I have rated overall Poor. The actual bunk bed itself is what we wanted, the price was fair and the website very easy to use. HOWEVER the delivery was simply atrocious. Firstly there was no contact in advance to appoint the delivery time or date and so we were not expecting it when the delivery man just "turned up", this caught us by surprise as were about to go out, we hadn't arranged or cleared the space for the massive boxes - I noted at the time of purchase that my phone number was on the billing section of the Invoice but the delivery driver stated "you did not put your phone number on the order!"); Secondly, the delivery man asked me to help him carry things in - but I had not actually anticipated the size and substantial weight of the 4 boxes which were individually VERY heavy and as a result each box obviously had to be lifted in separately, each as a "two man lift" by the delivery man and myself. I felt exasperated and annoyed by time he left and could not believe the service. You may say "oh well the delivery was 'free'" but that is incorrect as the delivery was "not charged" only after we spent over £500 and qualified for free delivery online and the small-print stated 'into property'. And in any case the delivery service, whether chargeable or not, should be scheduled as a convenient time and be delivered into the property by the courier. Simply not good enough.