Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,418 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,418 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good quality on time delivery”

Helpful Report

Posted 5 years ago

Thank you very much for your review regarding your new Solitaire White Midsleeper with Pull Out Desk and Bookcase. It's great to hear you are happy with the quality of the product and the delivery was on time and a great service. We hope your child loves their new bed for the foreseeable future. Best Wishes Jennah

Posted 3 years ago

“First time we?ve bought from this company and we were impressed. Delivery as stated with no issues. Product was of good quality. Construction instructions precise so able to assemble item without any hassle.”

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Posted 5 years ago

Thank you so much for taking the time to review our services and your Jubilee Bunk Bed in Soft Grey with Trundle and Sleep Happy Mattresses. It is great to hear all about your experience. Best Wishes, Clare

Posted 3 years ago

“Easy to understand website. Extremely quick delivery. Everything was packaged really well. Communication was given as to when the bed was being delivered via a voicemail message. The slight disappointment was when I returned the call, the gentleman I spoke to seemed less than interested in customer service experience. However, the bed did arrive earlier than the projected 2 to 4 weeks. It actually arrived within a week of placing the order which was fantastic.”

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Posted 5 years ago

Thank you for taking the time to leave a review for RTG. We are really pleased to hear that you found our website easy to navigate. Sorry to hear you didn't have the greatest experience with the delivery team and we will certainly pass on your comments as we expect a better level of service than this. So pleased that you did receive your furniture delivery before the delivery estimate which is wonderful news. Best Wishes, Clare

Posted 3 years ago

“Room To Grow?s service was really good, the same couldn?t be said for the couriers they use. One delivery delivered to the wrong address, the other wasn?t delivered as promised and messed around when arranging further delivery. Overall I am pleased with the furniture.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you had some trouble with our couriers, we are always looking at ways to improve our delivery services so your feedback is appreciated. We are pleased to hear our service was great and you are very happy with the Jubilee items. Best wishes Room To Grow.

Posted 3 years ago

“Very good product and value for money, I think the delivery costs were pricey but overall very happy with the quality and finish on the bed.”

Helpful Report

Posted 5 years ago

Thank you for your highly star rated review regarding your Solitaire White Midsleeper. It's great to hear you are happy with the product and your daughter loves her new bed. We appreciate you taking the time to leave your review, Best Wishes Room To Grow.

Posted 3 years ago

“Great service! Bed arrived sooner than expected and the quality is brilliant. Assembly was straight forward with easy instructions to follow.”

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Posted 5 years ago

Thank you very much for sharing the experience you had with RTG. I will be sure to share your feedback with the entire team. They love knowing that customers appreciate their service and that your new Jubilee furniture met your expectations in terms of quality and assembly. Best Wishes, RTG.

Posted 3 years ago

“Good service from Room to Grow and bed is good quality. Disappointed that the delivery isn?t ?to room of choice? as it stated. I asked the delivery guys and they said no we only deliver to your door which meant my husband had to lug 4 heavy boxes up the stairs after it spent 5 days in our hallway...”

Helpful Report

Posted 5 years ago

Thank you for your kind comments about our customer service and your new Frankie Oak Midsleeper. You are quite right, the delivery service is assisted delivery to a room to choice, so we are sorry to hear about your disappointing delivery experience. This is not normal practice and we will investigate the concerns you have raised with the manufacturer. Best Wishes, RTG.

Posted 3 years ago

“Good quality beds but poor & expensive delivery / installation services”

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Posted 5 years ago

“No issues delivered on time and the customer service I called were very helpful.”

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Posted 5 years ago

Thank you for your lovely review regarding your new Solitaire Starter Bed. We appreciate your feedback and are happy to hear you have had a great experience with our customer service team and are very helpful. Best wishes RTG

Posted 3 years ago

“The after sales service was very good. I was called promptly to advise of a delivery date and time which ended up being improved upon with delivery arriving the night before. Only negative was that the trundle did not form part of the delivery as this was to arrive separately and sadly this was not made aware to me.”

Helpful Report

Posted 5 years ago

Thank you very much for your great review regarding the Jubilee Room Set H. It's great to hear that our team was very helpful and you received some of your items sooner than expected. We are sorry regarding the separate delivery, we are looking at changing and improving our delivery services. Best wishes RTG

Posted 3 years ago

“Pleased with the captains bed and bedside table once we finally built it! Differing information given about delivery times/slots and the cabinet was delivered the night before without prior notice. Really pleased with quality of the mattresse, which is incredibly comfortable! Other than the points above very pleased with end result.”

Helpful Report

Posted 5 years ago

Thank you for your wonderful review regarding the New Jubilee Captains bed, chest and Mattress. It's great to hear you are pleased with the quality and your 4 year old loves their new bed and comfy mattress. We hope he enjoys it for the foreseeable future. Best Wishes Room to Grow

Posted 3 years ago

“We had a defect on the bed and the customer service was very prompt at resolving it”

Helpful Report

Posted 5 years ago

Thank you for your lovely review on the Solitaire White High Sleeper. We are sorry to hear that you had a defect on the product but it's great that our customer service team helped out efficiently. We hope all is well with the bed now and your child loves their new bed. Best wishes RTG

Posted 3 years ago

“Very good Customer Service overall as advice given over the phone prior to purchase was very good. Sales adviser was very knowledgeable and answered all the questions on various different beds, mattresses and the different options comprehensively. Slight disappointment was re: delivery which turned out to be a couple of days later than originally advised.”

Helpful Report

Posted 5 years ago

Thank you for your lovely review and for taking the time to leave feedback. It's fantastic to hear our customer service team are very helpful. We pride ourselves on our knowledge of all our products. We are always looking at new ways to improve our delivery services and apologise for the slight disappointment. We appreciate your comments and hope your Solitaire White Bunkbed was worth the slight delay. Best Wishes Room to Grow.

Posted 3 years ago

“The delivery was prompt. The instructions easy to follow. However, it took 3 grown, educated arts 46hours to assemble. Not the 3hours indicated.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and for taking the time to leave your review. It's fantastic to hear the delivery was prompt and you are happy with the bunk bed. We are always looking at new ways to decrease assembly time so your comments are very helpful. Best Wishes Room To Grow.

Posted 3 years ago

“Very prompt”

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Posted 5 years ago

Thank you for your review Jubilee Bunk Bed in Ivory White with Trundle. It's great to hear you had a quick service and are happy with your items. Best Wishes Room To Grow

Posted 3 years ago

“Love the mid sleeper. My six year Year old daughter loves the bed more! The bed is sturdy and has a beautiful finish.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our services and your new Jubilee Midsleeper Combination in Ivory White. We are so pleased to hear that you and your daughter love your new furniture. Best Wishes, RTG.

Posted 3 years ago

“I recommend Room to Grow; their delivery was prompt and I was kept up-to-date with by the driver, he even offered to take the packages up stairs for me.”

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Posted 5 years ago

Thank you for leaving your lovely review regarding the Stompa UNOS Short Wardrobe. It's great to hear that our delivery service was great and delivery was prompt. We are very happy you will recommend us and use us again. Best wishes, Room To Grow.

Posted 3 years ago

“Room to grow have been great no issues with them but the delivery service they use isn't that great. I received a call asking could they deliver wednesday. I informed them I was in work but off Thursday and Friday. They asked me could one of my neighbours take the delivery! I told them normal size packages yes but I can't ask them to take a bed! They then told me they didn't know if they could deliver Thursday or Friday as they wern't sure if they would be in our area. I have never had this issue before and wasn't happy that they were holding the bed. They did end up delivering Friday because they were in my area. One guy turned up, wearing flip flops and did manage the bed on his own but there should have been two delivery men. Think room to grow need to look at changing there delivery company.”

Helpful Report

Posted 5 years ago

Thank you for your response. We are sorry to hear regarding the issues you've faced with our delivery team. We are always looking for ways to improve and change our delivery services so this feedback is very useful and appreciated. Best Wishes RTG

Posted 3 years ago

“Delivered at arranged time. Took 2 people 6 hours to put together. End result looks solid but we will wait to see after a few sleeps. Had to make a trip to screw fix for more dowel plugs. Not enough were sent in the packages. Fingers crossed all will be well it looks very nice.”

Helpful Report

Posted 5 years ago

Thank you for your response regarding the Solitaire White Midsleeper. We are sorry to see you are missing some dowel plugs, please contact the support team - support@roomtogrow.co.uk if you require any further fixing. Best Wishes Room To Grow

Posted 3 years ago

“Good mattress with enough support for toddler onwards. Will need to be replaced as child gets heavier but that will be a while yet.”

Helpful Report

Posted 5 years ago

Room to Grow is rated 4.3 based on 2,418 reviews