Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,754 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 3rd July 2026

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Ordered and delivered real quick.”

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Posted 3 years ago

“Great service, easy, straightforward and priced very fairly! Thanks”

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Posted 3 years ago

“No problem at all with my purchase, great price and quick delivery, highly recommended 👌”

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Posted 3 years ago

“Great service. Not that many updates compared to other online order companies but order arrived when they said it would (you can't always take that for granted) and let me add things to the order without paying for delivery twice. Again you can't always take that for granted with online ordering.”

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Posted 3 years ago

“VERY HELPFUL BUT OUR DELIVERY HAD TO BE CHASED AS HADNT BEEN ISSUED.”

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Posted 3 years ago

“The member of staff that I spoke to for help was very nice. And very helpful. The delivery driver was helpful and very polite. I got a good discount and I am very happy with the product. All round a very good buying experience. I would be happy to recommend them to any of my friends!”

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Posted 3 years ago

“The best customer service I have ever experienced!”

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Posted 3 years ago

“Excellent products, rapid delivery.”

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Posted 3 years ago

“Competitive prices, good Quality and amazing costumer service, I would definitely use again in the future.”

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Posted 3 years ago

“All good my one problem fix out So all good”

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Posted 3 years ago

“Quality of product was good. Next day delivery took 3 days.”

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Posted 3 years ago

Good Morning John, We're sorry to hear about the slight delay on your order. Looking at the details we can that the order for a bath panel was placed Monday afternoon and was dispatched on Wednesday. The product purchased is a stocked item and we send them out VIA FedEx on a tracked next day service. The reason for the delay was simply a stocking issue. We received a stock order Monday afternoon but, due to the number of orders process over the weekend, it took a little longer than normal for the warehouse team to get them on the shelves. Apologies again for the delay John. Rubberduck Bathrooms Team

Posted 3 years ago

“The bath panel I bought was reasonably priced and sturdy yet easy to cut down to size - exactly as described on the website. I highly recommend Rubberduck Bathrooms.”

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Posted 3 years ago

“Ordered online and got a time slot for 2 days. I had to defer for a further day. Panels were delivered as promised well packed and damage free. I would certainly use this company again”

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Posted 3 years ago

“fantastic service, would definitely recommend, good website and products arrived so quickly thank you”

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Posted 3 years ago

“I ordered three panels for our new shower room, they arrived on time but due to the fact that our plumber had to go into hospital our work was delayed by four weeks. The panels sat in our garage unopened and undisturbed. When opened all three had damage. The plumber managed to salvage two due to the fitting size but the third no usr. Contacted Rubberduck and explained this but they refused to provide a replacement so we had to pay for a new panel. They said it would be delivered on the following Tuesday so we arranged for our plumber to be with us on the day. The panel did not arrive. My wife called them and was told they would contact the courier to see where it was. Three calls later Rubberduck said it had only just left their warehouse so was never with the courier in the first place. We have incurred a full days cost for the plumber and will have to pay a further days cost when the panel eventually turns up. On Thursday 1st December I was at work, on return the package was outside set against our house wall. My wife told me there was not knock on the door and first time she knew the package had arrived was when she went outside to put something in the bin then noticed a card fro FedEx in the hall. No signature provided from us and no opportunity to open and inspect the contents. When I returned from work I carefully open the package, thankfully I found no damage but if had, even without a signature, I don’t think Rubberduck would have replaced it. Customer service absolutely ZERO. Understanding customers concerns absolutely ZERO. Responding to customers needs absolutely ZERO. Members of my family have property portfolios in Chester involving many properties and are always refurbishing, there is no way I would ever recommend Rubberduck as a supplier of this product. When a customer has a genuine issue your company should respond by making the fault good no matter what the time frame is. You cost us more cash and your courier company failed to deliver and sign off in the required and expected procedure. Very disappointed customer Norman Roddy”

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Posted 3 years ago

Good Morning Norman, We're sorry to see that you have revised your initial 5 star review of our service. In your initial review, shown below, you mentioned you had opened and inspected all items and everything was in order. We're not sure what happened in between then and this review but it seems something isn't quite right. "Currently refurbing bathroom to shower room and replacing sink, toilet etc. buying all the bits myself and with a friend doing the install. Placed an order with Rubberduck for Aqua panels and found their price very acceptable. Within a day they gave me a delivery date followed next day with delivery details, courier etc. Next day time of delivery. Product arrived exactly on time, well packaged and once opened found a quality item exactly as described on their web site. Very pleased and would recommend." We do try as best we can to inform customers of the polices regarding damage on delivery. Given you had checked the items initially without issue, we could not then accept a damage claim over a month after receiving your delivery. For reference, we replace any damaged item regardless of signature received. So long as were informed within a reasonable timeframe. Rubberduck Bathrooms Team

Posted 3 years ago

“Did not have correct length of bath panel ,but offered altenative without delay.Thanks,Patrick”

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Posted 3 years ago

“As a bathroom fitter we Rely on quality and service and good prices Rubberduck always meet our expectations simply the best supplier I have delt with in 25 years been fitting bathrooms”

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Posted 3 years ago

“Communication and Delivery was good and very prompt. The manager reduced the transport cost from £55 to£30 which was appreciated and secured the order.”

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Posted 3 years ago

“All materials were well packaged, undamaged and arrived on schedule. Delivery was expensive as this bundle was classed as a large load, although not heavy or awkward to handle, I guess that's more to do with the courier. Product as described and at a good price.”

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Posted 3 years ago

“Ordered a large shower tray at short notice - very helpful staff who arranged early delivery. When it came it was damaged. Staff went out of their way to arrange a replacement which was delivered the next day. Cannot fault service like that.”

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Posted 3 years ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,754 reviews