I had a call to tell me a delivery slot and he was very nice and moved it to a day that worked for me. However I then had a follow up call where they left a message to say the bed will be delivered on a totally different day and didn't acknowledge I already had a day set up. When I called to explain this and that wasn't the day I had booked I was told they can call me 1 hour before getting to my house and then could leave it in a safe place - all of this meaning I could get my husband there. Not ideal but a plan. However the reality was: One missed call, no voicemail at the exact time they were at my house and then they left the bed in the pouring rain! It was outside my house for nearly 3 hours! The box was soaked and a few bits of the white paint on the bed are damaged as a result.