Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,112 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,112 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

Write Your review

Tell us how Rubberduck Bathrooms Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rubberduck Bathrooms Ltd 5 star review on 24th July 2025

391

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubberduck bathrooms refused to replace a cracked shower panel, which had been damaged by their drivers and we had to buy a new one. Poor customer service.”

Helpful Report

Posted 6 years ago

Sorry for any negative experience you have received, how ever i would like to add to this review. Your 7 ShowerWall panels were delivered to your property on the 8th February by Showerwall on their own vehicles designed to carry the boards flat and safely. Each board comes with a protective film which easy marks which makes identify damage on deliver very easy. This film should be removed and board inspected before installation. You contacted our selves on the 12th February to say that one of the 7 boards was damaged. On receiving images of the damage it was apparent that the board had been cut by your installer and installation attempted. As the board was passed to your 3rd party installer we and showerwall were unable to replace the board FOC but a replacement panel was offered at reduced rate/cost price.

Posted 6 years ago

“Awful! Just Awful! After ignoring all consumer rights and trading standards and refusing to replace damaged and missing pieces, they continued to accuse me of fraud and offering little to no service at all to fix my problems. Luckily a retail dispute authority has taken the case on and will be resolving for me. I would not recommend buying here as they have absolutely no empathy or aftercare once the money is in the bank!”

Helpful Report

Posted 6 years ago

Hi, Apologies that you feel the service was below what was expected however you didn't notify us of damaged items until several weeks after they were received and you have confirmed that you had tried to fit the items, you also confirmed in writing that the items that were not received were received, we will replace missing items and resolve damage issues where they occur but the detail you gave indicated that you had used the items which we cannot then replace due to delivery damage, i apologise that you feel this is unfair but we cannot replace items that have been used.

Posted 6 years ago

“Not happy with the service I received It held the job up I was doing. communication was poor.”

Helpful Report

Posted 6 years ago

“The delivery was never made and the 'customer service' did not believe me, saying that they would not refund or send another one. After many emails with the unprofessional staff, I had to send over 20 minutes of CCTV to prove it was not delivered and eventually got a refund. I would not use them again.”

Helpful Report

Posted 6 years ago

Hi Sir, We apologise for the issues encountered with this, however, as we detailed at the time, the courier had sent us a signed proof of delivery and detailed the item had been delivered to your address, due to this we had to look in to this further and investigate thoroughly due to the conflicting detail given. Once the CCTV footage was received, we sent this to the courier who then agreed that something was not right with this delivery and that it did appear there had been an issue on route and that we would be paid out under the courier insurance we have due to these issues, at this time we refunded you immediately as per your request. Due to some of the disputes we get, we must investigate before agreeing to replace or refund items as we have had cases of items being delivered and disputed, then several weeks later it coming to light that another member of the household signed for the items and we lose the money we paid on the initial item or incur costs to collect and return the original items as well as having to cover the extra costs to dispatch a replacement to the end user, as a small family run business we cannot absorb these costs to send replacements without investigating first however do apologise for the issues you encountered on this order..

Posted 6 years ago

“Waited in all day for nothing.No explanation. Great.NOT!!”

Helpful Report

Posted 6 years ago

“Waited over a week for a next day delivery item (Zamori shower tray), we were kept informed of the delay but it would have been helpful if the website had shown the correct delivery time. Collected the tray and noticed along the side of one corner of the box was damaged. We opened the corner in the car park and the tray seemed ok. Today my plumber has removed the plastic from the tray and it is indeed smashed on the corner which had been within the damaged packaging. The damage was only visible once the plastic cover was removed )smashed pieces stuck to the plastic cover). After already holding the installation by a week we do not have time to replace the tray. We have had to fit the tray with the waste next to the screen rather than the wall which would have been more aesthetically pleasing (and the waste hole had already been cut). Very disappointing. We had planned to purchase the rest of the full bathroom items for the second fix but will now look elsewhere.”

Helpful Report

Posted 6 years ago

We appologise for the wait on your tray. We contacted you and made you aware of this wait and that the tray would need manufacturing. We offered alternative trays and other options but you were happy to wait for the tray. This information was also repeated and a phone call placed to the manufacture while you were in store to clarify the progress the shower tray. As you were aware as you tried other online and local suppliers and were met with the same reply. Their in nothing more we can do to speed up the manufacture of the tray and have kept you informed at every step. We hope you update this review once you collect your tray which is due tomorrow.

Posted 6 years ago

“Can not review the product because despite agreeing a day it was not delivered. When trying to rearrange another slot, I was told that if I'm late or not available to accept delivery, I would be charged. I had 8 other deliveries from different companies on the same day without any problems, maybe you could learn from them.”

Helpful Report

Posted 6 years ago

Hi Sir, Please accept our apologies for this issue, we were not aware of this situation until today. Following your review, i have spoken to our distributor who deliver these baths on behalf of almost all retailers in the UK, the distributor identified early on the day of the delivery that a system issue had resulted in the order not leaving their depot, as the paperwork didn't go through to the transport team in time, they detail they called you first thing on the 5th to apologise and confirm this issue to you to ensure you didn't spend the day waiting for the item only to be told late on that the delivery wasn't occurring. The distributor advised that on this call you requested an afternoon drop for delivery tomorrow (Friday 7th June) which was agreed after the agent at the distributors spoke to transport and had confirmation for this, she advised that when she called to confirm the delivery was set for Friday afternoon, that you advised you may not be available for this slot, it was at this time that the agent at the distributor detailed that if the delivery was missed another charge would be applicable for the cost incurred in sending the item out, the distributor details at this time you asked that the delivery was not dispatched until you could be available. We apologise for the issue with this delivery, the item is ready for dispatch however the cost we incur for each delivery is £43.20, we cover this cost on the initial drop which is why you didn't see a delivery charge at the point of ordering, however we cannot cover extra charges where delivery fails which is why the distributor mentioned the potential for extra costs if the drop failed. As detailed above, the order is held ready for dispatch once confirmed that someone would be available at the address given when the order was placed, if you can please confirm availability we will update the distributor to get this delivery locked in, alternately, if you would like to cancel the order please advise and we will update the distributor and then will issue the refund to you.

Posted 6 years ago

“Date of delivery changed to week later had a plumber waiting to plumb in shower and put a panel behind.He was very displeased,and has now cancelled the job .I now have a panel coming next thurs and nobody to fix it”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review, please accept our apologies regarding the delay on your order, the items come from the manufacturer Grant Westfield, on their transport directly to our end users, we confirmed the date given and then we had contact from them to advise of the delay to the order. We apologise for the issue this delay has caused, If you would like to discuss this order in further detail please don't hesitate to contact us via replying to your email receipt or calling in and we will follow up..

Posted 6 years ago

“Excellent!”

Helpful Report

Posted 6 years ago

Hi, Thanks for your order and review, can i ask if there was anything further we could do to gain more stars on this review as the rating given doesn't seem to match the comment, if there are any queries please don't hesitate to contact us, we will assist wherever possible.

Posted 6 years ago

“My bath was damaged. I did not check it in time. It was delivered in film which according to instructions must be left on until after installation. The crack was slight but had to pay another person to repair it as rubber duck stuck to their T & C not even a offer of repair or help. Just a No. First and last order for me”

Helpful Report

Posted 6 years ago

“Have not received panels ordered 9 weeks ago. Have been told it may be another 3-4 weeks. Terrible service.”

Helpful Report

Posted 6 years ago

“Arrived damaged and was supposed to receive replacement a few days later. Took a day off work to be in for delivery and no delivery arrived. Rang to see where it was and was told they didn’t have it in stock and no delivery was ever sent! Would never use again.”

Helpful Report

Posted 6 years ago

“Shockingly bad customer service”

Helpful Report

Posted 6 years ago

Hi, Thanks for your review, i apologise if you feel the service was below what you expected, you ordered your products on the 27th February, we advised on the 28th February of your delivery date, on the delivery date you called to ask for an ETA detailing you had been promised one, however we do not promise to give an ETA in advance, we do advise if you call on the morning of the delivery we can get an ETA but the routes are not built until roughly 6am on the delivery date, as we don't open until 9am this is not something we can get until the day. I accept that this would be advantageous to know this detail in advance but we cannot get it until the day and do detail this in our term and conditions which you agreed to when the sale was processed. When you called i checked an ETA and confirmed the above detail to you, it was at this time you told me we would have to cancel the delivery and rearrange for another date, we are unable to do this without extra delivery charges being applied due to the costs incurred for that days delivery which i detailed to you at the time, i accept you were not happy with this but cannot tell the manufacturer to not charge us this charge if they have incurred it, however i did get confirmation from the manufacturer after speaking with them where they confirmed that they would redeliver on another date with no extra charge applied as a goodwill gesture. I recognise this didn't go as well as you feel it should of but we did detail at each point what the process was and what steps were required. I hope this has clarified the steps taken but if you would like to follow up to us to detail any further issues please don't hesitate to call us or email us and we will follow up to look in to this further.

Posted 6 years ago

“Ordered panels online, wasn’t instock despite what the website said, 3 weeks later the wrong ones delivered after 2 failed deliveries. 4 weeks later and 5 failed delivery dates later I get the correct ones and I’m still stuck with panels which are no use. Rubber duck seem good but they use too many other companies to fulfil the orders making them unreliable.”

Helpful Report

Posted 6 years ago

Hi, Thanks for your review, i wanted to spend a few moments to detail some of the issues. Due to your location, the only way we could get these items to you is by using the manufacturers distribution network, this was not a third party courier , these items came direct from the manufacturer via their distributor to you, when the incorrect items arrived we arranged for a collection and a swap to occur, however the items were not in your depot so had to be couriered in from the manufacturers warehouse. This is the reason for the initial delay with the swap, when the swap was due to occur it came to light that the distributor had used an articulated lorry to get the replacement panels to you but couldn't get to your address due to access issues in your location, I apologise for this, we did at this time liaise closely with you to try and organise some way of completing the delivery but due to the size of the vehicle this was unable to occur. Due to this i liaised with the distributor to organise the correct items to be re delivered on the 5th March and called you on the morning to confirm this swap was to occur on that date within the hour to put this issue to bed. At no time did you, or the manufacturer advise us that the collection had failed so we were unaware of this and thought the credit for the returned panels was just delayed in arriving with us, or we would of re organised this sooner as we paid in total over £1000 for all of the panels. We recognise you had the wrong boards delivered and paid for replacements to be sent to you until we could be credited for the incorrect panels due to the knock on effect it had. When we were made aware late last week that you still had the incorrect panels sent originally, we organised with the depot to collect the wrong panels and are following up to confirm collection details with them as we speak.

Posted 6 years ago

“Very rude customer service and unhelpful delivery”

Helpful Report

Posted 6 years ago

Hi, Please accept our apologies regarding your experience, can i ask for some further detail from you regarding this process and your comments about the contacts that have been made. I can see there was a small Robe Hook which was refunded as it was from our clearance section and we couldn't locate it when we went to package the items up, and i can see that you called chasing delivery of your Mermaid items also however i cannot see any details of any issues being logged about rude staff or issues you have experienced throughout this process, if you can confirm further regarding the rude customer service details that you mention above we will investigate this as good customer service is something we always strive to deliver.

Posted 6 years ago

“Asked for 10mm, 2m long, glass surface channel. Received 8mm 2.2m channel instead, holding job up for completion.”

Helpful Report

Posted 6 years ago

We are sorry about the picking issue from the warehouse. As soon as you informed us about the error (26th March) we dispatched the correct item immediately which you received and signed for at 11:04am on 27th March. This negative review has been left 5 hours after receiving the correct item so the job shouldn't be held up.

Posted 6 years ago

“Ordered a bath over a week ago and still received no communication. Found out this morning that orders only despatched once the distributed has called and arranged delivery... No call as of yet.”

Helpful Report

Posted 6 years ago

Hi, Apologies regarding the issues with this order, we cover a delivery charge of over £40 that we don't pass on to customers however this would be passed on where delivery fails, customers don't appreciate the extra charges that are incurred when deliveries fail, due to this the distributor calls to book delivery in before the items are dispatched, we did have this confirmed as being attempted previously but there was no answer. We apologise if you feel this process is not customer friendly, as per your request the order has been refunded in full today.

Posted 6 years ago

“Ordered shower panels, after ordering over £200 delivery price was extortionate at £35 for standard delivery with no option to upgrade to express. Delivery was between 2-5 days. I waited 7 and had to call up many times to find out where my items were. Was told I would get a email when item was dispatched but after getting the money I didn’t hear from the company unless I called them. Did ask about a partial refund after having to wait longer than expected for delivery to be told it’s in the terms of conditions.. no refunds! Would not use again, don’t waste your money.”

Helpful Report

Posted 6 years ago

Thank you for your order and thank you for taking the time to leave us a review. We take every review seriously and use all information given to help improve our service. I have looked into your order and can see you placed your order on Monday 24th February, which we processed through your system on Monday afternoon. We then emailed yourself yourself on the 1st March to inform you that the delivery would be made on Monday 4th March, 5 working days after you placed your order and within the timeline quoted. The price charged for delivery is the price we are charged by at carriers as the items are very large, heavy and fragile. There is no option of an express delivery option for this range of item. Our terms and condition state you can cancel the order for a full refund at any point up-till the items has been dispatched. From reviewing the telephone conversations you weren't wanting to cancel the order but were wanting money off which we were unable to offer as the product is already discounted, within the timeline quoted and as you are aware we are the best priced supplier of this range of product.

Posted 6 years ago

“Product faulty on delivery and was not refunded all of my purchase price lost 60 as was not told you had to pay to send back faulty goods and 60 was even more than the delivery price absolutely disgusted will never purchase from your company again and will advise all my friends and family not to purchase your goods the goods were purchased from another company called international decorative services I have since purchased goods from their showroom and I would highly recommend their products”

Helpful Report

Posted 6 years ago

Thank you for your order and thank you for taking the time to leave us a review. We take every review seriously and use all information given to help improve our service. I can see at a showerwall 2 side kit was purchased on 3rd February and received your items on the 6th February which were delivered direct from the manufacturer (IDS / Internal Decorative Service). You called in on Saturday the 9th February to report a fault with the boards (3 days after receiving the items, checking the items and signing for them in good condition which is outside our insurance period) saying they were warped. We offered to replaces the item for you but you told us that the item was no longer suitable for your project as they were to large to carry into the property and you wished for them to be returned. As you wanted to "return of items as no longer required" this would be subject to either yourself returning the items (UK Distant Selling Rules) or we offered to collect at a charge (the amount IDS charge us to collect and restock) which you accepted. The boards have since been collected by IDS and have been inspected and found to be none faulty once laid and stored flat. It confuses us to why you suggest people purchase from IDS direct at full retail cost, rather then through ourselves at a discount (trade) price when it is the exact same boards, coming from the exact same warehouse, delivered by the exact same people.

Posted 6 years ago

“Terrible experience. Received broken products and noticed them immediately. Was promised replacement items to be sent the next working day. I rang the next working day to confirm they’d be sent and it was confirmed. Waited at home all day the following day and when I called late afternoon to see what was going on I was told nothing had been sent because they don’t have any in stock! Would never use again.”

Helpful Report

Posted 6 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,112 reviews