Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered our bed on 10th Feb and are yet to receive it or have any confirmation when it will be delivered even though it should have been delivered between 14-28 days and we have chased the support team on it. So not sure why I have had a text asking me to review the bed?”

Helpful Report

Posted 6 years ago

Thank you for leaving your response. We are sorry to hear that you are yet to receive your bed but I can see Jennah is dealing with this over email with you and because you added on assembly at a later date it has lengthened your delivery timescale. All of our Feefo reviews are sent out automatically so I do apologise that this has come before the item. Best Wishes Clare.

Posted 4 years ago

“We are very pleased with our bunk bed purchased for our son. He loves it! The bed is very sturdy and looks great in his room. The only reason I gave 4 stars is it would have been nice to have a little more information regarding delivery when we purchased the bed. Instead we had to wait for a phone call A week later to say they would be delivering the next day - luckily I was in. Having said that the delivery man was very good and very friendly.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review of our services. The details of our express delivery service is detailed on the delivery tab on our website and can also be found on your order confirmation email. However, we are always looking at ways in which to improve our services so we value your comments. Best Wishes, RTG.

Posted 4 years ago

“The service from Room to Grow was very good, they dealt with an issue arising from the payment quickly & efficiently. They also kept me informed with delivery dates/times. The courier company they use though could be much better, late delivery & bad attitude.”

Helpful Report

Posted 7 years ago

Thank you for your lovely review. It's nice to hear you've had a great experience with our the Room to Grow customer service team and that they helped you efficiently. We are always looking at new ways to improve our delivery services, so we appreciate your feedback. Best Wishes RTG

Posted 4 years ago

“All done online. when called with regards to midsleeper great customer service, but felt communication between denmark and uk could have been better. Also to have informed me of delay...”

Helpful Report

Posted 10 years ago

“Item was priced well, delivered quickly”

Helpful Report

Posted 8 years ago

Thank you for rating our services and for leaving your comments. Best Wishes, RTG.

Posted 4 years ago

“Love this bed. Sturdy. Only thing that was painful is that during set up a small knock chipped off the first paint too easily leaving an ugly mark. For the rest very happy. Please note: Beds stacked closely together so adult cannot sit up on bottom bed to read to child!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a brilliant review we really appreciate this. Our Jubilee Bunk Bed in Midnight blue is a beautiful bold bed and we are pleased you love this too. If you have any issues with regards to a chip please contact our support team at support@roomtogrow.co.uk as we have touch up paint that would work very well to cover your chip. This is a low bunk bed making it easy to reach for tucking in at night - Best Wishes Lindsey

Posted 4 years ago

“Very good when things weren't delivered”

Helpful Report

Posted 9 years ago

Thank you for taking the time to advise us of your recent experience with RTG. We are really pleased to hear that you found our services so helpful and we do hope to hear from you again in the future.Best Wishes, RTG.

Posted 4 years ago

“The quality of the furniture is excellent, though it was quite hard to put together at points. The instructions could have been clearer about which pieces were which and seemed to skip some steps. One of the screws provided failed to screw in. Needless to say this could have gone badly wrong and caused significant delay. The delivery drivers found it hard to get to the house, which was a little frustrating.”

Helpful Report

Posted 6 years ago

It's lovely to hear how happy you are with the quality of the Jubilee Room Set E. Sorry to hear you had issues with the assembly instructions, we really appreciate your feedback and will take these comments on board and if you do need any further fixings please email our support team on support@roomtogrow.co.uk. Best Wishes Jennah

Posted 4 years ago

“The bed arrived within the agreed time. On delivery the driver advised that the cabinet was out of stock but this would be delivered as soon as it was available. I didn't hear anything for a few weeks so I phoned and chased and the cabinet was delivered the next day.”

Helpful Report

Posted 10 years ago

“The delivery experience was great! Instructions on assembly was not that clear as "box 2" had all the instructions on the tent bed and we were advised to start with "box 1" - thus having to redo the assembly. Overall great quality, good service and we are quite satisfied!”

Helpful Report

Posted 7 years ago

Thank you for leaving a review for RTG and for your new Solitaire White Midsleeper with Navy & Red Tent. Sorry to hear there was some confusion with the assembly but so pleased to hear that you are really happy with your new furniture. Best Wishes, RTG.

Posted 4 years ago

“Very good product and value for money, I think the delivery costs were pricey but overall very happy with the quality and finish on the bed.”

Helpful Report

Posted 6 years ago

Thank you for your highly star rated review regarding your Solitaire White Midsleeper. It's great to hear you are happy with the product and your daughter loves her new bed. We appreciate you taking the time to leave your review, Best Wishes Room To Grow.

Posted 4 years ago

“Initial contact about my order was excellent. There were issues with the first delivery and a box was missing. This was quickly resolved. However, on opening the packages, having arranged for someone to come and assemble the bed,the parts received were for two different items (one box white the other whitewashed )so we were unable to complete the job. Although the box was replaced quickly I was a little disappointed in the response I received. Although I agree the company satisfied their terms and conditions, which I was referred to, sometimes a little gesture ie perhaps a small gift voucher might be the appropriate response. Especially to compensate for all our time spent chasing up the replacement and having to be at home for deliveries. However I have to say the final product is good and my granddaughter loves it”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We really appreciate hearing about your experience and we are sorry that you experienced issues with the delivery of your furniture. We are always looking at ways in which we can improve our services so thank you for your comments. Best Wishes, RTG

Posted 4 years ago

“Extremely pleasant people, delivery as stated only blip, safety rail missed out on order but rectified the next day.”

Helpful Report

Posted 10 years ago

“I thought it was fine. There was a mark in the paint work but otherwise fine. The delivery was very prompt and the product is nice. Its expensive for what it is though is my feedback.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are sorry to hear that you have a mark in the paint and a member of our customer services team will be contacting you directly to discuss this further. We're really proud of our new Jubilee range and it is proving very popular but we do appreciate your feedback. Best Wishes, RTG.

Posted 4 years ago

“The bunk ed that we bought had broken parts and I had to organise a replacement to be delivered. I must say that the people I spoke to regarding the delivery were. to that helpful and although they told me I would be contacted with an am or pm slot I wasn't either time. When I called up and questioned this the boy on the phone asked me to call another number rather than take ownership of the problem and find out for me.”

Helpful Report

Posted 10 years ago

“My only complaint about room to grow is that we were supposed to get a call telling us when the delivery driver was half an hour away, we didn't! Apart from that quick and effeicient service.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG. We are sorry to hear that you did not receive a pre-call from the delivery team. This is part of the service that Stompa's delivery team offer and to hear that you didn't receive this, then we will be sure to notify Stompa. Thank you for bringing this to our attention. Kind Regards, RTG.

Posted 4 years ago

“The quality of the beds is brilliant I am really impressed compared to some others that we look at even higher priced beds. The communication via email and on the phone was really good too. The only issue I had was with the delivery company but wouldn't stop me from buying from room to grow again.”

Helpful Report

Posted 8 years ago

Thank you so much for taking the time to leave a review for RTG. We appreciate hearing about the good service you have received - it's a shame to hear that this level of service this wasn't extended to the delivery of your furniture. If you would like to discuss this with our customer services team then please contact support@roomtogrow.co.uk or call 0333 006 3096. Best Wishes, RTG.

Posted 4 years ago

“Good communication and delivered when promised.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review our services. Best Wishes, RTG.

Posted 4 years ago

“Good communication from Room to grow themselves. Answered my queries quickly. Not so impressed by the delivery. Dirty footprints over every box (I had 3 large boxes), showing that people had been walking all over them!!! Plus no pre- delivery phone call even though I requested one and it was clearly stated on my paperwork.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to submit your review. We are sorry that you did not receive a pre-call to book in your delivery - we expect this to happen for all of our orders so please accept our apologies for any inconvenience caused. We also expect better care to be taken with our furniture during transit so thank you for bringing this to our attention. We are pleased to hear that you were happy with RTG's customer services. Best Wishes, RTG.

Posted 4 years ago

“This is a great value mid sleeper bunker, great for my 4 year old. It's a bit wobbly when he moves around on it but generally sturdy and looks in excellent condition. It was delivered on time, it did have a few of the white stoppers missing but I haven't contacted yet to get some additional ones. It does take around 5 hours to build and does require 2 of you. My 4 year old son loves it though!”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services and your new Solitaire White Midsleeper. We hope your son continues to enjoy his new midsleeper! One of our customer service members will get in touch with you to discuss what's missing with a view to resolving this for you. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews