Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,895 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 10th June 2025

391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, prompt delivery well packaged and good comms - thank you”

Helpful Report

Posted 6 days ago

“No issues with price,order or delivery.”

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Posted 6 days ago

“The toilet seat was delivered a day earlier than indicated and was received in perfect condtion for fitting. We are very please with the product.”

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Posted 6 days ago

“Received a faulty product and they would not help us. While we didn’t manage to capture a photo, the supplier should have still helped us, especially as it was our first order with them. Very bad experience and will not be using again.”

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Posted 6 days ago

Good Morning Jim, We're very sorry to hear you found the service to be lacking. We understand the frustration when dealing with faulty items and can only apologise for any inconvenience caused. That being said, with all online orders regardless of retailer, we need to evidence any issue flagged with the manufacturer before they will entertain a replacement. All of which is detailed across the website presale and in all emails sent post sale. Give we could not evidence the issue, we could not process a claim - we did however offer a discount on any future order placed as a gesture of goodwill. Rubberduck Bathrooms Team

Posted 5 days ago

“exactly what I wanted at a fantastic price. Prompt and efficient service. would definitely use again and reccomend to others”

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Posted 6 days ago

“Excellent service beginning to end and high quality product exactly as shown online”

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Posted 6 days ago

“Tanking solution tub was broken, I have contacted the website with pictures but no reply”

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Posted 6 days ago

Good Morning Matthew, Thanks for reaching out regarding your order and apologies for the damaged tub! We think there must be some confusion here - we picked up your helpdesk ticket and responded on the 1st of June at 7:28 PM. We asked if you could forward the images and order number over to the info@ email inbox - checking again this morning, we have yet to receive your email. This review is the first response since our reply. A member of the customer service team will reach out shortly to see if we can help further. Rubberduck Bathrooms Team

Posted 5 days ago

“Excellent price and quick delivery happy with every part of the service”

Helpful Report

Posted 6 days ago

“Paid £45 carriage for delivery in 2-5 days. Chased a week later and was given an eta which came and went. Finally arrived after 14 days. Now they won't pay return carriage for one item which arrived too late for use (9 days later than specified). Only order from this company if you live near the showroom to save you spending £100 returning via shiply. Not impressed!”

Helpful Report

Posted 6 days ago

Good Morning Jenny, We're very sorry to hear about the delay with your delivery. We display delivery estimates across all our items, that being said they are estimates. When you put together a larger order containing multiple items, there may be delay while we bring all the components together to send out using a single pallet delivery. This helps to avoid customers receiving multiple deliveries over several days and having to arrange time off work. We can see your order was dispatched after 8 working days, with the courier contacting you to book in the delivery on a day that suited you best. We're sorry again for the initial delay with your order. Rubberduck Bathrooms Team

Posted 5 days ago

“Delivered quickly.”

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Posted 6 days ago

“A great range on website, competitively priced. Delivery was really quick and product immaculate. No issues with order processing at all. Would recommend and use again.”

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Posted 6 days ago

“Extremely helpful when DHL delivered to wrong address and provided no communication despite 2 calls to DHL customer services. Recommend changing courier”

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Posted 6 days ago

“Best toilet seat that I have ever bought. The seat was so easily fitted that a five year old could do”

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Posted 6 days ago

“Despatched promptly after ordering and delivered on time.”

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Posted 6 days ago

“Very professional fast service, cannot fault.”

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Posted 6 days ago

“Excellent service. Highly recommend”

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Posted 6 days ago

“Absolutely rubbish . First part came on time then was given excuse after excuse and then just emailed to say it was arriving late . 2 men 1 day nothing arrived. Cost our company to use you . Customer service none existent and made our company look bad in front of insurer's.”

Helpful Report

Posted 6 days ago

Good Morning Steve, We're sorry to hear about the delay with your order. We can see that you ordered wall panels from one manufacturer and profiles from another, with one of the profiles selected being out of stock. Which is what caused the delay. The panels arrived on time but we needed to wait for the out of stock profiles to come in before we could dispatch them. Apologies that your profile was not in stock at the time of ordering. Rubberduck Bathrooms Team

Posted 5 days ago

“Very easy to order, lots of advice. Delivery on time and delivery company very helpful I will be ordering again”

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Posted 6 days ago

“Great communication and very well priced.”

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Posted 6 days ago

“Perfect thank you. Product as described and good quality. Delivery as expected. Very happy”

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Posted 6 days ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,895 reviews