Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,114 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,114 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 24th July 2025

391

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally unprofessional, Can't even organise a delivery. Up to now it has cost me 2 days pay thru " non deliveries" If you are wanting something on the day that they tell you don't deal with these Cowboys.”

Helpful Report

Posted 6 years ago

Hi Sir, Please accept our apologies for the issues regarding this, when the order was placed the manufacturer gave dispatch details including tracking links, this was automated, the manufacturer then called to advise of a stock issue on the panels, at this time we spoke with you and arranged for delivery at a time to suit you, which was Today, however at the time of our last call I advised that we would send dispatch detail to you when the items leave so you can track the delivery and were aware of its progress. We tried everything we could to ensure this delivery went ahead, however, the items did not make it on to a courier van at the manufacturers yesterday, due to this the delivery today failed, we were not made aware by the manufacturer until today when dispatch detail arrived detailing delivery was to be made tomorrow, at this time we tried to stop delivery until we could ascertain if someone was available however it had already been collected and couldn't be stopped, I tried to call without success so I felt it important to ensure you were aware of the tracking detail for the items which left today. It is due to potential issues with delivery that we ask customers not to book work in until the items are received in case issues such as these occur but recognise the issue this type of situation can cause and apologize for this.

Posted 6 years ago

“We have not received the product The carrier delivers anytime 9_5 and will not leave in nominated safe place or with neighbour. We work full time and have to collect next weekend from a carrier depot 20 miles away Very frustrating I hope it is still there next weekend”

Helpful Report

Posted 6 years ago

Sorry for your frustration but due to the value of the item the courier service it is with will not leave a parcels without someone being present to sign for the items. Couriers will only deliver to the address given during checkout and can not be changed once dispatched. This is due to a known fraud technique deployed by credit card fraudsters where items are intercepted or rerouted before delivery. You could of arranged for delivery to your place of work, or neighbor as the option for a different delivery address is available during checkout. We are sorry for your frustration but this is the only secure way of dispatching this item.

Posted 6 years ago

“6 weekS waiting for the order. Still not arrived”

Helpful Report

Posted 7 years ago

“We have numerous issues outstanding with our order. We received two damaged items that have yet to be exchanged or discount for. We further tried exchanging a radiator and instead of picking up the old one so we could get refund, only new one was delivered. My husband and I have spent countless hours calling your customer service and instead of being helpful all they do is blame the distributor and say their hands are tied. What is the point of ordering from you if your service team cannot help us? We are extre ing dussapointed abd if we do not receive the refunds, discounts abd new items we will share our stor with all plumbers, builders and people we know”

Helpful Report

Posted 7 years ago

“Waste of time and money. By the time it had got to my address the tape was all sticky and melting.”

Helpful Report

Posted 7 years ago

Sorry for your bad experience but we do not understand what has gone wrong with your order. You placed your order for you item on 6th June at 1:53pm and it was dispatched at 2:19pm the same day with Royal Mail 1st Class signed for service. This arrived at your address on 7th June at 1:31pm (less than 24 hours since you placed your order) and signed for by yourself. We are unsure to the reason for this bad review.

Posted 7 years ago

“Poor advice during initial phone call. Product arrived and did not fit [wall panel locking system] together. Absolutely no pro activity on behalf of the customer whatsoever. A guy had been there eight years and never processed a complaint !! Not surprising, when left with the alternatives. sales staff not in the real world.”

Helpful Report

Posted 7 years ago

Hi Chris, We believe you have got us mixed up with another company as you claim to have spoke to Derek at Rubberduck, we have never had any employee call Derek You came to us with a list of product that you had put together. You asked us to price match against another website (maybe this is who you spoke too for advice). You gave us your order verbal and we emailed you a link for you to review the items and purchase online. We do not know about your installation requirements and no one at Rubberduck can recall given you advise. You contacted us claiming the T&G joints would not go together fully, after which you then told us numerous different stories. Boards are not fitted Boards are cut and stuck to wall Never got instruction on how to install correctly Then read out the instructions on the sticker attached to the front of your board and at that point your fitter said oh shi* in the back ground We did take time to try and resolve your issues but unfortunately nothing offered as a solution was acceptable to you. Kind Regards Rubberduck Bathrooms

Posted 7 years ago

“The delivery was difficult with changing dates and times or just not turning up|| The delivery company did not contact us which meant we had to contact Rubber duck on several occasions. As for the product itself this has yet to be fitted. Rubber duck need to change delivery co.”

Helpful Report

Posted 7 years ago

Sorry with the issues you have received with the delivery. We are currently in talks with several delivery companies to try to improve the service.

Posted 7 years ago

“The order was supposed to be delivered on the Friday but it turned up unannounced at 6 pm on the Thursday night the order was for two shower wall panels strapped to a heavy pallet weighing over 60 kg and my 70 year old dad had to help the delivery driver to carry them into the drive. A phone call would have helped but no that's to easy the driver must have thought oh tomorrow's POETS day and I want to go home early. Ok product shame about the delivery company”

Helpful Report

Posted 7 years ago

Sorry to hear that you received your products early. It does sound like the driver had your drop as the first drop of the day on Friday but got himself ahead on the Thursday so decided to do your drop as the last drop on the the Thursday instead First on a Friday. The boards are dispatched on a 48 hour service so getting them within 24hours is a plus. Your father could of refused the delivery and asked for the driver to come back on the Friday as arranged. The couriers used for these boards do not offer a call before arriving or a 2 man service as these service as these are a premium option which was not purchased or requested. We will pass on your concerns onto the carrier but it is nice to hear the products arrived quickly and in perfect condition correctly packed and strapped down for safety.

Posted 7 years ago

“out of stock item advertised then telephoned to say that is was suddenly in stock - item arrived and was completely different to picture - eventually accepted this product when I was threatened with return costs and when it arrived a second time we found it damaged and no one at Rubber Duck interested in this. Delivery man took photographs and so did my builders. Bad experience all round and no recompense whatsoever for damaged goods.”

Helpful Report

Posted 7 years ago

You placed an order for Plumbwall4 shower panels which we then ordered direct with the manufacturer. On the same day that you placed your order you were contacted and told that although the manufacturers system showed stock the items could not be found. Shortly after you were contact again to say the panels had been located and would be dispatched the same day. You then reported damage on arrive of the trims and requested a refund for these which was processed immediately. After this you contacted us again when you had decided you did not like the sparkle as it did not look exactly as the image on your screen, we offered to collect for a fee and refund you or you could return them to us and receive a full refund. You declined and fitted the panels The image on the website is a scan of the actual product and there is even a video showing the product and how the light and sparkle reacts to the light. Free sample where available on request before ordering.

Posted 7 years ago

“I was sent an incorrect labelled pack of flooring and was refused a refund. The sales person on the phone was so rude to me I was in tears. Sought advice from trading standards and sent a letter and email requesting return and refund and this has been ignored. I’m now left with half a floor and unable to afford to buy another pack. I have two young children and I am disgusted with the lack of customer service from this company.”

Helpful Report

Posted 7 years ago

Hi Emma, I'm sorry you feel this way, but it nothing to do with our service. You had been given some flooring free by a friend and then purchased one pack from us without requesting a sample. When you received the flooring you had purchased it did not match the flooring you had been given free. You then requested that we pay for it to be collected and refund you in full, unfortunately we could not do this but requested that you send it back to us at your cost and a full refund would be given. You did not like the answer you received so you call it bad service? I don't know why you having two children is relevant but I also have two children if it makes a difference to your opinion of our service Regards Barry Rubberduck

Posted 7 years ago

“Regarding order number 30196. These panels were so badly warped that they had to be dumbed at a cost to me of £ 239,44 Would I use rubberduck again no.”

Helpful Report

Posted 7 years ago

Thank you for your order of 2x Wetwall panels. These panels have come direct from new stock from Wetwalls warehouse direct to you and should not have been warped. They were delivered to you on the 15th Feb (review left 20th) and we have received no contact from yourself expressing your thoughts or disappointment with the boards. If the boards were warped Wetwall would have came out or replaced the boards.

Posted 7 years ago

“Updated 03/03/2018 - See response from RD below, and all will make sense. Five stars to RubberDuck (RD) for paying their court directed refund of £170. (The refund for damage goods would have been less than £50) – The total order off goods that I purchased from RD was over a thousand pounds within the court requested time period. A timeline they accepted and kept. Zero Stars, for not removing the 24 hour rule within their Terms & Conditions which has no respect for consumers and is in total disgreguared of CONSUMER RIGHTS. FACT – If RD tell you that damaged goods cannot be refunded or replaced because of their terms and conditions stating that you must check and report damage within 24 hours. This is a total disregard of your CONSUMER RIGHTS Please be sure to report this to: • The Citizens Advice Bureau • Your local Trading Standards Team Either/both will inform you that this is totally against YOUR RIGHTS. They will also advise you of what you need to do to ensure RD comply with your RIGHTS. Please read all the one-star reviews. You will find that many of these refer to delivery issues and failure to respect YOUR RIGHTS. In my previous review informing RD of my result in the Small Claims Court. RD stated the following: “the court has ruled in your favour because we did not attend not even considered our written response” Although they did not attend the court, the Judge read the statements from both parties and RULED in my favour, agreeing that my RIGHTS had been breached. RD also stated: “British justice system at it best” However, They sent me a cheque as instructed by the Judge. They could have appealed this decision. But despite their comments of this being “ The best of British Justice” Which suggests they did not agree with the JUDGES RULLING – No appeal was made. Below is an extract of their number 1 listing within their terms and conditions. This was copied on the 17/02/2018 “All goods should be checked upon receipt, and notification of any problems should be received within 24 hours” This was part one This company operates an illegal returns policy - Stacked against you This company operates an illegal returns policy. They state if you do not inspect your products and report any damage within 24 hours of receipt (online orders) they will not replace damaged goods. This is totally against your statutory rights. The small claims ruled on this and RubberDuck (we don't care about damaged products) did not even turn up.If you want a company to correct issues with damaged goods that have arrived. DON'T GO ANYWHERE NEAR THIS ONE.”

Helpful Report

Posted 7 years ago

Your review is totally unjustified and incorrect. You accepted your delivery of the ceiling panels on 8th Sept 2017 On 10th October almost FIVE weeks later you contacted us to claim some of the ceiling panels were damaged, You had received an specific email requesting you check the contents and report damage within 24 hours of receipt of the goods five weeks earlier (which would have allowed us to claim on the FedEx insurance taken out to cover your delivery) and now you have a builder/fitter on site claiming the damage has occurred during transport and demanded we resend more goods free of charge. This we declined for obvious reasons. You did take us to small claims court for £49.96 We did take the time to reply in writing to court with our defence but as we did not attend a court some 276 miles away for £49.96 the court has ruled in your favour because we did not attend not even considered our written response? We received no correspondence from the court, only your letter telling us of the ruling and that it appeal date had passed. British justice system at it best!!

Posted 7 years ago

“Ordered L shape Bath, included front panel and shower screen. Paid Full Brochure price no discount or extras offered. Paid £55 for the end panel. Was told delivery would be next day. Bath was collected by my own fitter as they were short staffed. Told end panel would be in next week? Realised I needed plug and overflow when fitter realised i didn't have one. Rang and was told the price. Suprised the sales didn't suggest this obvious need for this. Bath panel when opened was damaged and had been resealed. 1800mm panel split and warped on top. Bath is 1700mm. Rang to explain customer service was terrible. I was told to cut the panel. Explained it was the wrong panel was told I was wrong. Went to showroom with the panel and my fitter. Was told to turn the panel around? Obviously the angel would be wrong. Took 10 mins for salesman to accept the panel measured 1800mm not 1700mm. He ordered a new one. And insisted the problem on the phone was our fault. As his tele sales staff had excellent customer service. So we were in the wrong. Panel arrived but no End panel. Had to wait 10 days from payment. Went to collect. Explained I was not happy with the service. Plus the Extra costs to get the fitter back £50. No responce. Terrible service, Bad interaction and now have extra costs. I work and train customer service. So find this very disappointing.”

Helpful Report

Posted 7 years ago

Dear Mrs Nixon, Sorry to hear about your experience and I have spoken to the members of staff involved and in reply... The items ordered were through our showroom and the L Shape Baths was from a sales brochure with discounts already applied to the prices so further discounts could not be added. The bath in question has a retail of £925 which was reduced to £549. The end panel did take longer than expected with panels normally arriving next day, but unfortunately the supplier was out of stock, but we kept you and your installer informed and upto date. Baths do not come with wastes as standard due to the number of different types and options and brands (plug and chains, pop up, sprung, overflow fillers etc), many fitters and installers will only fit a brand they know and guarantee and insist on supplying their own. In the future ill make sure that the staff offer wastes with all baths as an optional extras or ask if installers are supplying the waste fittings. In reply to the 1800 bath panel, when calling to report the issue you called the internet sales team rather than the showroom in which you purchased the item. On explaining your bath panel was to big my college tried to explain that a 1700 bath panel may need to be cut down to allow for wall differences due to tiling etc, he was unaware that the panel you had was 1800 long rather than 1700 long due to all the information (delivery notes, order notes, invoices, information relayed on the phone and even the sticker on the panel) stated it was a 1700 panel. Other responses like turning the panel around are responses / checks to gather more information. These responses come from experience with similar calls where customers have just had the panel the wrong way round etc. Before the my college could ask you to measure the panel (which would of highlighted that it was 1800) you abruptly ended the called and returned the panel to the showroom. Once the panel was brought back to the showroom and the panel was immediately measured it was discovered the panel was 1800 long. The supplier don't even supply an 1800 bath and they were surprised to find the stock room was full of 1800 panels. However we were able to source the correct panel for you the very next day.

Posted 7 years ago

“Regardless of the 24hr period after delivery you are allowed for faulty good notification, if goods are faulty due to manufacturing as mine were they should be changed at no cost or hassle to the customer. After RDB were unhelpful on numerous occasions I had to contact Bushboard direct and they had to contact RDB to sort this issue out when RDB should have in the first instance. Also had the wrong trim delivered TWICE!!! Bushboard paneling has poor quality control and standard of finish in my experience. One of four panels had a smudge of different colour behind the finish. Another has a tiny fly laminated behind the finish which no one saw until after it was installed. AT £250 a panel I would expect better. Especially when they force you to buy Sticks like S#*t turbo at 3 x the cost it normally is in order to fulfill their warranty criteria. Not a happy customer!”

Helpful Report

Posted 7 years ago

Hi Anthony, I've just reviewed all the emails we have received from yourself all followed shortly by reply's from RDB . Damage and manufacturing faults are totally different issues. Damaged caused by couriers needs reported straight away so we can arrange a replacement and claim off the insurance we take out to cover the extra cost to us. Manufacturing faults are covered by the manufacturers warranty You contacted RDB ten days after delivery and the panel was exchanged by RDB because of imperfection you found in the laminate finish. You then ordered additional trims and adhesives, one trim was delivered (picked wrong in warehouse) and exchanged immediately. You are also not happy with Nuance adhesive purchased for £9.98 approximately the same price as other panel adhesives on the market. Not sure what the turbo adhesive is at a third of the price but unless you have looked at the chemical formula of the product I doubt its the same product and the same quality. We always do our best to give a honest and quality service, maybe your review is more a product review? Regards Barry Rubberduck Bathrooms

Posted 7 years ago

“I ordered a HIB mirror order went through ok & then I heard nothing regarding delivery. It was left in the porch no notification that it was there. When we found it & checked it we found it hadn't been packaged properly & it was badly broken. Despite ringing, e mailing etc I have had no response.Very disappointed.”

Helpful Report

Posted 7 years ago

“Ordered shower caddy, money was taken out my account. I received an email stating item not in stock can I wait. I responded yes. A few days later I received a refund email.!”

Helpful Report

Posted 7 years ago

We are sorry for the inconvenience. When you placed your order on Saturday the 9th December we processed your order on the Monday 11th and informed you that we were out of stock but were due to restock in a couple of days. When this stock didn't arrive from manufacturer we informed you on the 13th December that the stock would not be available until 29th January 2018. Due to this long wait we felt you would probably want your item, a shower basket, before then and refunded your money straight away but did offer similar items.

Posted 7 years ago

“Ordered bathroom unit and sink for £725.40 for end of month (Nov) delivery. Later, price adjusted to £688.36 for slightly cheaper option and refund promised. No sign of refund a week or so later. At end of month no unit or sink, delivery of stock from supplier failed due to some clerical error. Now not available until mid January. Refund of outstanding difference still not paid, though error admitted. £688.36 figure refunded according to email notification. Still waiting for the £37.36 difference on amount we actually paid. Sad experience all round I’m afraid.”

Helpful Report

Posted 7 years ago

“when my toilet seat didn't arrive a member off staff rang me to tell me they had tried to deliver it 3 times and that no one has been in to receive it i told them it's a business address with office staff there from 9-5 and it's also our home address so we are always in before 9 and after 5 he started to argue with me that no one has been in and I will have to pay for delivery again he was very anygry and aggressive on the phone so I had to end the call. Then on Monday 27th A stranger kindly followed our post code and brought the seat to our office as he had found it outside his property in the rain.”

Helpful Report

Posted 7 years ago

“I ordered a toilet and wash basin that showed as in stock. Once I added a tap and waste to my basket, the website added a delivery charge, so purchased these elsewhere. Following day had a very short email, saying how do I want to proceed as item out of stock till the new year. No apology whatsoever and then an email saying "item refunded"- dreadful service, terrible attitude, will never use again- not that they would even be bothered!!”

Helpful Report

Posted 7 years ago

You placed your order on the 15th November at 10:15pm. we emailed you at 9:59am the next morning (16th) with the following email: "Thank you for your order. Unfortunately cassellie have just informed us they are out of stock of this unit until the new year. they have said they have it in white and grey but have no pans to go with them at present. Please advise how you wish to proceed with the order. Regards Rubberduck Bathrooms" Which you then replied to at 10:05am "I have searched and searched for somewhere with this unit in stock!! Your website added postage costs once I added a tap and waste to my basket so I purchased the tap from elsewhere. What a total waste of my time and now inconvenience at having a tap and no unit! Just refund me." Your order was then refunded at 10:56am as per your instructions. We then received an email at 11:01am saying: "Wow, amazing service!....and not in a good way! No apology from you for any inconvenience whatsoever!!!! Just so you know, I'm now left with no toilet as the plumber has literally just removed it first thing on the basis that this was ordered last night, the least you can do is offer an apology!" As you had found with other suppliers this item was out of stock nationwide. No where on our website does the item say "IN STOCK" for than item. Regards the delivery charge, yes you chose taps which are in stock in our showroom, which to post out from the showroom does incur a delivery charge, this is done so local customers can collect for free. You have ordered an item which states "usually delivered within 2-5 working days" at 10pm on the 15th. We informed you within an hour of opening on the 16th morning that there was an issue with stock. I am at a loss as to why you would have you toilet removed already on the 16th as even if this was on a next day service you would only have received it sometime the 17th at best leaving you in the same situation Our initial contact with you was polite and timely but was received with an abrupt rude response and now on the 16th The same day we receive this review.

Posted 7 years ago

“Very Bad product quality and not possible to get a refund even when returning product. Lost a lot of money.”

Helpful Report

Posted 7 years ago

We are sorry that you were not happy with the quality and look of the shower tray you purchased. We sell numinous amount of these tray without issue or come back. Zamori trays are a quality tray. As per distant selling rules you can return items upto 14 days of receipt for a full refund, but return costs would not be covered. We even offered to collect for a charge but you chose to return the tray yourself. When the tray was received it was damaged by Parcel force (your carrier). We supplied image of the damage and even filled in the claims for for you and the paper work to allow you to claim for damages. We feel we offered a good service and got your chosen item to you quickly and went beyond in helping with the return and feel a 1 star review to be unfair.

Posted 7 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,114 reviews