Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,416 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,416 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great bed and desk, my son loves it!!! Very sturdy and heavy. Easy to build with good instructions. Only thing I would say the drawers for the desk the bottom slips so need some glue to keep in place other than this lovely set.”

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Posted 4 years ago

Thank for the lovely feedback we really appreciate this. Its very thrilling to hear that both you and your son love the Solitaire white highsleeper and solitaire white 3 drawer desk. Best wishes Lindsey

Posted 3 years ago

“Helpful and speedy. Some minor miscommunication in what was being delivered when. Then received one faulty/ rotted wooden bed slat which needed replacing - free of charge. Sadly no offer of a discount voucher.”

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Posted 4 years ago

Thank you for the fab review for the Nordic Day bed 2. We are glad to hear you found the service helpful and speedy. We can see that you contacted our Support team with regards to the faulty slat and a replacement was sent straight out to you. We do now hope that everything is perfect. Best Wishes Lindsey

Posted 3 years ago

“Delivered on time. But assembly of bed is horrendous. The instructions are difficult to follow and one piece that we needed to use quite early on was in a different box to the rest of the parts for that stage. We had three adults putting it together and trying to follow the instructions. I would now not recommend this bed to any friends. You need to give clearer instructions and label the boxes clearer. We had instructions for a bunk bed when that it not the bed we ordered. Really disappointed.”

Helpful Report

Posted 4 years ago

Thank you for the feedback. The Solitaire white highsleeper is a fabulous bed when assembled. We are very sorry to hear that you received the incorrect assembly instructions, please feel free to contact our support team if you do have any issues like this and we can get this rectified for you straight away. We will also feed back to the manufacturer with regards to the difficulty assembling this bed. Best Wishes Lindsey

Posted 3 years ago

“Good quick service, and response when we had an issue.”

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Posted 4 years ago

Thank you for taking the time to leave a review about your Solitaire White High Sleeper we are pleased to hear your issue was dealt with quickly and efficiently and you were pleased with the service you received from us. Best Wishes Lindsey

Posted 3 years ago

“Really happy with our sons new mid sleeper. It was a fantastic price in comparison with lots of other similar products on the market and good quality. We are really happy with it now it?s built. My only reason for the 4 star and not 5 star is because of how long it took to build (lots of parts) and the fact that delivery was meant to be between 14:00-16:00 and didn?t end up coming until 18:00 which then meant the bed wasn?t ready to be slept in until the following day.”

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Posted 4 years ago

Thank you so much for taking the time to leave us a review. Solitaire is one of best selling collections and it is great to hear about your experience. Although it took you some time to assemble, we are delighted that you are happy with the finished product. We are sorry that your delivery was later than planned, delivery times are only estimated and sometimes delayed due to traffic. Thanks again and Best Wishes, Clare

Posted 3 years ago

“Looked at this mattress after reading a telegraph review, good price and very helpful lady on the phone when I rung with a query about sizes. Only thing I would say is quite a high charge for carriage for a rolled mattress. Perhaps they could charge less as it's not a huge item. Delivery company not the best, changed days last minute when I had booked a certain day. Room to grow great and could not fault.”

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Posted 4 years ago

“All good as I would expect”

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Posted 5 years ago

Thank you for your wonderful review. We are happy to hear you are pleased with your Jubilee Bunk Bed in Soft Grey with Trundle and mattresses. Best wishes Jennah

Posted 3 years ago

“We ordered our bed on 10th Feb and are yet to receive it or have any confirmation when it will be delivered even though it should have been delivered between 14-28 days and we have chased the support team on it. So not sure why I have had a text asking me to review the bed?”

Helpful Report

Posted 5 years ago

Thank you for leaving your response. We are sorry to hear that you are yet to receive your bed but I can see Jennah is dealing with this over email with you and because you added on assembly at a later date it has lengthened your delivery timescale. All of our Feefo reviews are sent out automatically so I do apologise that this has come before the item. Best Wishes Clare.

Posted 3 years ago

“The quality of the furniture is excellent, though it was quite hard to put together at points. The instructions could have been clearer about which pieces were which and seemed to skip some steps. One of the screws provided failed to screw in. Needless to say this could have gone badly wrong and caused significant delay. The delivery drivers found it hard to get to the house, which was a little frustrating.”

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Posted 5 years ago

It's lovely to hear how happy you are with the quality of the Jubilee Room Set E. Sorry to hear you had issues with the assembly instructions, we really appreciate your feedback and will take these comments on board and if you do need any further fixings please email our support team on support@roomtogrow.co.uk. Best Wishes Jennah

Posted 3 years ago

“Now that it's up, it looks great. It feels sturdy and high quality. I'd booked assembly which wasn't straightforward. The company was great in getting replacement parts and rebuilding it, but it would have been nice if that hadn't been necessary.”

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Posted 5 years ago

“Very friendly and helpful service”

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Posted 5 years ago

Thank you for your fantastic review regarding the Solitaire Cool Grey Mid sleeper. It's great to hear you have had a nice, friendly and helpful service with us. Best Wishes Anne.

Posted 3 years ago

“Service was excellent. Ordering and delivery very smooth. Assembly was difficult to follow but got there in the end. Found a damage part in the desk but was already partly through assembly before realising. Have assembled it and hope it stays secure”

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Posted 5 years ago

Thank you for your lovely review on the Solitaire Ultimate High Sleeper with Desk and Chest. It's brilliant to hear you've had a excellent service from us and everything went smoothly from ordering to delivery. If you do require any further parts for the damage please contact the support team on support@roomtogrow.co.uk they are more than happy to help. Best wishes Jennah

Posted 3 years ago

“Nice bed, daughter loves it”

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Posted 5 years ago

“The room to grow service was great, the delivery service was very accomodating”

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Posted 5 years ago

Thank you for your fabulous 5* review. We love hearing that you've had a great experience with us from start to finish and our customer service and delivery teams have been more than accommodating with your order. We hope your children love their Stompa CK Bunk Bed. Best Wishes Jennah.

Posted 3 years ago

“Really happy with this bed. All built really well very solid looks amazing. My son absolutely loves it”

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Posted 5 years ago

Thank you for leaving your fantastic review with photo, of the Solitaire White Midsleeper with Bookcase and Chest. It looks superb in the room and we are so pleased to hear your son loves his new bed. Best Wishes Jennah

Posted 3 years ago

“Arrived as promised. Delivered to room. Of good quality and reasonably easy to build. Instructions could have more detail.”

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Posted 5 years ago

Thank you for taking the time to leave a review. It is great to hear about your experience and your comments will be passed on to Stompa regarding the assembly instructions. Best Wishes, Clare

Posted 3 years ago

“The product is very good quality and was delivered efficiently soon after we had ordered. Emails were appropriate and informative. Only downside was the delivery company used for the mattress - delivered a day late and left in plain site on our driveway - we live on a main road so it could easily have been taken. Would appreciate if you could feedback to the courier company.”

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Posted 5 years ago

Thank you for leaving us your valuable comments. We are very sorry to hear that your mattress did not arrive with your furniture and disappointed to hear how this was left for you. Clearly this should not happen and we will of course report this back to the manufacturer. It is, however, wonderful to hear that your are happy with your furniture and find this of very good quality. Thanks again for alerting us to this and Best Wishes, Clare

Posted 3 years ago

“Beautiful bed, daughter is delighted”

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Posted 5 years ago

Thank you for your wonderful review. It's fantastic to hear your daughter loves her new Solitaire White Midsleeper with Pull Out Desk and Bookcased. We hope she loves it for the foreseeable future. Best Wishes Jennah

Posted 3 years ago

“Great bed, delivered quickly and fitted well. Good customer service, who arranged payment efficiently too.”

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Posted 5 years ago

Thank you for your wonderful review. It's lovely to hear you have received a great service. We are very pleased to hear also that your bed arrived quickly and was fitted well. We hope your child loves their new Stompa Radius Midsleeper, 3 Drawer Chest & Cube Unit. Best Wishes Jennah

Posted 3 years ago

“I have had a few problems with the bunk beds I ordered. First the bunk beds arrived damaged then a few months later the step on the ladder broke. Both times however ?room to grow? have dealt with the matter quickly and I can?t fault them just a shame I?ve had such bad luck so far.”

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Posted 5 years ago

Thank you for your review and comments about our customer service team. I can see your liaising with the support team regarding your issue and they will do everything they can to help fix the fault with your ladder. Best Wishes Clare

Posted 3 years ago

Room to Grow is rated 4.3 based on 2,416 reviews