Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The supplier had left instructions out of packaging. Staff at Room to Grow were very helpful and efficient at emailing me a pdf, but it was a bit frustrating because I had to wait until after the bank holiday weekend to obtain this. It would be useful to have a facility to download instructions online (as IKEA does).”

Helpful Report

Posted 10 years ago

Thank you for taking the time to advise us of your recent experience with RTG. Your feedback is valuable to us as this helps us to review our product offering. We will pass on your comments to the manufacturer.

Posted 4 years ago

“Good quick service, and response when we had an issue.”

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Posted 6 years ago

Thank you for taking the time to leave a review about your Solitaire White High Sleeper we are pleased to hear your issue was dealt with quickly and efficiently and you were pleased with the service you received from us. Best Wishes Lindsey

Posted 4 years ago

“Some mix ups with the orderering but very responsive and cheerfully resolved.”

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Posted 9 years ago

Thank you for leaving a review for RTG and sharing your experience. We are pleased that we were able to resolve things to your satisfaction and we are delighted to hear that you are happy with your new Solitaire White High Sleeper. Thanks again.

Posted 4 years ago

“Customer service very good.”

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Posted 10 years ago

Thank you for leaving a review. The Solitaire range is very popular so we're sorry to hear that the Midesleeper and Pull Out Desk did not quite meet your expectations. The furniture should have reached you in perfect condition, so please don't hesitate to contact customer services if you'd like to discuss further - support@roomtogrow.co.uk or call 0333 003 3096.

Posted 4 years ago

“The furniture is great, only downside was the all day delivery slots.”

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Posted 7 years ago

Thank you very much for leaving a review of our services and your new Stompa UNO S Storage G3 (UNOSG3), Stompa UNOS 26 - Highsleeper with Sofa Bed, Desk with Hutch and Cube and UNO S Storage D3 (UNOSD3). We are really pleased to hear that you've had a great experience with us and we hope to hear from you again. Best Wishes, RTG.

Posted 4 years ago

“Excellent at responding to communication - however I had to chase with regards to the courier company not getting in touch in designated times to agree a delivery date. Sadly this prevents me rating excellent.”

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Posted 9 years ago

Thank you for leaving a review for RTG and your new Solitaire White Midsleeper. Your feedback is valuable to us. We are so pleased to hear that you are happy with the customer service you received and apologise this was not extended to the delivery service. Occasionally, once a new bed has 'settled' the hardware may need tightening ever so slightly to eliminate the creak and then you should be set. Thanks again.

Posted 4 years ago

“Would be excellent if they got their act together on delivery.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review for RTG and for the Thuka Trendy High Sleeper. We are very sorry for the inconvenience you have experienced and we do acknowledge on this occasion there were some issues which we have taken up with the manufacturer. We are pleased to hear that you now have all items that you require. Thanks again.

Posted 4 years ago

“I am still awaiting delivery. Had a text from Jade Logistics on 11th August stating they had received my order from Stompa and I would receive another text shortly advising of delivery date. Heard nothing for 2 weeks so telephoned them advised my area delivery scheduled for wc 14 Sept and would be contacted beforehand. Still not heard anything. Very poor delivery service.”

Helpful Report

Posted 9 years ago

Thank you for bringing this to our attention. We are sorry to hear that you have not been contacted by Jade Logistics to book in your delivery as yet. Please be assured that we will contact Stompa directly as a matter of urgency and you will be contacted as soon as we have an update.

Posted 4 years ago

“RTG's pre-purchase customer service was amazing. I spoke to one of their team on the phone twice, who talked me through the modularity of the Solitaire beds very patiently as I tried to understand how I might be able to buy future kits to "build up" in the future and whether to instead buy the full lot up-front and just build the starter for now, storing the other parts for the future. In terms of the product, I have two small negatives that make this a 4 and not 5-star experience/product overall: 1) As per a recent review from another buyer, there are no instructions for installing the side-board. Since having this safely fitted is key for my 2 year old as he makes the transition to his big bed (and any other child I would assume), having to make this part up on the fly yourself, is clearly not ideal. The response from RTG to the other poster said that RTG would "pass [the] comments on to the manufacturer". That doesn't sound to me like they're making this right any time soon; more just passing the buck a bit. In the mean time, why not create and post a pdf version on the RTG website? That would be very easy to do. N.B. Overall it took me a solid 1.5 hours to build this bed alone. For context I would consider myself an experienced amateur furniture assembler having built maybe 20 IKEA and other pieces over the last 15 years. 2) The bed is extremely heavy (I think the packaging said 50 or 60 kilos). Many people might not care about that, but it's worth knowing. It's a well known fact that MDF is heavy so I could (should?) have known based on the product description which did state it was made from MDF Overall, very happy, I am only leaving this constructive feedback to 1) get some a small but essential improvement in terms of assembly instructions and 2) make others aware of the weight.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave your comments. Having had a discussion with the manufacturer about this, we have been advised that the assembly instructions to attach the safety rails are in the same box that contains the rails. If this is not the case then we would be very interested to hear back from you. Thanks for mentioning your other feedback about product weight - we'll definitely look into it. Best Wishes, RTG.

Posted 4 years ago

“Few delivery problems but arrived and my 9 year old loves his new bed x”

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Posted 10 years ago

“Very good customer service,arrange a date and delivery was on time”

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Posted 10 years ago

Thank you for taking the time to advise us of your recent experience with RTG. We're really happy to hear your positive comments about the Stompa Uno Bunk Bed and we hope to hear from you again in the future.

Posted 4 years ago

“Very good quality furniture and simple instructions to follow for building up furniture. Only downside is screw was missing from wardrobe door causing me to go and get another one”

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Posted 7 years ago

We are thrilled you like the Jubilee furniture but so sorry you were missing a screw! We can send out a replacement to ensure you have the correct fixing, our customer services team will contact you directly. Best wishes RTG

Posted 4 years ago

“Communication was good and the company delivered when they said they would.”

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Posted 8 years ago

“Great service! Bed arrived sooner than expected and the quality is brilliant. Assembly was straight forward with easy instructions to follow.”

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Posted 6 years ago

Thank you very much for sharing the experience you had with RTG. I will be sure to share your feedback with the entire team. They love knowing that customers appreciate their service and that your new Jubilee furniture met your expectations in terms of quality and assembly. Best Wishes, RTG.

Posted 4 years ago

“The only complaint would be that I was not notified when Room to Grow received the bed back in stock and therefore did not know when the delivery timescale would start to run. I did end up chasing for an update on the very day that they contacted to arrange delivery. The delivery guys were great, carrying all the boxes up to my second floor property.”

Helpful Report

Posted 8 years ago

Thank you for reviewing our services. We are sorry that you had to chase delivery - normally the manufacturer advises us when items are back in stock so we apologise you had to chase this up. We are pleased to hear that you had a great delivery experience. Best Wishes, RTG.

Posted 4 years ago

“Great service from Room to Grow, including chasing up the delivery company who were not very helpful on the phone initially.”

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Posted 10 years ago

“Great product, easy to assemble and sturdy. Delivered when we wanted it. Would buy from them again”

Helpful Report

Posted 7 years ago

Thanks for leaving us a great review. We appreciate your wonderful comments and we look forward to your next visit. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“We ordered a Stompa bed through Room to Grow the first bed came with so many dents in it that had been tried to be repaired, we were very disappointed...... I contacted Room to Grow and they were happy to send out a new bed, the new one came without any problems! So thank you Room to Grow we r very happy”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review for RTG. It was our pleasure to help you with your order and we are delighted that you have rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“Room to grow great. Delivery company (Jade) reluctant to accommodate customer needs. RTG surprisingly helpful.”

Helpful Report

Posted 9 years ago

Thank you providing a review of our service. We are pleased that you found RTG customer service so helpful. We will pass on your comments to Stompa about the delivery service. If you can email support@roomtogrow.co.uk or call us on 0333 006 3096 with more information as to what you need replacing, we will be more than happy to arrange this for you.

Posted 4 years ago

“There was a mistake with the order (one item not sent, one item the wrong colour) but the customer service was good and rectified it very quickly. Overall the ordering process was quick and easy, and I was called the same day to arrange delivery within the week, which was excellent.”

Helpful Report

Posted 9 years ago

Thank you for your comments. Apologies again for the issues you have endured by the manufacturer's delivery team and we will once again pass on your comments. Your feedback is valuable to us and helps us to review our product offering. Thanks again.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews