Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,590 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,590 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The goods have yet to be delivered - so I’m not best pleased”

Helpful Report

Posted 6 months ago

Good Morning Robert, Thanks for your review, and we're really sorry to hear the goods haven’t arrived yet. Unfortunately, there has been a delay at the manufacturer’s end which has impacted dispatch ETAs. We completely understand how frustrating this is and want to reassure you that we’re actively chasing this and doing everything we can from our side to ensure your order is delivered as smoothly and quickly as possible. Thanks again for your patience and understanding, we’ll be in touch with updates as soon as we have them. Rubberduck Bathrooms Team

Posted 6 months ago

“Helpful and friendly on the phone pre-order , and package arrived on time and the product is very good quality,”

Helpful Report

Posted 6 months ago

“The items ordered were not delivered. Incorrect items arrived, causing the building contractors delays to complete the work. Costing my client in excess of £1,000 on delays to completion. The process to raise a concern was on-line, no contact number was provided and despite utilising the correct return’s procedure as provided, promptly I have not heard anything back in the past 24 hours.”

Helpful Report

Posted 6 months ago

Good Morning Adrian, We're very sorry to hear about the the issue with your order. We can see your order was placed and dispatched on the 3rd using a tracked service and was delivered within 3 business days thereafter. 10 days after the delivery was received, we were made aware of an issue. Unfortunately there was a picking error at the manufacturers end, which meant you received 10mm glass instead of 8mm. Which again we can only apologise for. We can see the team has been in touch with the manufacturer regarding an update and our team has passed that over to yourself this morning. Again, we're sorry for the picking error and hope you can see we have done all we can to help resolve the matter given the timescales involved. Rubberduck Bathrooms Team

Posted 6 months ago

“Item I received was exactly as described in the ad, it arrived in a very timely manner, I'm a very happy customer & will definitely buy from Rubberduck Bathrooms again.”

Helpful Report

Posted 6 months ago

“Product arruved ahead of time and well packaged”

Helpful Report

Posted 6 months ago

“Love the products that I received. Excellent quality and beautiful too. Not been fitted yet but very pleased with the service from Rubberduck Bathrooms. I’ve been recommending them to everyone I know.”

Helpful Report

Posted 6 months ago

“I’ve recently placed two separate orders with Rubberduck Bathrooms and I couldn’t be happier with the experience. Both orders arrived very quickly and were well packaged. The products themselves are great quality and exactly as described. It’s really refreshing to find a company that delivers on both speed and quality — highly recommend Rubberduck Bathrooms and will definitely order from them again!”

Helpful Report

Posted 6 months ago

“Everything ordered was all of a good quality, and delivered promptly and with no issues. Planning to renovate another bathroom, and will be sourcing it from Rubberduck”

Helpful Report

Posted 6 months ago

“I don't ever write”

Helpful Report

Posted 6 months ago

“3rd shower tray not a good 1 out of the 3, 2 of these are currently sat in my hallway awaiting collection, I emailed the same day the last 1 was delivered and again yesterday but still waiting for a response”

Helpful Report

Posted 6 months ago

Hi Tom, Thank you for your feedback and we’re really sorry to hear that you've experienced issues with your order. We’ve checked our system and can confirm your initial email was received and a member of the team has since followed up to arrange the collection of the trays with the manufacturer. We’re very sorry for the delay in getting back to you with an update. Thanks again for your patience while we communicate with the manufacturer regarding your collection/refund. Rubberduck Bathrooms Team

Posted 6 months ago

“Complaint submitted, I am still waiting for the reply and to return the items. Please let me know where this sits with your customer service team by Monday 21 as this has been going on since May.”

Helpful Report

Posted 6 months ago

Good Afternoon Nick, Thanks for taking the time to leave your review. We think there must have been a miscommunication along the way, the last correspondence we had with yourself was an email sent on the 23rd June - where we stated we do not offer a collection service for unwanted items. We are currently awaiting the return of your item, so we can process your refund. If you require any further details, by all means please don't hesitate to contact the customer service team. Rubberduck Bathrooms Team

Posted 6 months ago

“Great product brilliant service”

Helpful Report

Posted 6 months ago

“Great speedy service and amazing customer service on returns and refunds , hence we bought more products due to great service.”

Helpful Report

Posted 6 months ago

“We experienced some problems with the quality of the products initially, and a damaged item with one of the replacements. Working with Rubberduck, we submitted photos of the issues and now have both items in perfect condition. Thanks Rubberduck”

Helpful Report

Posted 6 months ago

“Sent the wrong stuff but quickly resolved.”

Helpful Report

Posted 6 months ago

“Great service as always.”

Helpful Report

Posted 6 months ago

“Ordered two toilet seats for specific manufacturers item to ensure fit. Communicated with online and confirmed the information required quickly, and very helpful. Good price and delivered rapidly. Highly recommend!”

Helpful Report

Posted 6 months ago

“Delivered as specified. Perfect”

Helpful Report

Posted 6 months ago

“I emailed yesterday to ask why you haven't refunded my payment despite my having returned the badly damaged item 12 days ago (now 13) and instead of sending me the refund you contact to ask for a review !!!”

Helpful Report

Posted 6 months ago

Good Morning Michael, Thank you for your feedback, and we're really sorry to hear you're still waiting on your refund. Just to clarify, our review invites are sent out automatically and aren't manually triggered by our team, so we do apologise for the unfortunate timing in your case. We’re currently looking into your return and will ensure your refund is processed as quickly as possible. If you’ve not already heard back directly from the team, someone will be in touch shortly with an update. Thank you for your patience, and please do let us know if there’s anything else we can help with in the meantime. Rubberduck Bathrooms Team

Posted 6 months ago

“Everything was great apart from the delivery. The website, price, communication, availability were fine. However, all of the boxes, on two separate deliveries, were seriously beaten up. Every one of the boxes were crumpled and broken in places. For the two niches, I was very surprised that they were not deformed, because the damage on the box was extensive. The wetroom former was broken, but I did not realise this initially on delivery, and I've decided to repair it rather than wait for any kind of replacement. I mentioned to the driver that the boxes were in poor shape, but he didn't seem to think it was an issue. All of the packages (not mine) were loose and haphazard in the van, so the driver struggled to get anything without stepping on them.”

Helpful Report

Posted 6 months ago

Good Afternoon Paddy, We’re really pleased to hear you were happy with the website, pricing, and communication but we’re genuinely sorry to learn about the condition your deliveries arrived in. The items you received were dispatched directly by the manufacturer using their own chosen courier, and unfortunately, we have no control over how their deliveries are handled. That said, the condition you’ve described is certainly not the level of care we’d expect, and we’ll be passing this feedback directly to the supplier to address with their courier partner. If you ever receive a damaged item, even after signing for it, we always encourage customers to let us know as soon as possible so we can help arrange a replacement or appropriate resolution. Thanks again for your comments, it really helps us to improve both our service and that of our suppliers. Rubberduck Bathrooms Team

Posted 6 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,590 reviews