Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.87

4.9 Rating 5,086 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,086 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Work product”

Helpful Report

Posted 3 years ago

“I ordered a green cart as in your website, sadly when it came,quickly I admit, the cart was black. I can only have second thoughts if I use your product list in the future as I might not get what I wanted.”

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Posted 3 years ago

“I got a body lotion when I ordered a shower gel I am not very happy about this”

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Posted 3 years ago

“Service wasn't great. Wont be using again after I finally receive my last item.”

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Posted 3 years ago

“I ordered two kneeling stools, the second for my son, his arrived in a used condition. It was badly scratched and had soil and leaves inside the inner legs. As he opened it on his sofa, dirt and leaves fell on the seating. He rang you several times and sent photos but to no avail. Disappointing.”

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Posted 3 years ago

“Very efficient and excellent service both online and the delivery 10/10”

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Posted 4 years ago

“Placed an order gave the correct delivery address however items delivered to wrong address. According to courier Roy’s Wroxham were to blame. To be fair they refunded me immediately and said I could re order goods tried twice to re order but the website kept saying goods were out of stock, even though Roys said otherwise. They were quick to respond to emails but after the problems I had I gave up and ordered elsewhere. I understand it’s a busy time and mistakes happen but I thought it could of been handled differently. For example there was no need to refund me as I still wanted the goods. If as they say the goods were still in stock they could of just re sent the goods out without the need for me to reorder.”

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Posted 4 years ago

“I can't give you a review because the carrier you chose DHL gave me a delivery date and time which I stayed in for then didn't turn up. On contacting them they said they were not allowed to deliver on our site so I would have to collect the parcel from their depot miles away. I am still waiting to try and get it delivered somewhere in Peterborough where I will have to collect it if I can find it. I do think that DHL should have told you that they were not allowed to deliver your parcel. David Booth.”

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Posted 4 years ago

“I Ordered 2 brown twig trees. One arrived and it was white, apparently the supplier had mis represented the photo colour. I struggled to get the website to accept an order for 2 trees. In the end it took my order but I think actually there may only have been one in stock. Roy’s blamed DHL for the missing second tree but DHL said they had only ever had one booked to transit. All in all, I wasted a day staying in for first delivery and a day waiting in for it to be re collected and I don’t have the 2 trees I’d spent hours searching the Internet to find.”

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Posted 4 years ago

“Placed order after 1pm on Wednesday so expected delivery on Friday . Checked online to track delivery and saw that it still said ' processing' ,it wasn't until I phoned that I was informed that I wouldn't receive delivery until Monday!”

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Posted 4 years ago

“I placed an order for next day delivery (Weds) and waited in but DHL couldn’t find my address. As I hadn’t received any update by Friday I spoke to Roys who advised that the delivery was rearranged for the Saturday. I waited in again but the DHL tracker told me that they hadn’t been able to locate my address from the information provided by the sender. I spoke to DHL who advised that all they could do was rearrange the delivery for a third time. I emailed Roys again but as I didn’t get any reply I had to arrange to pick my order up from DHL on the Tuesday, wasting another hour having to drive to the depot and back. If I had known that Roys use DHL I would have shopped elsewhere. We very rarely have issues with any other delivery company but DHL’s service is appalling.”

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Posted 4 years ago

“You’ve asked me to review a product I haven’t yet received.”

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Posted 5 years ago

Good Morning After looking at the tracking, we can see that the item was refused on the 3rd April at your property, and has been in a Hold Bay with DHL. As per our email we have rearranged this for you, and should be delivered today for you (11th). Our apologies. Kind regards Roys Customer Service Team.

Posted 5 years ago

“Roys staff themselves have tried their best to help with my non functioning pool, however they state that best way take over problems as soon as a pool is purchased. This has been awful and best way are telling me I have to wait 7-8 working days before they will even consider replacing my pool pump which hasn’t worked since I bought it last week. All of this leaves customers feeling let down and frustrated at the whole thing. Very disappointed but I have a 2 star because Roy’s staff have tried to help”

Helpful Report

Posted 5 years ago

Good Afternoon Thank you for your review - please accept our apologies for the level of service you have received from the Bestway aftercare team. Bestway deal with pool purchased from us, usually because it is the quickest and most convenient way for you to get replacements, however i can see that, especially during this good weather, 7 - 8 days is too long. We have since arranged with you to swap the pool pump for you from our own stock, your custom is valued and we are incredibly sorry for the experience you have had. Please accept our sincere apologies. Kind Regards Roys Website Team

Posted 5 years ago

“The price and product were good but had terrible experience with UK Mail courier company. I took the day off work to take delivery...didn't arrive (even after a couple of texts saying a time, then another saying running a little late and would be with me very shortly)! Husband arranged to work at home next day to take delivery (after contacting Roys by email and telephone). Delivery didn't arrive! Third day, the item finally arrived. UK Mail let Roys down massively but customer service and communication from Roys was not good. A real shame, hopefully it was a one off.”

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Posted 6 years ago

Good Afternoon We are very sorry that your order online ordering experience was not perfect. We tried our very best to rectify the situation. Unfortunately due to the back log caused by the heavy snowfall, coupled with an internal telephone routing error, we can on this occasion only apologise for the delay in the delivery of your item. We try to offer an excellent service, as seen by several of our 5 star reviews, however we regret on this occasion you have not felt you have had good service. Our apologies, but we are glad you have your parcel. Regards Roys Customer Service Team

Posted 6 years ago

“Ordered a kettle on site, showing available, only to be told few days later that it isn't in stock, and refunded me. It would have been helpful for it to just show out of stock on line, save me waiting around, as could have ordered it from elsewhere, like I ended up doing.”

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Posted 6 years ago

Many thanks for your review. We are extremely sorry that we were not able to fulfil your order on this occasion. Again please accept our sincerest apologies for all the inconvenience caused in this matter. Kind Regards, Roys Website Team

Posted 6 years ago

“Item was advertised incorrectly so smaller size sent. It was supposed to be a'black friday' deal, cs at Roys didnt seem very bothered that l could buy the larger correct size from Hughes at the same price ,not on a deal, so have returned item and bought from Hughes.”

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Posted 6 years ago

Thank you for your feedback. We take our customers comments and feedback very seriously and rest assured this issue will be addressed for future advertising when using rrps and we will try to avoid using these when the item is available at a lower price from other retailers. Kind Regards, Roys Website Team

Posted 6 years ago

“Appears to be a delay in dispatching . Not impressed”

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Posted 6 years ago

Good Afternoon, we are extremely sorry to hear that you did not receive your item on time. Unfortunately we were experiencing problems with our courier which we have now resolved. Also we have contacted you via email concerning the above. Kind Regards, Roys Website Team

Posted 6 years ago

“Paid £4.99 for next day delivery & it was a day late in arriving!”

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Posted 7 years ago

Good Morning Our apologies this was delivered one day late, unfortunately our carrier experienced a logistical error on the usual day of collection - we will contact you via email to discuss this issue further. If you had contacted us prior to leaving a negative review we would of course has looked into this for you sooner, our apologies for this. Kind Regards Roys Website Team

Posted 7 years ago

Roys of Wroxham is rated 4.9 based on 5,086 reviews