Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 6,152 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 6,152 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only experience so far has to be poor for a two week delivery on a two day postage of £4.95”

Helpful Report

Posted 4 years ago

“Ordered online and got my son-in-law to pick it up and you gave him the wrong item so not pleased I then had to go back to the store and sort it out!”

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Posted 4 years ago

“Ordered 3 items all the same and all delivered incomplete, Difficult to establish to them the error nd still witing replacement parts to be despatched 5 days later”

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Posted 4 years ago

“Delivery was late and I had to chase it. No bread ordered available. Reimbusement for non-available items was shortchanged and bag of carrots picked was poor quality. All sorted but not good service overall”

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Posted 5 years ago

“I ordered an item because I thought it was in stock and would arrive in the next few days, turns out it wasn’t in stock, had to wait for it to arrive in the store before it was posted. Wouldn’t then amend the postal service to next day delivery to make up for the wait. I would of brought elsewhere if I knew the item wasn’t in stock.”

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Posted 5 years ago

“Delayed delivery time. Lack of communication”

Helpful Report

Posted 5 years ago

Good morning, Thank you for your posting your review. We are very sorry to hear of your disappointment regarding the time your order. As a gesture of goodwill and to apologise for the delay, we have refunded your postage costs. You will receive an automated email to confirm this refund shortly. Again please accept our sincere apologies. Kind regards, Roys Customer Service Team

Posted 5 years ago

“I went to pick up the items and it took ages to find my order kept asking what I had ordered despite the fact it was on their system, very apologetic but not click and collect more click and eventually collect. Not impressed I won’t use this service again”

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Posted 5 years ago

“Radio had been used and was stretched, not new.”

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Posted 5 years ago

“Speedy service but unfortunately the dye on the wreath began to run onto my white door when it rained which was really diffuct to clean off.”

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Posted 5 years ago

“Ordered a Lego set that was hard to find - great! For some reason Roys would not post out. I would have willingly paid the postage. Had to click and collect from nearest shop Beccles, which meant a difficult 1hr drive each way, to a town we did not know, for elderly grandparents who did not want to disappoint a child. Did not deliver to collection store in stated 5 days. Difficult to contact at the ordering stage as only by email and 2 day wait for a reply.”

Helpful Report

Posted 5 years ago

“Disappointed with the condition of the packaging when it arrived. The cutlery set was not held in place in the box and the box was ripped in four places. Had to reposition the items and tape down at the back as it is going to be a Xmas gift. It was if someone had had them out of box and carelessly put back in. Very surprised as I have shopped in store many times and expected better service on line. I didn't bother complaining as I didn't want hassle of returning and all items were there.”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your review. We are sorry to hear this. For all claims we require a photo/video of the damage/fault - could you please email us this and we will look to resolve this for you. We can receive photos in the following formats : .jpg , .png , .pdf We can receive Video in the following formats : .mov , .mp4, .wmv, .flv Kind regards, Roys Customer Service Team

Posted 5 years ago

“Great Items but very Poor on line purchase. The Items were showing available when I purchased, but took 2 days and me ringing for staff to let me to pick up from store. When I was in the store they were unaware of how to complete an On Line Order. I had to show them in the end. Perhaps better training might help.”

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Posted 5 years ago

“Descriptions need to be clearer but delivery was good”

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Posted 5 years ago

“The service and delivery was great but the quilt cover has a small fault in it , too much hassle to send back and I had washed and ironed it before I noticed .”

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Posted 6 years ago

“Work product”

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Posted 6 years ago

“I ordered a green cart as in your website, sadly when it came,quickly I admit, the cart was black. I can only have second thoughts if I use your product list in the future as I might not get what I wanted.”

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Posted 6 years ago

“I got a body lotion when I ordered a shower gel I am not very happy about this”

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Posted 6 years ago

“Service wasn't great. Wont be using again after I finally receive my last item.”

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Posted 6 years ago

“I ordered two kneeling stools, the second for my son, his arrived in a used condition. It was badly scratched and had soil and leaves inside the inner legs. As he opened it on his sofa, dirt and leaves fell on the seating. He rang you several times and sent photos but to no avail. Disappointing.”

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Posted 6 years ago

“Very efficient and excellent service both online and the delivery 10/10”

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Posted 6 years ago

Roys of Wroxham is rated 4.9 based on 6,152 reviews