Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,733 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,733 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The alloy wet wall panels are beautiful. A small delivery hiccup quick resolved. Quality and service are excellent. Very happy customer.”

Rubberduck Bathrooms Ltd 5 star review on 30th April 2026

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Posted 1 month ago

“Delivered on time and perfect condition. Thank you!”

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Posted 1 month ago

“Good website, easy to order, prompt delivery and product as described. What more do you need! Thanks”

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Posted 1 month ago

“Poor, delivery took nearly 2 weeks and cost almost £20”

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Posted 1 month ago

We’re sorry you were disappointed with the delivery timescale and cost. The items ordered were long-length products, which require specialist couriers and protective packaging to help prevent damage during transit. Unfortunately, shipping costs for these types of items are significantly higher than standard parcels. Your order was delivered within 8 working days from ordering. We appreciate your feedback and will continue working to improve both our service and delivery experience.

Posted 1 month ago

“After trying to source a specific make and size of bath and Bath Screen off the internet,I decided on Rubberduck Bathrooms to supply me with them.After a couple of e-mails,they were ordered and delivered within the week.Excellent price and delivery.”

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Posted 2 months ago

“Helpful staff, best price I found for exactly the same items and extremely quick delivery.”

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Posted 2 months ago

“Very good website and ordering ;very poor delivery service takes to long and no contact fron driver. And I had to pay for delivery. Would recommend you but check out delivery.”

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Posted 2 months ago

“Great choice of products and excellent customer service.”

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Posted 2 months ago

“Good to find an identical set of bath taps to replace my set of 16+ years ago :) Still of current design.”

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Posted 2 months ago

“Wrong item sent out twice and now no responses when asking to return the wrong item”

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Posted 2 months ago

We’re sorry to hear you feel this way and appreciate your feedback. To clarify, you contacted us directly by phone specifically requesting to purchase an MX square shower tray waste to match what you advised was an existing MX shower tray. As this is not a product we normally sell on its own, we arranged a manual order based entirely on the details you provided. After receiving the item, you advised it was incorrect. While the waste supplied matched the MX product requested, we still sent a replacement free of charge in good faith to try and resolve the issue quickly for you. When the second waste was also reported as not fitting, this strongly indicated that the original tray is not an MX tray, despite this being how it was described when ordering. Unfortunately, if the tray is a different or unknown brand, an MX waste will not be compatible. We did offer for the items to be returned for a refund, as they were not faulty or incorrectly supplied, but rather ordered based on incorrect product identification. We’re sorry this solution was not accepted. We always aim to help where we can

Posted 2 months ago

“My toilet seat arrived promptly and well packaged Very happy customer”

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Posted 2 months ago

“Fantastic service and fast delivery.”

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Posted 2 months ago

“Arrived on time, well packaged and the delivery driver was very careful not to damage the board”

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Posted 2 months ago

“AVOID! Bath panel sent was damaged in 3 places! We didn’t open this until the bath panel was being fitted by our plumber, when opened we notice significant damage. Told bluntly by customer service as we didn’t flag this within 24 hours of delivery they will not refund or do anything about it.”

Helpful Report

Posted 2 months ago

Hi Reece, As with all of our customers, we send information out requesting that items are checked on arrival for damages, so you can report this back to us in good time in which case we can immediately look to rectify any issues with the goods as they arrive. As your order was received by yourself 9 weeks ago and damage has only been reported to us now, this vastly restricts our ability to deal with the situation via the courier and claim against the item to provide a solution. As this was outside of our damage reporting timeframe we were unable to offer a replacement. We ensure this information is clearly provided across all of our communications to ensure our customers can inform us and allow us to deal with issues such as this swiftly and efficiently. Kind regards, Rubberduck Bathrooms

Posted 2 months ago

“Arrived on time Delivery driver was excellent”

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Posted 2 months ago

“Good company to deal with from The beginning up to delivery date! Good price , good quality product and fast delivery too. Thank you!”

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Posted 2 months ago

“Brilliant products. Really happy.”

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Posted 2 months ago

“I placed order 292977 at 1345 on Thursday 05 March 2026. Before I committed I asked how long it would be, I was told ‘it’s in stock normally 2-3 working days’. I received a confirmatory email at 1328 with an estimated Delivery Date: 9th to 12th March. Having heard NOTHING from either Rubberduck Bathrooms (RDB) or a courier by 12 March (5 working days) I emailed RDB customer services to ascertain what was happening, and having no response two hours later rang to be told later by email "This should be with you early next week this order was delayed coming from our manufacturers” to which I replied that they should at least put it on a next day. (No acknowledgement) The order arrived the following day! (Fri 13 Mar) less the Abacus Wetroom Tray! (6 working days) Following a phone call I was told Abucus were unable to contact the courier until Monday but I should get it then. On Monday I rang twice, It had been scanned at the depot but had missed that days deliveries. Having received nothing from RDB or a courier on Monday I was told it had been scanned and should be delivered today. By 1600 having received no communication from RDB or a courier I rang again. I was told it would be Tuesday now.(7 working days) On Tuesday again having received nothing from RDB or a courier I rang at 0925 to get an update. 'Will contact Abacus and ring you back.’ Having heard nothing I rang again at 1056, ‘Abacus are dealing with the courier’ I rang again for an update at 1335, Abacus are involving the courier manager but can’t get hold of the manager! ‘We will get it delivered tomorrow, you will probably hear before us but we will let you know’ (8 working days) Wednesday 18 March having heard nothing (again) I ring at 0928, and I am told it will be delivered today between 1345 and 1545. But I have to ring! (9 working days) I have spent over 5k with RDB and have another £600 in my basket but have received very little in terms of Customer Service. My project has been delayed by over week due to someone inefficiency. I place the order with you, I pay the money to you, and while I appreciate that you deal with third parties it is your responsibility to ensure your customer gets a reliable end to end service. No one has been proactive only reactive, tell you what you want to hear and then forget about it until the next phone call. Twice I was told ‘I will call you back’ but it did not happen. Sales were great, Customer Services not so good.....”

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Posted 2 months ago

Hi John, Thank you for taking the time to leave your review and for sharing your experience with your order. We’re truly sorry for the frustration and inconvenience this has caused you, especially given the amount you’ve spent with us in the past and your plans for future purchases. We apologise for the poor communication and lack of proactive updates throughout the delivery process. It’s clear that the delays with the Abacus Wetroom Tray, combined with the repeated lack of follow-up from our side, fell well below the standard of service you deserve and expect from Rubberduck Bathrooms. Your feedback is really valuable to us, and we’re committed to improving our customer service processes so that updates are timely, proactive, and reliable. Our service advisors on this occasion were awaiting an update from the Supplier before contacting you, but we do apologise for the lack of updates. While we do work with third-party manufacturers and couriers, we fully accept that the overall responsibility for a smooth end-to-end service lies with us. We will be addressing these issues internally with both our manufacturer and courier partners to prevent this from happening again - and to ensure a process in which any issues can be addressed much sooner and more transparently. We appreciate you highlighting these areas for improvement and sincerely apologise once again for the stress and delay this caused to your project - we hope that this will not affect any future interactions you choose to have with us. Kind regards, Rubberduck Bathrooms

Posted 2 months ago

“Really Good service & Fast delivery”

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Posted 2 months ago

“needed some extra profiles and adhesives to extend a shower I did years ago, all supplied in super quick time and everything matches and fits just lovely”

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Posted 2 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,733 reviews