Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good lovely people help you with everything”

Helpful Report

Posted 10 years ago

Thank you very much for taking the time to leave a review for RTG. It?s always encouraging when customers acknowledge the good work of our team. We're delighted to hear that your children love their new High Tek Bunk Bed. We hope to hear from you again in the future.

Posted 4 years ago

“Good price and good quality. Communication could be better. I didn't here anything from yourselves for 2 weeks. Only had a phone call by the delivering company 2 weeks after ordering to arrange delivery 2 days after.”

Helpful Report

Posted 10 years ago

Thank for you for leaving a review. Estimated delivery on the Kurt High Sleeper is 14-28 days so we are pleased to hear that you received your bed within good time. Delivery for this product is arranged directly with the manufacturer's own delivery team so we will pass on your comments. Thanks again.

Posted 4 years ago

“Really happy with our sons new mid sleeper. It was a fantastic price in comparison with lots of other similar products on the market and good quality. We are really happy with it now it?s built. My only reason for the 4 star and not 5 star is because of how long it took to build (lots of parts) and the fact that delivery was meant to be between 14:00-16:00 and didn?t end up coming until 18:00 which then meant the bed wasn?t ready to be slept in until the following day.”

Helpful Report

Posted 6 years ago

Thank you so much for taking the time to leave us a review. Solitaire is one of best selling collections and it is great to hear about your experience. Although it took you some time to assemble, we are delighted that you are happy with the finished product. We are sorry that your delivery was later than planned, delivery times are only estimated and sometimes delayed due to traffic. Thanks again and Best Wishes, Clare

Posted 4 years ago

“Long wait but eventually stuck to delivery time”

Helpful Report

Posted 10 years ago

Thank you for your feedback. We really appreciate hearing about your experience. Please be assured that the beds we sell are manufactured and tested according to the latest British and European Standard Safety Regulations. We will pass on your feedback to the manufacturer.

Posted 4 years ago

“I'm very disappointed with a waldrobe that I purchase as for the price the quality of it was shocking . But was very pleased when rooms to grow got me a full refund as this item was damaged”

Helpful Report

Posted 9 years ago

Thank you for your comments. We?re sorry you're not entirely satisfied with the product but glad we could resolve this to your satisfaction. Your feedback helps us to review our product offering and we have passed on your feedback to the manufacturer. Best Wishes, RTG.

Posted 4 years ago

“OK but please see below. A lot of money considering the time to assemble Please get the factory to look at quality control”

Helpful Report

Posted 9 years ago

Thank you for taking the time to comment. We?re sorry to hear that you didn't have a great experience with the assembly of your bed. We appreciate your feedback as this helps us to review our product offering. We will pass on your feedback to the manufacturer.

Posted 4 years ago

“Delivery was quick,”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We are pleased to hear that you rate our service and the delivery was quick for your Jubilee Captains bed in soft grey and Jubilee Bookcase - Best wishes Lindsey

Posted 4 years ago

“v good service, all emails/queries answered promptly.”

Helpful Report

Posted 9 years ago

Thank you very much for leaving a review for RTG. It?s always encouraging when customers acknowledge the good work of our team. It is wonderful to hear that your daughter loves her new Thuka Trendy 29 High Sleeper and we're sure you'll be happy with this for years to come. Thanks again.

Posted 4 years ago

“The product is fantastic and they were good about keeping us updated re delivery dates. The only issue was the fact that the bed is given to a delivery person who decides when he is next in your area and ours was very vocal about his irritation at having to get through south east London traffic and had to be persuaded to deliver it when I asked!”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We are pleased that you were satisfied with our customer service and we are sorry that this was not extended to the delivery of your furniture. Your response is valuable to us and we have passed on your comments to the carrier service. Best Wishes, RTG.

Posted 4 years ago

“Very helpful staff on the phone, polite & professional!!”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We really appreciate hearing about your experience with Room to Grow and that you are happy with the sturdiness of the Solitaire White Midsleeper. Our Customer Service team have called and left you a message you to arrange replacement parts. Please call 0333 006 3096 with the part reference numbers and we will be more than happy to order these parts for you.

Posted 4 years ago

“Good service... lovely people on the phone.”

Helpful Report

Posted 10 years ago

“The staff at RTG were very friendly and helpful, however the delivery of our product was terrible.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG. We really appreciate your comments about our Customer Service team and apologise that this was not extended to the delivery service. It was an unusual situation but we hope you were happy with the resolution. Best Wishes, RTG.

Posted 4 years ago

“Seems like a great company. Nice branding and SEO. Website is really good and easy to use. Notice of delivery date is done via phone days after purchase. This makes planning a bit tricky. Ideally this could be sorted online, or at least pick a time to be called to schedule it. I appreciate Amazon spoils us here, and this is tough for small businesses with larger items.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review and letting us know about your experience. We are really pleased to hear that you've had a positive experience with our brand.To enable us to despatch our products on an express delivery we use the services of a third party doorstep carrier company and this option isn't currently available, however, we do hope to add this to our delivery options in the future. Best Wishes, RTG.

Posted 4 years ago

“We got the product as described and there was some really good, proactive communication to make sure that the delivery went smoothly. Only quibble was with the after sales support; we had an issue with one of the products and the email communication was a bit slow, although to be fair, that might have been the fault of the manufacturer.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review our services. We always aim to respond as quickly as we can with the correct information, but we were reliant on the manufacturer in this instance, so apologies for any delay in communication. Thanks for your comments and Best Wishes, RTG.

Posted 4 years ago

“Excellent product and fast efficient delivery. Instructions could be clearer but on whole very pleased”

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Posted 8 years ago

Thank you for reviewing our services and for taking the time to leave your comments. Best Wishes, RTG.

Posted 4 years ago

“Didn't quite deliver in the 15 days stated but otherwise service was good and friendly. Jxx”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review of our services. Stompa's delivery estimate is 15-20 working days so we trust that you received your order within this timescale. Best Wishes, RTG.

Posted 4 years ago

“Good as ordering was easy, and email to customer service was responded quickly. Not 5 star as they cannot deal with return product when it's faulty! I have to find way to get rid of it.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a lovely review we really appreciate you taking the time to do this - Best wishes Lindsey

Posted 4 years ago

“Very friendly and helpful service”

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Posted 6 years ago

Thank you for your fantastic review regarding the Solitaire Cool Grey Mid sleeper. It's great to hear you have had a nice, friendly and helpful service with us. Best Wishes Anne.

Posted 4 years ago

“Not much to say as ordered over the net.. Pretty fast service although I am still waiting for my swivel chair..”

Helpful Report

Posted 10 years ago

Thank you for your review, we are sorry you have not received your chair, we have spoken with the delivery team and they will dispatch another chair for you to receive shortly. We are sending 20 large plastic cap covers in the post today for your Solitaire White Midsleeper. If you should require anything else, please contact our customer services team on 0333 006 3096.

Posted 4 years ago

“Big flaw was that it was not clearly explained that the mattress size required for the cabin bed needs to be 200cm and not the standard size of 190cm. I would emphasise this point on the website and with your customers service team on the phone.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We do try to make our website as clear as possible by stating the mattress sizes within the product information. We work very hard to offer a supportive, informative and friendly service but I will be sure to share your valuable feedback with the customer service team. Thanks again.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews