Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,586 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the Bath Panel was delivered within a couple of days and was as described and well packed.”

Helpful Report

Posted 4 months ago

“I was told it would arriive on a Friday-no show. On the next Monday told it would come the next day. I call them on the Tuesday and was told they had attempted delivery. I had waited all day. Cancelled the order”

Helpful Report

Posted 4 months ago

Good Moring Simon, Thanks for your feedback, and we’re sorry to hear about the issues you had with your delivery. Your items were being delivered directly by the manufacturer, and the updates we passed on were based on the information provided to us by their courier. Unfortunately, this wasn’t handled as it should have been, and we completely understand your frustration at the missed and conflicting delivery dates. We’re sorry this experience led you to cancel your order, and your feedback has been passed on to the manufacturer to help improve their process going forward. Rubberduck Bathrooms Team 🛁

Posted 4 months ago

“The first order arrived smashed to pieces. After three phone calls I waited over a week for a replacement. I requested that the delivery charge be reimbursed for all the inconvenience as I believed it is the responsibility of the seller to deliver goods in perfect order. They refused to reimburse me and said it was not their responsibility. Was certainly not impressed with their delivery serviced, DHL, who failed to respond to my complaint about the damage item delivered.”

Helpful Report

Posted 4 months ago

Good Morning Shelia, Thanks for your feedback, and we’re very sorry to hear about the damage to your first order and the delay in receiving the replacement. Unfortunately damages, while rare, can unfortunately happen in transit when using the couriers available to us. When they do, our priority is always to arrange a replacement as quickly as possible, which is what we looked to do here. In this case your replacement arrived 3 days after the ETA provided for your first order. Thanks again Shelia, your feedback has been noted and passed on to DHL to help improve their service. Rubberduck Bathrooms Team 🛁

Posted 4 months ago

“no issues order received promptly”

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Posted 4 months ago

“Excellent telephone team and delivery thanks”

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Posted 4 months ago

“Item as described and prompt delivery. Very happy with the service received”

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Posted 4 months ago

“Jarred and the Rubberduck team are always really helpful with our order requirements & sourcing our products. Delivery was a bit delayed for us on this occasion, it felt like we did have to chase things up rather then be contacted. But once contact had been made , things were resolved.”

Helpful Report

Posted 4 months ago

Hi, Thanks for your kind words about Jarred and the team. We’re so glad to hear they’ve been helpful with your orders. Sorry the delivery was delayed this time and that you had to do the chasing. We’ll take your feedback on board to improve our communication, and we’re pleased everything was resolved once contact was made. We really appreciate your continued support and look forward to helping with your next project. Rubberduck Bathrooms Team 🛁

Posted 4 months ago

“Incredibly poor service. The product I ordered from the photo on the website was NOT the correct item and then they refused to pay the return postage, even though it was clearly not my fault that the wrong product had been sent. It took over 2 weeks and only after 2 emails that my refund was finally given.”

Helpful Report

Posted 4 months ago

Good Morning Jane, Thanks for your feedback, and we’re sorry to hear about your disappointment with this order. We’ve checked into this and can confirm that the correct item was sent. The codes/images on the box matched exactly with what was ordered. The issue arose because the manufacturer had updated the design of the product slightly before they went into administration, and unfortunately the newer version no longer looked identical to the older images still in circulation. We understand how frustrating this must have been for you, especially with the delay in refund and the confusion caused by the design change, and we’re sorry this left you feeling let down. Rubberduck Bathrooms Team

Posted 4 months ago

“Our seal arrived well packed and very promptly. The tab to fit in the holder wasn't as wide as shown but fortunately it is wide enough to stay in place and looks great and does the job we wanted it to. Ideal.”

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Posted 4 months ago

“Very helpful when I gave my phone orders in. Prompt delivery.”

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Posted 4 months ago

“Good range of products at reasonable prices. Quick delivery too!”

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Posted 4 months ago

“Great product and great prompt service”

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Posted 4 months ago

“The items delivered were fine, but the delivery company did not give an option to accept or decline the delivery day and time, then brought the delivery forward by over 2 hours with no notice or agreement.”

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Posted 4 months ago

“Disappointed with the time frame for delivery. Only chased up when I made a call to find out where my order was. Subsequently, received a notification from the delivery company at 6am that my items will be delivered between 7am- 9am.... To top it all off the delivery driver refused to help my wife take the items up a flight of stairs as I was away.”

Helpful Report

Posted 4 months ago

Good Morning Roger, Thanks for your feedback, and we’re sorry to hear you were left unhappy with the delivery service. In regard to the driver not helping with the stairs, the delivery service used is kerbside only, which means drivers are not insured to enter a property or carry items beyond the delivery point. You called us shortly after placing your order to double-check what that meant, we confirmed this at the time. Thanks again Roger, we’ll pass your comments back to the courier to help improve their communication around delivery timings. Rubberduck Bathrooms Team

Posted 4 months ago

“Rubberduck Bathrooms Ltd provided an amazing service at an excellent price! And Quick and efficient delivery too.”

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Posted 4 months ago

“great, quick service.”

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Posted 4 months ago

“Spoke to a few of the guys in the sales team before placing my order and they all sound like they know what they're talking about, which is rare for these online companies! Had an issue with space fitting a hung toilet under a window and they came up with the perfect frame and it was in the house wthin 3 days.. can't argue or complain at all!”

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Posted 4 months ago

“Very quick service, couldn't fault the communications via email and phone! Definitely order again! Quick replacement item at a good price!”

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Posted 4 months ago

“Very quick and a speedy delivery. The product is what I really needed.”

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Posted 4 months ago

“Great product and good delivery. I will definitely be placing more orders.”

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Posted 4 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,586 reviews