Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor comnunication and products.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to comment. We?re sorry you had a negative experience with Room to Grow. We appreciate your feedback as this helps us to review our product offering. We will pass on your feedback to the manufacturer. We?ve been in business 18 years and we strive to create the best possible customer experience so will pass this on to the team.

Posted 5 years ago

“Unfortunately our experience was spoilt by the delivery team that Stompa used.An expensive bed delivered by two delivery men at 7.30 in the morning, (no notification received)dumped the bunk bed in my hall, didn?t ask us where we wanted it placing,rude. The box was damaged & we hadn?t signed for it.My husband struggled with 3 heavy boxes upstairs.The product itself is ok, but you really ought to sort the delivery system out, shameful for such an expensive product”

Helpful Report

Posted 7 years ago

Thank you for your comments. We are very sorry to see this but understand this has been resolved with our support team. Your feedback will be shared with Stompa and we value your comments. Best Wishes, RTG.

Posted 5 years ago

“To start with, v poor comms from customer service re delivery. My delivery was rescheduled for the following weds/Thursday but nobody called to follow up for those days & I had to do the chasing. The staff were clueless & followed up with the 3rd party logistics company but could only tell me ?maybe fri or sat?. I therefore had to make myself available from weds through Saturday with such vagueness, which was v stressful when moving house & pulled in all directions. Eventually, it was delivered by a grunting male who clearly didn?t speak English - I asked him politely not to bring shoes in the house as it was wet & muddy but he ignored me 3 times!! BUT, the worst bit is that I had requested an assembly service, but was told they don?t do that and I should find a flat pack assembly co. In my area, so I did just that and even the professional said the flat pack instructions and parts were so much more fiddly & time consuming than any other he had come across in 10+ years of experience so I had to assist him for several hours and it cost £200+ in labour to put together at a reasonable rate of £20/hour - outrageous!!! Shame on you Room To Grow, you need an assembly service at the very least!”

Helpful Report

Posted 5 years ago

Thank you for your comments, we are sorry there was some confusion with the booking in procedure. We do use a third party delivery company and we will take this up with them so we can learn and improve our procedures.Unfortunately we are not able to offer assembly of the Solitaire range currently and it is something we hope to do in the future. Having said that, assembly of the Solitaire mid sleeper, bookcase and chest should only take 3-4 hours and even less for an experienced fitter. We appreciate you comments thank you and we will ensure we learn from your experience. Kind regards Anne

Posted 5 years ago

“The company they use for deliveries are useless and never stick to what they say they will do.”

Helpful Report

Posted 6 years ago

We are very sorry to hear of your freedback, this is not a service we aim to provide. Looking on our system we have no record of you reporting any issues so if you would like to speak to us further about this please call or email our support team - support@roomtogrow.co.uk. Best Wishes Jennah

Posted 5 years ago

“The product quality is very poor; the desk was delivered late and to the wrong house (without telling me so I had to chase them) and the chest of drawers is made of such soft timber that the fixing screws won't bite and I now have to go out and buy my own fixings. On top of that it has taken at least 12 hours of work to put this together - there's flat pack and then there's self manufacture. Two people are needed for he bed and ideally Ben of them enjoys carpentry! I would not purchase this product again.”

Helpful Report

Posted 8 years ago

Thank you for your comments. Stock delays and the delivery issue you experienced was unfortunately out of our control, but we understand your frustration and have expressed your dis-satisfaction to the third party delivery team. Please accept our sincere apologies. Thank you for alerting us to the issues you have also experienced with the fixings. I have checked your order and cannot see any notes relating to this - please contact customer services on support@roomtogrow.co.uk and we'd be more than happy to help. Please be assured that the manufacturer has sold thousands of this product across Europe and it comes highly recommended. Best Wishes, RTG.

Posted 5 years ago

“Really disappointed with customer service. Was made to feel silly when I thought I had ordered a desk but then hadn?t. Serious lack of communication with returns. Just passed from Pillar to Post. Really disappointing when spending over £1000 with a company.”

Helpful Report

Posted 7 years ago

Thank you for your response. We are very sorry to hear you are happy with our customer service team and our returns policies we don't like to hear of unhappy experiences. We are always looking at ways to improve our services so we appreciate your feedback. Best Wishes Room to Grow

Posted 5 years ago

“Lovely product & very solid but delivery is a complete shambles. Part order arrived Monday & it?s taken numerous calls and 17 emails to get the rest of the delivery rescheduled. Hoping when it arrives today it?s on time & complete”

Helpful Report

Posted 7 years ago

We are so sorry and thank you for your comments. This is not normal practise and understand that this has now been resolved. Best Wishes, RTG.

Posted 5 years ago

“I'm sure the products will be great when they actually arrive, but over a month since ordering and we're yet to install the new high sleeper. Deliveries seem to happen once a week to London. As I'm working full time, I missed offered delivery slots, which were quickly filled by others more able to take daytime calls or to be at home on weekdays to receive deliveries. We'll get there eventually!”

Helpful Report

Posted 8 years ago

Thank you for your comments. We're sorry for the disappointing service you feel you've had to date awaiting your delivery and it is a real shame that we have been unable to offer you an agreeable delivery date so far. Please be assured that the delivery team are working on this and they will contact you in due course. Best Wishes, RTG.

Posted 5 years ago

“Totally disappointed by amateurish delivery service as one bed part out of three delivered was the wrong colour. It took another two weeks of phone calls and emails with the courier to receive the complete order. Replacement part could not be delivered by the same driver collecting the wrong part. So it took a month to receive the whole order as they failed to deliver replacement on the arranged day.”

Helpful Report

Posted 10 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced. Unfortunately there was a picking issue at the warehouse and we apologise for the time you had to wait for a replacement. We were liaising with Stompa to rectify the issue at the time and we acknowledge the exchange should have been quicker and we are taking steps to ensure this doesn't happen in the future. We appreciate your valuable feedback.

Posted 5 years ago

“The product has a few faults, about which I have emailed them, but am still awaiting a response. The mattresses are an unusual size, which means buying sheets is more difficult than it needed to be. It might be a good idea to stock the right size sheets on the website? Delivery of the item required me to chase it up.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I can see from your notes that you are liaising with our customer services team. Once they have taken advice from the manufacturer then they will call you to discuss. With regard to the bed size, Parisot is a French manufacturer and their beds fit the continental size mattress 90x200cm as detailed on our website. Best Wishes, RTG.

Posted 5 years ago

“Ordered a bed from this company. all the pictures displayed had underbed storage. However the bed had no storage. had to order a different bed. Waited over a month before receiving an email about delivery and that was only because I kept contacting the company to find out what was going on. I do appreciate the situation we are all living in at present though, but the customer service is shocking. No communication and no good will gesture or receiving our delivery charge back due to the wait and as the furniture was supposed to be delivered to a room of our choice. When the delivery men came they nearly damaged my car by opening their lorry door which they swung open! I contacted delivery company and men had to come back to deliver it to the room. I even showed the men the email stating that was to happen but this was disregarded. Very disappointed with the whole experience. Furniture isn't cheap, however although the bed is sturdy the drawer isn't and is off alignment every time you open it and the chest of drawers feels cheap. I would not recommend this company.”

Helpful Report

Posted 5 years ago

Room to Grow is rated 4.3 based on 2,443 reviews