiently. Unfortunately, due to the length of time between delivery and the report of damage, we were unable to raise a courier claim or verify when the damage occurred. We always aim to handle issues fairly and promptly and regret that on this occasion we were unable to assist further.

Posted 2 months ago

“Brilliant quality items. Great delivery and tracking. Had a few issues with items that were very quickly solved.! Really happy!”

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Posted 2 months ago

“Excellent product, price and delivery”

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Posted 2 months ago

“Good price Good service Quick delivery”

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Posted 2 months ago

“Very good customer services who helped me make my task easier.”

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Posted 2 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,694 reviews