Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being a reasonably practical person, the instructions to assemble the bed were quite clear and did not present any problems. There were some marks on a few parts due to careless packaging or transport issues. There were no pilot drill holes for fixing the ladder to the side rail of the bed, resulting in the mdf splitting slightly which is disappointing.”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services and Solitaire White Midsleeper. Your furniture should arrive in good condition and you shouldn't haven experienced an issue with missing drill holes for the ladder. We are very keen to rectify this for you and would be more than happy to arrange for replacement parts to be sent out to you if this is something you wish to pursue. Please contact support@roomtogrow.co.uk or call 0333 006 3096 and we would be more than happy to discuss this further with you. Best Wishes, RTG.

Posted 4 years ago

“All very straight forward, however late communications regarding delivery date.”

Helpful Report

Posted 8 years ago

Thank you for reviewing our services. To enable us to deliver our products quickly we use an express delivery service. As our website states, notification for delivery is typically 24 hours prior to delivery once the route has been planned. We are always looking at ways in which we can improve our services so thank you for your comments. Best Wishes, RTG.

Posted 4 years ago

“Helpful telephone staff. Delivery company and driver were excellent. Communication issues between RTG and delivery company - delivery company called to organise day to deliver but RTG failed to communicate that we'd be away certain dates so wouldn't be able to receive delivery a certain week. Otherwise, really good service and fantastic product.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We really appreciate hearing about your experience with RTG. We pride ourselves on customer satisfaction and quality of service. We have checked your order and unfortunately cannot see any notes about delivery, but if you gave specific instructions and these were not passed to the delivery team, then please be assured that this is highly unusual and we apologise for this. It is great to hear that you love your new Trendy 26 Bunk Bed. It is highly unusual to hear that the ladder obstructs the trundle drawer from pulling out. Please refer to the product photography on our website which illustrates that the ladder does not prevent you from pulling out the trundle drawer. http://www.roomtogrow.co.uk/product/thuka-trendy-26-bunk-bed-with-trundle/ Please also refer to your assembly instructions to check the positioning of the ladder. If you would like the instructions resending then please contact customer services - support@roomtogrow.co.uk or call 0333 006 3096.

Posted 4 years ago

“Communication good - delivered on time - very straightforward. Would recommend.”

Helpful Report

Posted 9 years ago

“Service was OK, had to chase delivery 4 or 5 times which was frustrating.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review of our services. We acknowledge that there was a delay which we have subsequently taken up with the delivery team. We do hope you will give us another chance in the future. Best Wishes, RTG.

Posted 4 years ago

“Good range of items.”

Helpful Report

Posted 10 years ago

“Fantastic product, easy to assemble and very happy with how it looks in my son's room. Only a minor quibble with the delivery as I had to call up a few times in order to chase up when my delivery date was going to be.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. Stompa do arrange deliveries as soon as they are able but it just depends on logistics and when they are in the required postcode area. We will pass on your comments to Stompa. Best Wishes, RTG.

Posted 4 years ago

“Slow to get in touch about delivery. In a digital age it should be possible to a arrange these things faster.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. Your comments are valuable to us and we will pass on your comments to the delivery team. Best Wishes, RTG.

Posted 4 years ago

“Really happy with this bed. All built really well very solid looks amazing. My son absolutely loves it”

Helpful Report

Posted 6 years ago

Thank you for leaving your fantastic review with photo, of the Solitaire White Midsleeper with Bookcase and Chest. It looks superb in the room and we are so pleased to hear your son loves his new bed. Best Wishes Jennah

Posted 4 years ago

“Prompt delivery, only problem was I never received email confirmation of delivery date, luckily I was at home when it was delivered.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG and we are delighted to hear your comments about your new Solitaire Ultimate Highsleeper with Desk and Chest. You should have received a pre-call from the delivery team to book this in directly and we are sorry to learn that this did not happen. We will notify the delivery team of this. Thanks again and we're so happy to hear that your little girl loves her new bed.

Posted 4 years ago

“Excellent bunk beds. Great quality apart from the trundle bed which is no where near as robust. Delivery good but different parts came from different delivery companies so we had to wait in twice for delivery.”

Helpful Report

Posted 5 years ago

Thank you for taking time to review the Jubilee Bunk Bed. Your comments are important to us and we will pass your feedback to the team so we can look at ways to improve our service. Kind regards Anne

Posted 4 years ago

“Product delivered to Isle of Wight without difficulty.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG and for letting us know that your son loves his new Thuka Trendy 12 Cabin Bed. Please come back and see us again in the future. Thanks again, RTG.

Posted 4 years ago

“Excellent service, would buy from again.”

Helpful Report

Posted 8 years ago

We love to hear from happy customers and we are delighted to receive your review. We do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Company were great and very helpful seen as though we had to have the bed delivered in 3 different deliveries. The components of the bed had been packed incorrectly so following initial delivery we only had half of the bed plus duplicate pieces. After a phone call a second delivery was arranged very quickly for the missing items, unfortunately, there ended up being 4 components still missing (quite major ones) another call to room to grow and the missing parts cane the next day.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We do acknowledge that there were some issues with the delivery of your bed and we sincerely apologise for this. So pleased we could resolve this for you as a matter of urgency. Best Wishes, RTG.

Posted 4 years ago

“Service was fine but unfortunately I had no e-mail in regards to delivery I had to phone the company & that night driver phoned to say they would be arriving approx 7.30pm next day so a bit disappointed with the very short notice.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. Your comments are helpful and we will pass on your comments to the delivery team. Best Wishes, RTG.

Posted 4 years ago

“Really great customer services. The only reason I didn't give 5 stars is because the bed I ordered became sold out so had to wait 2 weeks from ordering to delivery. The bed is a great quality and my daughter loves it. Would highly recommend your company to others.”

Helpful Report

Posted 7 years ago

Thank you for your comments, the Solitaire Mid Sleeper is one of our bestsellers and occasionally we do run out! We apologise for the inconvenience but so pleased to hear your daughter loves it. Kind regards RTG Team

Posted 4 years ago

“Ordering and delivery process very straightforward”

Helpful Report

Posted 7 years ago

Thank you for sharing your experience with us. We very much appreciate your review. Best Wishes, RTG.

Posted 4 years ago

“Service was good”

Helpful Report

Posted 10 years ago

We are sorry you have had issues with your Stompa mattress, we will certainly speak to Stompa now we have been made aware and organise for a replacement to be sent to you. Our customer services team will contact you directly to arrange delivery and replacement hinges will be sent immediately. We will always rectify any issues with the utmost urgency.

Posted 4 years ago

“Arrived as stated Friendly staff Definitely takes minimum 2 people to assemble Looks fantastic- would just have liked more white stickers to cover the silver nails”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG and our services. Don't worry, we have arranged for a set of stickers to be sent to your directly from the warehouse which we hope will add the finishing touches to your new Flick White Bunk Bed. Best Wishes, RTG.

Posted 4 years ago

“The process of buying this item was easy & hassle free. Delivery was not so good. The bed didn't arrive in the days given by RTG & their customer service were unavailable when I called at 1005 to discuss this & never returned my call. The delivery company never contacted to say when the delivery would take place, as RTG said they would.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. We really appreciate hearing about your experience with Room to Grow. We pride ourselves on customer satisfaction and quality of service and if you left a voice mail and did not receive a call back, then please be assured that this is highly unusual and we apologise for this. We are sorry for the inconvenience you have experienced waiting for the delivery of your Solitaire White Bunk bed. To enable us to despatch our products quickly we use the services of a third party doorstep carrier company and unfortunately the delay and miscommunication you experienced was out of our control. We will pass on your feedback to the carrier company involved. We are currently investigating additional delivery options which we hope to add to our delivery options in the near future.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews