Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the product and the service. They price-matched the product from another site. Delivery was well-organised and efficient.”

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Posted 9 years ago

“All great, except slightly better communication from office end would have been better. The product is brilliant and delivery and set up amazing and efficient. Thank you!”

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Posted 9 years ago

Thank you for your comments. We really appreciate hearing about your experience and your comments will be shared with the team. Best Wishes, RTG.

Posted 4 years ago

“Good website, user friendly. Friendly staff and quick and efficient delivery/assembly.”

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Posted 10 years ago

“Goods arrived on time good quality”

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Posted 7 years ago

Thank you for choosing Room to Grow and taking the time to share your feedback. Best Wishes, RTG.

Posted 4 years ago

“My clock arrived with its battery cover missing. I contacted customer services who sent me a new replacement straight away.”

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Posted 8 years ago

Thank you for your review. We were sorry to hear that you were missing a part and we were very happy to help resolve this. Best Wishes, RTG.

Posted 4 years ago

“This bed is ideal for our four year old. The service was great, the bed was delivered within the set timeframe. The only downside was having 24 hrs notice and not having a choice on the schedule however the drop off was exemplary especially as they came from Nottingham.”

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Posted 9 years ago

Thank you for leaving a review for RTG. It is wonderful to hear that we met your expectations from a service perspective. Your comments are valuable to us and they help us improve the service that we take pride in. Best Wishes, RTG.

Posted 4 years ago

“As I ordered item on line I have only spoken on chat with a very helpful lady to confirm delivery of my order. I had a phone call from the delivery company an hour later to arrange. I would of given the company an excellent, however I was not at all happy with an email reply I received on the complaint of the delivery itself! It was very non - committal and made me feel in the wrong for actually complaining. On delivery of my items the delivery driver told me he could not take the bunk beds up to the bedroom but would have to leave downstairs. When I explained they would be too heavy to lift myself and that it does state on the website that your items will be delivered to the room of your choice, he had no choice but too do it. The second driver with him was very helpful, even moved a small unit out of the way for me that I know he is not supposed to do , but did most of the lifting himself. A few corners of the boxes were damaged but other then a chip in one of the corner all was fine. (This was at the back of the bed so my husband told me it will be ok) There were other issues but wont go into detail.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG and our services. We are sorry to hear that you felt let down by the delivery service. The delivery team do normally deliver to a room of choice, but they do request that the access is made clear so that they can safely deliver the furniture into the room of choice. This will avoid any unnecessary damages to your property and your new furniture alike. We are pleased that we were able to arrange a swift delivery for you. Best Wishes, RTG.

Posted 4 years ago

“Service was fine”

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Posted 10 years ago

“Easy website, good choice. Answered any questions over the phone.”

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Posted 8 years ago

Thank you for reviewing our services and website. It is super to hear that your found our customer services team helpful when you spoke with them and we appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“Order was easy and beds delivered within reasonable time frame.”

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Posted 8 years ago

Thank you for leaving a review for Room to Grow. We are grateful for your comments. Best Wishes, RTG.

Posted 4 years ago

“yes we would buy again.”

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Posted 8 years ago

Thank you for reviewing our services and your Sleep Day Bed. We value your comments. Best Wishes, RTG.

Posted 4 years ago

“Just one piece was left behind and had to be delivered the next day.”

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Posted 9 years ago

We're pleased to hear that you and your granddaughter are happy with your new Thuka Trendy 29 High Sleeper and the service you received from RTG. Please do come back and visit us again in the future. Best Wishes, RTG.

Posted 4 years ago

“Goods turned up in good condition, and we got what we asked for - delivery service organisation wasn?t as good as it could be, I didn?t return their booking call for 2 hours on a Friday afternoon which meant the delivery was delayed until the following week.”

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Posted 8 years ago

Thank you for taking the time to leave a review. We will pass on your comments to the delivery team. Best Wishes, RTG

Posted 4 years ago

“They didnt deliver within the timeslot and i had to call them to find out where the delivery was,once i got hold of them the communication was good.they should of kept me informed a bit better instead of me calling them.”

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Posted 9 years ago

Thank you for providing a review for RTG. We appreciate that the delivery team were running a little late on the day of your delivery. We can only give estimated delivery times as sometimes the driver is held up for circumstances out of our control. Thank you for your product feedback - we will review the product information. We are delighted to hear that your little girl loves her new Thuka Trendy 3 Shorty Cabin Bed.

Posted 4 years ago

“Seems to be issues with the delivery/assembly side of things. I am still waiting for my order- well over the 20 working days I was quoted. However room to grow seem quite efficient in dealing with my complaint and were quick to respond to my email. IF my delivery arrives next week as arranged it will have taken 29 working days in total.....be warned.”

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Posted 9 years ago

Thank you so much for your comments. We do work hard to ensure customer satisfaction and we are sorry for the delay in delivery that you have experienced. We have been working closely with Stompa's delivery team to secure you a delivery date which we understand is happening in the next few days. We do acknowledge that this should have been quicker and we are taking steps to ensure this doesn't happen in the future. Best Wishes, RTG.

Posted 4 years ago

“Website easy to use. Customer service we great at sorting my order. Unfortunately the courier forgot about us and delivery was over a week later than expected.”

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Posted 9 years ago

Thank you for leaving a review for RTG. Your comments are valuable to us and it is great to hear that you had a good user experience on our website and you have rated our customer services highly. Unfortunately, stock delays and delivery issues are out of our control, so we are sorry for any inconvenience caused, however, please be assured we have passed your comments on to Stompa. Best Wishes, RTG.

Posted 4 years ago

“Room to grow were great but the wrong bed was delivered originally and I had to wait more than a week for the right one to be delivered.”

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Posted 7 years ago

Thank you for taking the time to leave a review, we apologise for confusion with the delivery but glad we were able to rectify it and get your Solitaire bed to you! Kind regards RTG Team

Posted 4 years ago

“The measurements of the chest on the website were not accurate.we did not realise this until we had built it but I was satisfied with their response and compensation.”

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Posted 7 years ago

Thanks for leaving us a review. We received product information from the manufacturer and relied upon this information being correct, but thank you for bringing this to our attention. We are very sorry for any inconvenience caused and we appreciate your feedback. Best Wishes, RTG.

Posted 4 years ago

“Beautiful bed, daughter is delighted”

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Posted 6 years ago

Thank you for your wonderful review. It's fantastic to hear your daughter loves her new Solitaire White Midsleeper with Pull Out Desk and Bookcased. We hope she loves it for the foreseeable future. Best Wishes Jennah

Posted 4 years ago

“ordered on line easily but delivery took quite a while and we had to chase them a number of times. However they always picked up phone quickly.”

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Posted 9 years ago

Thank you for leaving a review for RTG. We appreciate and acknowledge that you called a number of times to obtain a delivery date. We were liaising with the delivery team on a daily basis to ensure that they delivered to you as soon as they could. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews