Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When there was a problem with an incorrect part they resolved it”

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Posted 5 years ago

“Good efficient service. Order arrived within allotted delivery time, with helpful drivers.”

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Posted 7 years ago

Thank you for taking the time to advise us of your recent experience with RTG. We value your review and hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Fab product - exactly what we were after for our little one. And I see this lasting a good number of years. The delivery took a while and luckily I was in when it was delivered as it wasn't prearranged.”

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Posted 9 years ago

Thank you for leaving a review and for telling us about your experience. It is disappointing for us to hear that you did not receive a pre-call from the delivery team as this is expected for the convenience of our customers. Apologies for any inconvenience caused but we are delighted to hear that you have rated your new Solitaire White Single Bed so highly. Best Wishes, RTG.

Posted 4 years ago

“I contacted Room to Grow as there was one panel that had a wee crack in it. They were quick to respond and offered to send a replacement. Although it took quite a while for it to arrive, had to contact them several times, it eventually arrived. Overall happy with there service, we could still use the bed, this was just to get an additional panel in case it is getting worse.”

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Posted 9 years ago

Thank you for providing a review. We are pleased that you found our customer services team helpful. It is unfortunate that the original part sent by Stompa didn't reach you, however, we are pleased to hear that the second replacement part reached you within good time. Please be assured that all children's beds are tested according to the latest British and European Standard Safety Regulations. Our range of children's mattresses are quality assured and tested by experts to ensure they offer the correct support for growing children. We love your idea of having two underbed drawers as an option on the Multibunk and we will certainly pass on your feedback to Stompa. Thanks again.

Posted 4 years ago

“Bed delivered before original date given”

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Posted 9 years ago

“Everything arrived on time and complete so no problems”

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Posted 10 years ago

“The mid”

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Posted 9 years ago

“Item arrived promtly”

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Posted 10 years ago

“Service from the company was good, but the delivery option wasn't very flexible. I called to say that I would be at home all day for the delivery except I would need to pop out at 8.45am and 3pm for the school run. I was told there was nothing that could be done if the delivery driver turned up when I wasn't in and I would need to arrange for someone to be in while I was out, even for 10 minutes.”

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Posted 10 years ago

Thank you for taking the time to comment. To enable us to despatch products quickly on an express delivery we use a third party doorstep courier service. A calling card would be left with a telephone number to re-arrange delivery if you were not at the property. We appreciate your comments and we are currently researching additional delivery services.

Posted 4 years ago

“Good but I had ordered a trundle at same time and this didn't appear on my order, so I had to order this separately after the bunks were installed.”

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Posted 10 years ago

“Quick deliver of bed. Ordered two sheets, one arrived the other one didn't but the sent it out as soon as I contacted them. Was promised a free alarm clock that never arrived”

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Posted 9 years ago

Thank you for leaving a review for RTG and sharing your experience. We are pleased that we were able to resolve things to your satisfaction and we are delighted to hear that you are happy with your new Solitaire White Bunk Bed. I'm afraid we cannot find any notes on your order referring to the alarm clock but do please contact customer services if you wish to discuss on 0333 006 3096 and they'd be more than happy to help. Best Wishes, RTG.

Posted 4 years ago

“Bed is in good condition though marks on steps. Also a couple of issues with delivery which I thought was quite bad considering the expensive delivery charge.”

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Posted 8 years ago

Thank you for leaving a review. Sorry for any inconvenience that was caused via the delivery team. Your furniture should arrive in perfect condition so if you wish to discuss this further then please send photos of any issues on an email to support@roomtogrow.co.uk and our customer services team will be happy to help resolve this for you. Best Wishes, RTG.

Posted 4 years ago

“Reliable service, good communication”

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Posted 10 years ago

“Took quite a while to dispatch and communication not great.”

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Posted 9 years ago

Thank you for leaving a review for RTG and for your patience over the Christmas holiday period. We will pass on your comments to the delivery team. Many thanks, RTG.

Posted 4 years ago

“Good”

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Posted 9 years ago

Thank you for taking the time to leave a review for RTG. We appreciate your comments and pleased to hear that you had a good service. Best Wishes, RTG.

Posted 4 years ago

“Lovely bed but took three of us several hours to build and - within hours - a minor bang on a corner had left a permanent mark on the wood with the likelihood of further splitting. At this cost I would have expected better quality to give 5 stars. Arrived promptly and with all parts required.”

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Posted 8 years ago

Thank you for leaving a review. We are sorry to hear that your furniture has taken a knock but please be assured that the furniture is extremely stable. We do hope you continue to enjoy your furniture. Best Wishes, RTG.

Posted 4 years ago

“Bed arrived quickly, all parts present and correct and fairly easy to assemble (took two of us). Feels quite sturdy in situ too. Only gave four stars because the material (to make the den underneath) attaches via a Velcro strip which is supposed to stick to the underside of the bed however, it did not stay attached to the bed at all and kept falling down. In the end I stapled gunned the Velcro strip to the wooden baton and now the strip, and more importantly the material, stays in place.”

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Posted 8 years ago

Thank you for taking the time to leave a review for RTG. It is very unusual to learn that the tent velcro would not stick to the frame - we would be happy to help resolve this for you, so please do contact customer services on support@roomtogrow.co.uk or call 0333 006 3096 and we would be more than happy to discuss this with you. Best Wishes, RTG

Posted 4 years ago

“Very quick delivery”

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Posted 9 years ago

Thank you for taking the time to leave a review. Whilst it has taken you some time to assemble, we are delighted to hear that you are happy with your new Solitaire White Midsleeper with Pull Out Desk and Chest. Thanks again.

Posted 4 years ago

“Lots of follow up calls due to a delay in beds. Very helpful personnel”

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Posted 10 years ago

Thank you so much for leaving a valuable review. It's great to hear your positive comments about the Thuka Trendy 29 High Sleeper and the home assembly service. We hope you will return and order from us again in the future.

Posted 4 years ago

“Quick delivery although not pre arranged. The guy turned up all of a sudden and it was pure conincidence that I was in. Bed is fantastic for what we need but has taken a while to put together. Every part comes with their own instructions and there is nothing that pulls them all together as one product.”

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Posted 8 years ago

Thank you for taking the time to leave a review. We are very sorry to hear that you did not receive a pre-call - we expect this to happen for all of our orders so please accept our apologies. Your comments about your Solitaire L-Shaped Bunk Bed are valuable to us and we appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews