Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,089 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,089 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 13th August 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the product, however, when I was ordering they gave me all the help I needed to order the right stuff, except the seal for the bottom of the panels, so I ordered it separately paying another delivery charge. I left on business and the job was being completed while I was away and came back to realise that the goods delivered were not what I requested. It was MDF instead of ply. I should have checked. So I think it is a shared responsibility that I now have MDF panels in my shower which I never wanted.”

Helpful Report

Posted 2 months ago

Thanks for your feedback, we’re really pleased to hear you love the product overall. That said, we're sorry for the mix-up with the MDF panels. On the detail regarding the bottom profile, it's an optional extra that most typically do not order. We sent over an item list with the detail that you should "triple check with your fitter" before placing your order. The items were discounted, delivered within the timeframes mentioned and we provided free samples and plenty of advice leading up to the order - it's a shame a picking error from the manufacturer has spoiled what was a superb service. Rubberduck Bathrooms Team

Posted 2 months ago

“Ordered 4 shower tray formers, all 4 that were delivered were wrong.”

Helpful Report

Posted 2 months ago

Hi Laura, We're really sorry to hear that all four shower tray formers delivered were incorrect, that's clearly not acceptable and we understand how frustrating that must be. Your feedback has been shared with our suppliers, so we can look into what went wrong and make sure it’s addressed properly. While we know this doesn’t change your experience, we hope you might give us the chance in future to make things right. Rubberduck Bathrooms Team

Posted 2 months ago

“sent me a broken item, sent photographs back prompt to call me back a number of times and never receive a call. Terrible service.”

Helpful Report

Posted 2 months ago

Good Afternoon Josh, We're sorry to hear about the damage to your item. Your order was for a chrome shower enclosure, the picture displayed in this review does not match the product ordered from us - it looks to be white plastic? We've checked all inboxes today and we cannot find any email or reference to your problem. Nothing comes up under your name, order or email. We also have a telephone line for customers needing to speak to anyone and can't see a record containing your number? We think you have us confused with another supplier but by all means give us a call and we'd be more than happy to help if we can. Rubberduck Bathrooms Team

Posted 2 months ago

“I would not recommend rubberduckbathrooms nor will I use this company again.”

Helpful Report

Posted 2 months ago

Hi Jayson, We’re really sorry to hear you had a disappointing experience with us. That’s definitely not the level of service we aim to provide. We aim to provide a high standard of service and high quality low priced items, so it's disheartening to learn that we fell short in your case. We take all concerns seriously and will be looking in to the matter this side to see what we can learn and improve on moving forward. While we understand that an apology won’t undo any inconvenience you've experienced, we would very much appreciate the opportunity to put things right. If ever you needed anything in the future, give us a call and we'll do our best to show you the normal Rubberduck exerpience. Rubberduck Bathrooms Team

Posted 2 months ago

“I wouldn't recommend rubberduckbathrooms I've never dealt with a company that charges you an absolute fortune to send stuff back and consistently in there terms and conditions try to get out of paying you a refund”

Helpful Report

Posted 2 months ago

Hi Andrew, We're sorry to hear you've been unhappy with the service provided. Unfortunately we do not offer a return service for unwanted items, they're returned to us at your own cost. We can see you placed your order with us on the 21st and it was rejected at the point of delivery on the 25th, as you had changed your mind on the item ordered. As explained, when you reject an order without cancelling or informing us pior, the cost to transport the goods will be deducted from any refund applied. Had you cancelled your order prior to dispatch a full refund would have been applied as is typical for online sales. Rubberduck Bathrooms Team

Posted 2 months ago

“Will not use you again, the service as others point is shocking. I called up 5 days straight chasing my order to be told something else everytime. Kept being told parts were being delivered next day and never came. Asked to speak with a manager to complain but was told they will just tell me the same and refused to put me through. For the money we spent it was a joke, would have rather just gone down to a local bathroom merchants.”

Helpful Report

Posted 2 months ago

Good Morning Daniel, I’m really sorry to hear about your experience, it’s completely understandable that you’re frustrated. As a retailer that relies on 3rd parties to both distribute and provide info on deliveries, we are only as good as the businesses we connect to and we clearly fell short here. We can only apologise for the delay and poor communication. Your feedback has been noted and will be passed on to the relevant team. If there’s anything we can do to make things up to you, please let us know. Rubberduck Bathrooms Team

Posted 2 months ago

“Unfortunately my experience with Rubber Duck was not a good one. As described by the bathroom fitter : “ It’s been a journey “ - but for all the wrong reasons. The biggest issue was a lack of communication from the company- I was continually chasing items as they weren’t being dispatched/delivered as promised and I wasn’t updated. It was very frustrating and became quite stressful as I kept having to reschedule fitting. I was informed by one staff member that he wasn’t paid to listen to me “vent off” - where do you go from there ?”

Helpful Report

Posted 3 months ago

Good Morning Pam, Thanks for taking the time to share your experience. We’re really sorry to hear that things didn’t go to plan, and we completely understand how frustrating it must have been having to chase up deliveries and rearrange fitting dates. It’s certainly not the kind of service we aim to provide. Good communication is so important during a project like this, and it’s clear we didn’t keep you properly informed. Please accept our sincere apologies for the inconvenience and stress this caused. If ever you did need anything moving forward, please give us a call and we'll do our best to make things up to you. Rubberduck Bathrooms Team

Posted 3 months ago

“Item arrive smashed. It took me a week for a response to my emails, and that was only after reviewing on trust pilot. It then took a further week to confirm a return, which is still ongoing.”

Helpful Report

Posted 3 months ago

Good Morning Kate, Again, we're sorry for the initial issue with your delivery. We try our best to get items out to customers as quick and as cheap as possible, it's unfortunate that couriers can at times be a little heavy handed. As confirmed in the email sent to you at 9:36am yesterday morning, the manufacturer has stated that they do not require a return for the refund to be issued. We have since passed up your refund to be processed as soon as possible from our side. All of the above has been confirmed by email. Rubberduck Bathrooms Team

Posted 3 months ago

“DHL left my delivery on open driveway and was subsequently taken.”

Rubberduck Bathrooms Ltd 1 star review on 8th May 2025

Helpful Report

Posted 3 months ago

Good Morning Craig, We're sorry to hear about the issues with your delivery. Looking back we can see you placed your order with us late Friday morning and it was dispatched within a couple of hours for delivery on Monday. The delivery service was tracked with a notification containing your ETA going out on dispatch, another notification going out to you on the day of delivery all with tracking details to monitor the item in transit to you. The item was delivered without issue as planned and given there was no answer, it left in a safe place in front of the vehicle on the drive as shown in the image. We do our best to deliver items in good time and at very low prices - it's unfortunate to hear you find us to blame in this situation. Rubberduck Bathrooms Team

Posted 3 months ago

“Let me proceed to purchase large items, paid £35 for delivery, they sent smaller items which Included a tap I had chosen to suit the vanity unit basin. After me chasing DHL and rubberduck for over a week they finally sent an email stating they couldn't post large items. I asked for a refund plus £35 for delivery charge for the large item postage, from what I can decipher they only refunded approximately £15 of the delivery charge. Not good customer service.”

Helpful Report

Posted 4 months ago

Hi Jennifer, We’re truly sorry to hear that things didn’t meet your expectations. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Please know that your feedback is important to us, and we’re committed to improving the service provided by our team and the manufacturers we connect to. Rubberduck Bathrooms Team

Posted 3 months ago

“Slow and uncaring about resolving an order issue. Even when trying to explain that the parts sent did not fit the bath, were not interested initially on passing on message to Villeroy and Boch.”

Helpful Report

Posted 4 months ago

Hi Samina, We’re truly sorry to hear that things didn’t meet your expectations. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Please know that your feedback is important to us, and we’re committed to improving the service provided by our team and the manufacturers we connect to. Rubberduck Bathrooms Team

Posted 3 months ago

“Issues occurred from the outset: - website showed items in stock when they were not - decided to replace a product without consultation. The replacement bore no resemblance to that ordered - zero communication once part of the order was dispatched. I had to chase Rubberduck to obtain updates. Never again will I use this company”

Helpful Report

Posted 4 months ago

Hi Norman, We're sorry to hear you've been unhappy with the service provided. The panels advertised we're in stock at the time of the order. However, as you were replacing existing panels, you included a detail requesting ones from a specific panel batch. On speaking with the manufacturer, we understand that they had dispatched the panel accessories separately, while they located the requested batch in their warehouse. Unfortunately the panels remaining from that batch were deemed unfit for purpose and you were sent one from the next available run. A dispatch confirmation email containing tracking links was also provided on receipt from the manufacturer, so you could keep an eye on things your side. Unlike many other retailers we also operate a customer service line, open to you and all our valued customers should anyone need to clarify any details too. Rubberduck Bathrooms Team

Posted 4 months ago

“Goods a different colour, left with a returns bill more expensive than the items”

Helpful Report

Posted 4 months ago

Good Afternoon Martin, We're very sorry to hear the finish of the panels was not as expected. We fully appreciate it can be difficult to choose the right finish when ordering online. This is why we advise all customers that it's important to see a sample of your chosen panel before you commit to purchasing. This helps to negate any issues with colour mismatches due to the room lighting or colour settings on-screen giving a false impression of the finish. We offer free samples across most bathroom wall panels, with other manufacturers offering samples for those we do not hold in stock. We also operate a telephone line for all customers looking to clarify any details prior to placing their order too. Sorry again to hear you've been left unhappy with the product supplied. Rubberduck Bathrooms Team

Posted 4 months ago

“I was extremely disappointed with your returns policy. The only way I could return the item that was actually just an incorrect size order was to pay a £75 shipment fee which basically cost the same as what the panel cost in the first place I will be leaving a bad review on Google.”

Helpful Report

Posted 5 months ago

Good morning Juliana, To be honest, we're extremely disappointed to see your review. You placed your order on Thurs afternoon of the 20th, for items that carried a longer lead time than you needed. You emailed shortly after placing your order, asking if we could speed things up as you had a fitter booked in. We responded to your email within 10 minutes to say we would arrange to split the delivery at no further cost to you. This meant we covered 3 separate delivery fees from suppliers/couriers. In the evening after your order arrived, you emailed requesting to return the bath panels. We politely responded first thing in the morning, with the link to our returns information. We never offered a price for a return service. We're not sure what else you expected from us, most people would consider the above to be a great service. Rubberduck Bathrooms Team

Posted 5 months ago

“Really poor experience - used you for the first time and really, really poor communication with several delays to order. My customer was really upset she had no shower to use for weeks due to delay after delay.”

Helpful Report

Posted 5 months ago

Hi Keith, Thanks for your review - we can apologise for the delays and poor communication you experienced. In this instance, the delivery was handled by the manufacturer, and typically we wouldn’t need to get involved once the ETA is confirmed and products have been dispatched. We can see there was an issue with damage during delivery on part of your order, which did delay completion somewhat. A further delay was experienced as the courier reached out to book in the delivery of the outstanding items but they didn't receive a response. Nonetheless, we understand the inconvenience this caused both you and your customer, and we are reviewing our processes to help prevent such issues in the future. Rubberduck Bathrooms Team

Posted 4 months ago

“Terrible customer service, do not order from here as you can not return anything and the manager is extremely rude.”

Helpful Report

Posted 6 months ago

Good Afternoon Janine, We're sorry to hear you've been unhappy with the service provided. With returns, of course we can accept them. That's not a problem at all. That being said, customers do have a duty of care to return any unwanted item to us in a resalable condition. When you called to ask why the return of your glass screen had been rejected at the point of delivery, we kindly explained that the outer packaging was not only badly damaged but it was also covered in black tape. Given the item looked to have taken several knocks in transit and the packaging was now rendered useless, the integrity of the glass contained could not be guaranteed. Meaning we would not be able to sell or use the item for a fit with any confidence. This is why we ask all customers to take images of items/packaging prior to returning them, so if any issues like this arise you can file a claim with your chosen courier. We appreciate this may not have been the news you wanted to hear but we cannot accept items back in that condition unfortunately. Rubberduck Bathrooms Team

Posted 6 months ago

“I was happy with the pre sale but the after sale in return I am very disappointed in. There was no problem with the product but the colour was not as expected so I paid the return fee and arranged my own return. I have had to chase my refund twice. I understand refunds go through a process but to have no acknowledgment email from the company I feel is poor. I am left guessing when I will receive my money back.”

Helpful Report

Posted 6 months ago

Hi Sarah, Thanks for taking the time to leave a review. Apologies if you feel we're taking a little longer than expected to process your refund. As per your call today, your item has been received, checked and a refund request is with the accounts team to be processed as soon as possible. Ben went on to mention that it was marked as a priority refund and gave a timeframe for when it would be processed with email confirmation to follow. Which should remove any sense of confusion. We hope the above helps to explain the matter in full but if you need further clarification please don't hesitate to reach out. Rubberduck Bathrooms Team

Posted 6 months ago

“Please speak to the your manager and he will explain why I have not received any of my orders not a happy customer and if you had looked on my order status it will show you that I have not received it ???and if you hadn’t asked for a review I would not of sent one”

Helpful Report

Posted 6 months ago

Hi Sue, Thanks for taking the time to leave feedback. The review invitations go out automatically to all customers who've had a dispatch confirmation. Given items typically arrive within a day of dispatch, we look to ask customers about the service received. We can see your order was dispatched on the 4th however, it looks like the carrier had some difficulty completing the drop and replacements needed to be dispatched on the 6th. On speaking with the customer service team this afternoon, we understand that second delivery is still outstanding and rather than wait, we have dispatched another set of trims from our stock to avoid any further delays. We appreciate the frustration with delays and hope that customers can see we've done all we can from this side to ensure a smooth delivery process. Apologies again Sue. Rubberduck Bathrooms Team

Posted 6 months ago

“The guy I spoke with had very bad customer service.”

Helpful Report

Posted 7 months ago

Hi Nikki, Thank you for your feedback, and we’re very sorry to hear about your experience. It's difficult for us to see what went wrong with your order given it was delivered within the timescales stated using a tracked service, so you could keep an eye on things your side. Providing excellent customer service is a top priority for us, and we’re disappointed to learn that we didn’t meet those standards during your call. Please feel free to reach out to us directly with more details, so we can improve and provide you with the service that we expect to deliver. Thank you again for bringing this to our attention. Rubberduck Bathrooms Team

Posted 7 months ago

“Absolutely useless and don’t care about customers.”

Helpful Report

Posted 7 months ago

Hi Sarah, We’re very sorry to hear about your experience and that we didn’t meet your expectations. We always try our best to provide excellent customer service, and we can see we fell short in your case. Looking at the details we can see there was a picking error and you received the wrong coloured support arm on two separate deliveries. This is unacceptable and again we'd like to apologise for the inconvenience caused. Thank you for bringing this to our attention, and we hope to have the chance to improve your experience with us. Rubberduck Bathrooms Team

Posted 7 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,089 reviews