Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,598 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 30th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price and product were good but had terrible experience with UK Mail courier company. I took the day off work to take delivery...didn't arrive (even after a couple of texts saying a time, then another saying running a little late and would be with me very shortly)! Husband arranged to work at home next day to take delivery (after contacting Roys by email and telephone). Delivery didn't arrive! Third day, the item finally arrived. UK Mail let Roys down massively but customer service and communication from Roys was not good. A real shame, hopefully it was a one off.”

Helpful Report

Posted 7 years ago

Good Afternoon We are very sorry that your order online ordering experience was not perfect. We tried our very best to rectify the situation. Unfortunately due to the back log caused by the heavy snowfall, coupled with an internal telephone routing error, we can on this occasion only apologise for the delay in the delivery of your item. We try to offer an excellent service, as seen by several of our 5 star reviews, however we regret on this occasion you have not felt you have had good service. Our apologies, but we are glad you have your parcel. Regards Roys Customer Service Team

Posted 7 years ago

“Ordered a kettle on site, showing available, only to be told few days later that it isn't in stock, and refunded me. It would have been helpful for it to just show out of stock on line, save me waiting around, as could have ordered it from elsewhere, like I ended up doing.”

Helpful Report

Posted 7 years ago

Many thanks for your review. We are extremely sorry that we were not able to fulfil your order on this occasion. Again please accept our sincerest apologies for all the inconvenience caused in this matter. Kind Regards, Roys Website Team

Posted 7 years ago

“Item was advertised incorrectly so smaller size sent. It was supposed to be a'black friday' deal, cs at Roys didnt seem very bothered that l could buy the larger correct size from Hughes at the same price ,not on a deal, so have returned item and bought from Hughes.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We take our customers comments and feedback very seriously and rest assured this issue will be addressed for future advertising when using rrps and we will try to avoid using these when the item is available at a lower price from other retailers. Kind Regards, Roys Website Team

Posted 7 years ago

“Appears to be a delay in dispatching . Not impressed”

Helpful Report

Posted 7 years ago

Good Afternoon, we are extremely sorry to hear that you did not receive your item on time. Unfortunately we were experiencing problems with our courier which we have now resolved. Also we have contacted you via email concerning the above. Kind Regards, Roys Website Team

Posted 7 years ago

“Paid £4.99 for next day delivery & it was a day late in arriving!”

Helpful Report

Posted 8 years ago

Good Morning Our apologies this was delivered one day late, unfortunately our carrier experienced a logistical error on the usual day of collection - we will contact you via email to discuss this issue further. If you had contacted us prior to leaving a negative review we would of course has looked into this for you sooner, our apologies for this. Kind Regards Roys Website Team

Posted 8 years ago

Roys of Wroxham is rated 4.9 based on 5,598 reviews