Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,608 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,608 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 30th March 2025

Anonymous

Anonymous // 01/01/2019

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“First assistant I asked where to collect my click and collect order (ground floor) was so lovely and helpful, and said i could collect my order from her when i had finished. I went up to first floor to browse and remembered that there was an item I had forgotten to get off the shelf on ground floor. I went to get said item. Went to pay and asked if I could collect my click and collect order. She rudely told me that you can't collect said orders on ground floor and had to go to girst floor. I'm disabled and on crutches with a thumb and wrist support on. This was unfair! I did make a complaint to the lovely assistant on first floor. She couldn't have been more helpful. I have been coming to Roy's of Wroxham for over 20 years whilst on holiday, but am now a local and never received any horrible experiences before. This lady that gave poor customer service has made me think twice about asking any member of staff for help.”

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Posted 3 years ago

“Good company to deal with very pleased with my purchase of a Barbour jacket at a very good price”

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Posted 3 years ago

“Bought steamer for daughter. It had to be genuine stainless steel as some things so labelled are not. She Tested with a magnate which didn't budge or slide ,daughter pleased with my choice for her.”

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Posted 3 years ago

“These shoes are so nice, perfect for my husbands swollen feet, easy to get on and off. Fabulous price . As for Roys the shop was amazing the meat counter was amazing and the staff were so pleasant especially on the tills and in the café where they served up a delicious panini for us. 100% top store in wroxham will be back again soon”

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Posted 3 years ago

“The products were good and arrived on time.”

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Posted 3 years ago

“Excellent price”

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Posted 3 years ago

“recommended”

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Posted 3 years ago

“Five star service as usual.”

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Posted 3 years ago

“Very fast and efficient service”

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Posted 3 years ago

“Item purchased was average quality and did raise some worries, but knowing the roy’s guarantee is good am reassured”

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Posted 3 years ago

“Ordering from Roy’s was easy & parcel arrived quickly. Unfortunately the jacket had to be returned as colour not same as photo on website. Otherwise excellent.”

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Posted 3 years ago

“Brilliant service and a good price”

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Posted 3 years ago

“Great product and service.”

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Posted 3 years ago

“Great service as usual - brilliant store and staff are very helpful and friendly. Just wish the website was a bit better to order from as they sell so much more than is offered on line. Have been using their store in Dereham (and a few times at Wroxham) for 25 years. Has a lovely cafe as well - do some good value shopping and stop for a cup of tea and something to eat. Fabulous.”

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Posted 3 years ago

“I ordered two items and received one as I was told upon arrival they had no stock of the other item. Overall it was a decent shopping experience though I was a bit bummed.”

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Posted 3 years ago

“I was very happy with my order and collection of log roll garden edging, the staff were very welcoming & helpful and the order was ready as I had been informed......Thank You”

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Posted 3 years ago

“very good service, cannot be faulted”

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Posted 3 years ago

“Excellent Service!”

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Posted 3 years ago

“I ordered online to collect from North walsham, had an email to say order was ready, i stood at loading place 4 over half hour and after ringing 4 times for attention I had to go in the shop to get my soil, I thought it was going to be easier to order online but ended up wasting time. I was told no one is in warehouse anymore so why is there a bell to ring for attention? In the end it would have been quicker and easier just to go into shop. I was nit impressed at all.”

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Posted 3 years ago

“Quite a lot of clumps of compost that need to be broken down”

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Posted 3 years ago

Roys of Wroxham is rated 4.9 based on 5,608 reviews