I would have rated Room to Grow as ‘very poor’ except, given that Covid has interrupted so many delivery services in every industry in the UK, the first instance of the mattress not arriving with the bed was acceptable. What was not acceptable, was the chasing I had to do to find out when the mattress would be delivered and being told, after the second time it didn't to show up, that it had failed quality control. This was three weeks after the bed had arrived! I then went through a surreal, nightmarish situation, a week later, when it once again failed to show up and I was sent a photo of a forged signature saying that it had been delivered!!! It was unbelievable.This was very stressful and involved a wasted half day of emails and phone calls to rectify the situation. The mattress did finally arrive, later on the day they told me it had already been signed for. However, the smell has been horrendous and I haven’t been able to use it yet. A week after delivery. I chose Room to Grow because I expected the mattress and bed to arrive together. Certainly not to have to deal with two separate companies - with a month’s time lapse between each item arriving. I would not recommend buying a bed from them at all.