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Room to Grow Reviews

4.3 Rating 2,443 Reviews
82 %
of reviewers recommend Room to Grow
4.3
Based on 2,443 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Room to Grow Reviews
Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024
Sophie G
Room to Grow 1 star review on 18th September 2024
Abbie
Room to Grow 1 star review on 18th September 2024
Abbie
Room to Grow 1 star review on 18th September 2024
Abbie
Room to Grow 5 star review on 13th December 2021
Judith R
Room to Grow 5 star review on 13th December 2021
Judith R
Room to Grow 5 star review on 13th December 2021
Judith R
23
Anonymous
Anonymous  // 01/01/2019
Very upset that the delivery team couldn?t take it up to the bedrooms and it wasn?t made clear enough that this wouldn?t happen beforehand. The delivery people were very rude. Not a nice experience.
Helpful Report
Posted 7 years ago
Thank you for your response, we are sorry to hear that you didn't have the best experience from our delivery team. Our drivers aren't insured to take goods upstairs which would have been stated on our delivery details. We hope you are happy with your Jubilee range. Best wishes RTG
Posted 5 years ago
Delivery arrived 8.30pm (having waited in all day) so very dark and taken straight into our garage. Son in law picked up today and when boxes lifted up we see that the bottom of the packaging is ripped, stuck together with a sharps sand bag - goodness knows what state the actual bed is in. Dreadful service and probably dreadful quality of product due to damage. Would definitely not recommend.?
Helpful Report
Posted 8 years ago
Thank you for taking the time to comment.  We are very sorry to hear that you had a negative experience with the delivery of your bed and will pass on your feedback to the carrier company involved. We do expect better care to be taken and we do hope that your furniture is not damaged.  Please do contact customer services on 0333 006 3096 if you wish to discuss this further.  Best Wishes, RTG.
Posted 5 years ago
Misleading delivery dates, terrible delivery service, ended up cancelling entire order due to such terrible service.
Helpful Report
Posted 8 years ago
Thank you for your comments. We are sorry you feel let down and that you had to cancel your order. As detailed on our website and your order confirmation, delivery times are only estimated.  We are not involved with the route planning and booking in procedures as this is done by the delivery team - it is a shame they could not offer you an agreeable delivery date. Many thanks, RTG.
Posted 5 years ago
The quality of the bed we bought if fine. It's sturdy, well designed and well made. However, we've had a major issue with a large sticker on the footboard that when peeled off also took the paint off underneath. A replacement arrived but with the same problem, despite asking for the part to not have a sticker on it. The sticker is a British Standard requirement ? but it doesn't need to be the size it is and it should be on a hidden part of the bed not where it will be visible everyday. This is not the first bed we've ever bought and have never had any issue like this. These stickers are normally small and on the underside of the base frame. We eventually got another replacement but the whole thing has been a real headache and could have easily been avoided . It also took a lot of chasing on our part to ask when deliveries were scheduled. We won't be buying from Room To Grow again and don't recommend them or the Jubilee beds.
Helpful Report
Posted 8 years ago
Thank you for your comments. We are pleased to hear that you rate the quality and design of your Jubilee Bunk Bed and apologise for the inconvenience you have experienced with your foot board.  We have been actively liaising with the factory to rectify this moving forwards and we are pleased to confirm that this has now been resolved.  Best Wishes, RTG.
Posted 5 years ago
Still haven?t received product and had zero communication?!? Maybe it will One day this year?
Helpful Report
Posted 7 years ago
Hi, the Solitaire Low Wardrobe has a delivery estimate of 7 - 21 days,  the customer services team are looking into this for you and will come back to you shortly. Kind regards RTG
Posted 5 years ago
I bought a Jubilee desk with a hutch for my daughter for christmas. Opened the sealed box on christmas morning only to find all the fittings missing from the desk. On opening the hutch, we found screwed up instructions and a dirty bag with the fittings loose in it , some of which were also missing. Very upset and very disappointed little girl. We shipped the desk to Spain at our own expense as we live there, so now have to look forward to trying to get this company to send all the missing items to our address in Spain.......... Really really shoddy and I'm sure getting the missing parts to Spain shouldn't be but will be a huge nightmare .....
Helpful Report
Posted 7 years ago
Thank you for your comments. Please can you email support@roomtogrow.co.uk with the details and our customer service team will discuss this with you. Best Wishes, RTG.
Posted 5 years ago
Bed arrived. Hired someone to assemble. He said was the most difficult bed hes ever had to build due to lack of labeling. Then discovered that bed head had been drilled on wrong side so no bed for my son to sleep in til next week and hes having to sleep on the floor in his sisters room. Guy at customer services didn't apologise and said pictures would have to be sent to manufacturerer to verify. Very disappointed given the price of the item. Saw earlier reviews re the difficulty of assembley but was reassured by a room to grow reply stating that they'd taken steps to resolve. This is obviously not true.
Helpful Report
Posted 5 years ago
Hi David Thank you for your comments. We are sorry you are unhappy. Our captains bed is a very popular bed, with it being a solid bed with lots of drawers underneath it is one of our more time consuming beds to put together. We forwarded your images of the problem to the manufacturer as soon as we received them. At the moment during this difficult period we are finding our service departments are stretched and are working their way through issues as quickly as they can. we emailed you today with an update as to where we are with getting your issue resolved for you as quickly as possible.
Posted 5 years ago
Not delivered. Backordered another 4 months and not even an email to explain the situation.
Helpful Report
Posted 8 years ago
We are every so sorry for the inconvenience. I can see that an email was sent to you on the 19th January to explain that there is unfortunately a further delay on your order. Unfortunately, stock delays are out of our control but we do sincerely apologise for this. If you can please respond to the email and let us know how you wish to proceed, alternatively call customer services on 0333 006 3096 to discuss further.  Best Wishes, RTG.
Posted 5 years ago
Product arrived outside the 7-14 days advertised. After contacting RTG I was told that there had been a delay and someone would be in touch to arrange delivery ASAP. After hearing nothing for a week the product eventually arrived - thankfully we were in to receive it. I don't think I'll be shopping at RTG again.
Helpful Report
Posted 8 years ago
Thank you for taking the time to comment.  We are sorry about the delay you experienced with your order and we do expect the delivery team to call and advise our customers of any expected delays and delivery timescales.  Your comments are valuable to us and we are pleased to hear that you have received your furniture now.  Best Wishes, RTG.
Posted 5 years ago
Appalling quality of product for the price. Instructions were poor and poorly thought few process for multiple item purchase.
Helpful Report
Posted 8 years ago
We're ever so sorry and surprised to hear that your storage unit has not met your expectations. Stompa is a premium brand and feedback from other customers tell us that the storage units are quality and value for money.  Your comments do, however, help us to review our product offering and we will be sure to pass these on to Stompa.  Best Wishes, RTG.
Posted 5 years ago
i ordered the bed and my money was taken it said delivery would be between 5-7 days what they don't say is you basically have to wait until someone else buys something in you area I paid £35 for delivery so why don't you get a dedicated delivery ? The shop even made out it was my fault saying the delivery company had called me on numerous occasions and id been offered lots of slots - this simply wasn't true I'm still waiting for my bed 13 days after placing and paying for the order and my son is currently sleeping on a mattress on the floor I hope the bed is better than the service
Helpful Report
Posted 8 years ago
Thank you for your comments. We're sorry for the disappointing service you feel you've had to date awaiting your delivery and it is a real shame that we were unable to offer you an agreeable delivery date. We do understand your frustration and have expressed your dis-satisfaction to the delivery team. Please be assured that our customer services team have actively been chasing this on your behalf and we are now aware that you have been called to advise you that your furniture is on it's way for delivery today.  Best Wishes, RTG.
Posted 5 years ago
We ordered the bed for my son's box room. When it arrived my husband unpacked it and when sorting the screws found we had not been given the right amount. Annoying. We e-mailed the manufacturer as advised to do so on the receipt. No reply. I also e-mailed Room to Grow, this was Monday. We thought they'd turn up first class delivery by Wednesday, Thursday latest. I had to phone them on Friday having heard nothing. I then received an e-mail at 4pm when I got in to tell me they couldn't locate the few screws we'd asked for and may have to get them from Denmark. I phoned explaining we'd had to change all our plans as our house was turned upside down because the contents of my son's bedroom was in all our rooms. I suggested they could come and collect the bed. Miraculously I then had a phone call to say they found some and would send them first class. Came Saturday morning. Got the bed out, the foot of the ladder was damaged, but we could live with it. I e-mailed with photos. Then the chest of drawers did not go together properly. I e-mailed with photos asking a supervisor to contact me asap. Again, got in touch but it was me chasing it up. By Friday spoke to someone from the manufacturers who thought they could solve the problem, they didn't as the holes they said to use were not correct and would not line up properly. My husband builds road and mountain bikes from scratch, putting flat pack furniture together is not hard for him. We sent an e-mail Sunday evening, two weeks after first trying to put the bed together, and have heard nothing in reply two days later. I know I will have to spend more time chasing this up. You may have a different experience but I cannot recommend this company. Customer care is really lacking.
Helpful Report
Posted 9 years ago
We're sorry you've had a negative experience. We are aware that the customer services have been liaising with you and this has now been resolved. Many thanks, RTG
Posted 5 years ago
The delivery service was awful
Helpful Report
Posted 10 years ago
Thank you for your comments. We?re sorry to hear that you were not satisfied with the delivery of your products and we hope you will give us another chance in the future.
Posted 5 years ago
I ordered and paid for my 6 year olds bed on 27.05.16. Despite taking the money, (over £1,000) this company has still not delivered the bed. They refuse to deliver unless they are coming to the area that we live in for a large enough number of other deliveries to make it economically worthwhile for them. I work and the days that the company have told me they can deliver have not been workable. They are totally inflexible and the Customer Service is dire. They still have my money but I am still waiting for the bed some 6 weeks later. My child is currently sleeping on a mattress on the floor until it arrives.
Helpful Report
Posted 9 years ago
Thank you for your comments and for making us aware of your situation and we are sorry that you haven't received your furniture.  We understand that you have been offered a number dates that have not been convenient to you. Please be assured that had RTG's Customer Service team been made aware of this earlier then they could have been liaising with Stompa directly as a matter of urgency to help resolve this situation for you.   Our Customer Services Manager has spoken to you this morning and is now actively working with the delivery team and yourself to resolve this as a matter or urgency.  Best Wishes, RTG.
Posted 5 years ago
Firstly the order we put in for the solitaire midsleeper was put on hold without our knowledge just because the duvet cover we ordered with it was out of stock - this ended in two week delay. When the bed was delivered it had been damaged in transit and had to go back. It was delivered again and I received one pack in white and 1 in grey - not very happy!
Helpful Report
Posted 7 years ago
Thank you for your response. We profusely apologise for the inconvenience that has been caused by our stock delays, delivery damages and issues. This is a very unusual situation for us and we have taken your comments on board with our delivery team. We appreciate your feedback and are always looking for ways to improve our services. We understand you have now got your lovely Solitaire White Midsleeper and hope your child loves it. Best wishes RTG
Posted 5 years ago
Missing parts still not delivered 2 weeks later and mattresses was mouldy when it arrived - no new cover has been sent yet. Seriously unimpressed.
Helpful Report
Posted 7 years ago
Thank you for your response. We are sorry to hear of your issues. We can see from our records that our support team have dealt with this as quickly as possible and you now have the parts required and a new cover for your mattress. If you have any other problems please contact the support team again. Best Wishes RTG
Posted 5 years ago
The bed, once put together by fitters is good, however, the 9 boxes arrived un numbered, where do you start? The holes in the wood didn't line up, the screws did not fit, some of the wood was scuffed and twisted. When we contacted RTG they put us through to the manufacturer who said, the scuffed wood would not be seen as it was on the inside, the twisted wood would straighten when attached! After much wrangling with various people, fitters arrived and, with some difficulty put the bed together, 7 weeks after we had paid for the bed! At nearly £700 it was not cheap and we would not chose to by anything similar again! Quite shocking on all fronts....
Helpful Report
Posted 8 years ago
We are very sorry you didn't have a 5-star experience.  The furniture you purchase is renowned for it's high quality so an experience like this is very unusual, however, we do understand your frustration and are very pleased this has now been resolved.  Best Wishes, RTG.
Posted 5 years ago
Absolutely awful service! They delivered three big boxes but most of items inside were either damaged or missing. Also the mattress doesnt match their description, it was really soft. I am unable to get refund for the mattress because it was opened. It was rolled up and sealed up. How can I check if they are accurate without opening it up. I wouldnt recommend you to buy anything from them! Awful service, they were so rude and didnt do any gesture of goodwill etc!
Helpful Report
Posted 8 years ago
We're sorry for the disappointing service you feel you've had.  The manufacturer's rating for this mattress is medium support, but we do appreciate that firmness versus support can be highly subjective and a number of factors play into how a mattress 'feels'.  As our terms and conditions state, we are unable to accept a returned mattress that has been removed from its packaging unless it is faulty. Many thanks, RTG.
Posted 5 years ago
Delivered the incorrect replacement headboard, twice. Poor customer service. All calls went through to an answer phone. Emailed requests/instructions were ignored. Dreadful service. Will not use again.
Helpful Report
Posted 10 years ago
Thank you for alerting us to this. We work hard to offer a supportive and friendly service, and I?m sorry that we didn?t meet your expectations. We value your feedback and will pass this on to the team.
Posted 5 years ago
Still haven't received my goods. 36 days and counting. My daughter has been on a blow up for nearly 6 weeks!
Helpful Report
Posted 8 years ago
Thank you for your comments. We are sorry to hear that the delivery team haven't kept you updated on the progress of your order.  I can see that your delivery is now planned for Friday and that have been in contact to agree this.  Apologies for any inconvenience caused. Best Wishes, RTG.
Posted 5 years ago
Room to Grow is rated 4.3 based on 2,443 reviews