Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly delivery workers. Arranging of delivery was not so good but overall good, thank you”

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Posted 10 years ago

“Overall good service, there was an initial problem as an item was not delivered along with the order, however this was rectified and delivered later, staff were helpful and accommodating, I would recommend the company.”

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Posted 9 years ago

Thank you for leaving a review and we were pleased that we were able to help you to resolve your delivery issue. Best Wishes, RTG.

Posted 4 years ago

“All good except for the mattress delivery. We had less than 24hrs notice for it! The company who did it on RTG's behalf left a message for me at 10am the day before and didn't think to tell me it was a mattress that was being delivered. I picked up a muffled message up at 7pm in the evening after a very busy day. When I returned the call, I just got a normal BT voicemail with no indication I was calling a business, so I didn't leave a message as I couldn't be sure I just wasn't calling someone's house!. Without giving them the go-ahead, they delivered anyway between 7.30-8.30am, exactly when we're out of the house going to work and doing a (long) school run. Fortunately my neighbour was in and took it on our behalf. More notice and using a more professional delivery company would be good!”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are delighted to hear your comments about your new Loft Mezzanine Bed and the home assembly service that you received. We are sorry to hear that this did not extend to the delivery of your mattress. Apologies for the inconvenience you experienced with the delivery of this item and please be assured that we have passed on your comments to the carrier service.

Posted 4 years ago

“Delivery was on time.”

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Posted 9 years ago

Thank you for taking the time to leave a review for RTG and your new Stompa UNO 7 High Sleeper, Clip on Shelf and Mattress. We really appreciate hearing about your experience and the assembly comments which we have passed on to Stompa. Thanks again.

Posted 4 years ago

“The service was problem-free and the team were easy to contact by email which resulted in a prompt friendly reply. Furniture delivered on time.”

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Posted 8 years ago

Thank you for taking the time to leave a review for RTG. Your comments are very much appreciated. Best Wishes, RTG.

Posted 4 years ago

“Good telephone service”

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Posted 10 years ago

Thank you for taking the time to leave a review for RTG. We are really pleased to hear that you rate your Stompa Rondo Classic Cabin Bed so highly. We hope to hear from you again in the future.

Posted 4 years ago

“No complaints!”

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Posted 10 years ago

“Easy to use website, all information needed in one place. Really quick delivery.”

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Posted 5 years ago

Thank you for taking time to review our service, your feedback is important to us so we can continually strive to improve. Best wishes Anne

Posted 4 years ago

“Good quality product. Limited flexibility on delivery days.”

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Posted 7 years ago

Thank you for leaving us a review. Stompa's delivery team plan their delivery routes directly with our customers and we will pass on your comments. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“the customer service there was very good and the goods arrived. They were damaged but replacements were sent out immediately. The only problem I have had is that the delivery company KEEP calling to try and deliver extra parts! I have tried again and again to tell them I have everything I need but they are still calling me. Finally I have had to get RTG involved and comfirm I have everything as it is boarderline harrassment.... Although I could have just kept everything and had spares I dont think that is right!”

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Posted 10 years ago

“Nice product”

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Posted 9 years ago

Thank you for leaving a review for RTG and your new Tam Tam 3 White / Grey Bunk Bed. Please do come back and visit us again in the future.

Posted 4 years ago

“The wait time was long and the delivery slots limited with little flexibility.”

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Posted 9 years ago

Thank you for your comments. As detailed on our website delivery is estimated at 14-28 days. The manufacturer's delivery team do try their best to be as flexible as possible so we do hope your goods arrived on the agreed date. Best Wishes

Posted 4 years ago

“Easy to understand website. Extremely quick delivery. Everything was packaged really well. Communication was given as to when the bed was being delivered via a voicemail message. The slight disappointment was when I returned the call, the gentleman I spoke to seemed less than interested in customer service experience. However, the bed did arrive earlier than the projected 2 to 4 weeks. It actually arrived within a week of placing the order which was fantastic.”

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Posted 6 years ago

Thank you for taking the time to leave a review for RTG. We are really pleased to hear that you found our website easy to navigate. Sorry to hear you didn't have the greatest experience with the delivery team and we will certainly pass on your comments as we expect a better level of service than this. So pleased that you did receive your furniture delivery before the delivery estimate which is wonderful news. Best Wishes, Clare

Posted 4 years ago

“Very pleased! There was a delay in our product arriving, and the mattress wasn't with the delivery but Room to Grow sorted out the issues quickly and politely.”

Helpful Report

Posted 9 years ago

Thank you for your review. We are happy to hear that you are satisfied with the service that you have received from RTG. We always aim to make the ordering and delivery process as smooth and hassle-free as possible for our customers. Thanks again.

Posted 4 years ago

“I had to call to get a delivery date. Other than that was fine.”

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Posted 8 years ago

Thank you for taking the time to advise us of your recent experience with RTG. We appreciate you taking the time to leave a review. Best WIshes, RTG.

Posted 4 years ago

“i phoned a few times to query my beds delivery date and this was dealt with efficiently. I then had a problem with the bed drawer and again this part was reordered and dealt with howver i did have to phone to check on progress”

Helpful Report

Posted 10 years ago

Thank you for taking the time to comment. We?re sorry you had a negative product experience with Room to Grow. We appreciate your feedback as this helps us to review our product offering. We will pass on your feedback to the manufacturer.

Posted 4 years ago

“The bunk bed is really amazing and my daughter is thrilled with it. It did take a very long time to put up. It would have really helped if there was a summary set of instructions. We made 2 single beds and then realised we had to take one apart to attach the other one to it... But the finished version is excellent Also only spoilt by one section being delivered wrongly - but you corrected it immediately”

Helpful Report

Posted 8 years ago

Thank you for sharing your review. Your comments are valuable to us and are much appreciated. We will certainly pass on your assembly comments to the manufacturer and we are pleased we could resolve your issue with urgency. We are very happy to hear that your daughter is thrilled with her new Solitaire White Bunk Bed. Best Wishes, RTG.

Posted 4 years ago

“Our order was dispatched quickly and delivery arrangements were convenient.”

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Posted 9 years ago

“Customer help line was helpful & delivery men very very nice took it straight up stairs”

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Posted 9 years ago

Thank you for taking the time to advise us of your recent experience with RTG and your new Barcelona Hideaway Bed. Please do contact customer services if you wish to discuss any queries you may have on 0333 006 3096. Kind Regards, RTG.

Posted 4 years ago

“Very quick delivery with no hiccups. Really great and strong product. Mattresses feel quite soft but for kids they seem to love them. Would definitely recommend and a really good price.”

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Posted 7 years ago

Thank you for reviewing our services and your new Solitaire White Bunkbed. Thanks also for recommending us. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews