Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived well packaged and on time. Easy to order. However be aware that should it not fit in your room ( 2cm too big for our box room) there's a hefty return charge then a check at warehouse so if you've already tried to build it you may not get a full refund. We decided it was cheaper to chop the bed down and use our own brackets.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. We were very sorry to hear that your new bed did not fit. As a company we aim to be transparent with the specification/information for each product that we offer, including overall bed dimensions and the returns procedure is detailed within our T&Cs. Best Wishes, RTG.

Posted 4 years ago

“Easy ordering and prompt delivery”

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Posted 10 years ago

Thank you very much for your comments. Our website photography does highlight that the screws are visible on the bed frame but your comments are valuable to us and we will pass these to the manufacturer for future product development. Thanks again.

Posted 4 years ago

“Service was excellent. Ordering and delivery very smooth. Assembly was difficult to follow but got there in the end. Found a damage part in the desk but was already partly through assembly before realising. Have assembled it and hope it stays secure”

Helpful Report

Posted 6 years ago

Thank you for your lovely review on the Solitaire Ultimate High Sleeper with Desk and Chest. It's brilliant to hear you've had a excellent service from us and everything went smoothly from ordering to delivery. If you do require any further parts for the damage please contact the support team on support@roomtogrow.co.uk they are more than happy to help. Best wishes Jennah

Posted 4 years ago

“Good website and telephone advice. Helpful with arranging a convenient delivery.”

Helpful Report

Posted 8 years ago

Thanks so much for taking the time to leave a review. We appreciate hearing about your experience. Best Wishes, RTG.

Posted 4 years ago

“Very good and helpful. A part broke during assembly of the wardrobe which was replaced swiftly with no problems”

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Posted 5 years ago

“Product exactly as required. Delivery time ok. Communications in between purchase and delivery minimal.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We really appreciate hearing about your experience and we are always looking at ways in which we can improve our services so thank you for your comments. Best Wishes, RTG.

Posted 4 years ago

“Good service from order to delivery however my house was undergoing a renovation at the time of delivery and the room we wanted the bed for had just been completed, the installation guys damaged the newly plastered ceiling and marked a freshly painted wall”

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Posted 10 years ago

“Ordering good and really happy with the product. Bit more communication on delivery would have been really nice. Felt they were very vague as to when it might get delivered, when you need to arrange to be in for it.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We take on board your disappointment in not being kept fully up to date with the progress of your order and we have passed on your comments to the delivery team to look into how this can be improved. We are delighted to hear that your daughter loves her new Solitaire Ultimate Study High Sleeper - it really is a superb space saving solution for smaller spaces. Thanks again.

Posted 4 years ago

“Very friendly and happy to help customer services”

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Posted 8 years ago

Thank you for leaving a review of our services and your comments are very much appreciated. Best Wishes, RTG.

Posted 4 years ago

“Only criticism is I thought the assembly was a bit pricey but when it came I was glad I'd paid for it!”

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Posted 10 years ago

“Very happy with the product I received and it arrived within a week. Delivery was a bit confusing with the driver who phoned barely speaking any English and refused to wait five minutes for someone to return to the house to receive the package. Eventually left outside on a slightly wet path. Bit disappointing after paying an additional fee for delivery because I live in Scotland.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review our services. We are sorry to hear about your disappointing delivery experience. This is not normal practice and we do expect better care to be taken with our goods. We do work hard to offer an efficient service and we will investigate the concerns you have raised. Thank you for alerting us to this. Best Wishes, RTG.

Posted 4 years ago

“Service was pretty good, ordered over the phone, could have been a little more positive was very matter of fact........ Delivery fee is far too expensive....... Especially for the way it is delivered!!!!!!”

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Posted 10 years ago

“We were kept updated about delivery day and time.”

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Posted 8 years ago

Thank you for leaving a review for RTG, your rating is appreciated. Best Wishes, RTG.

Posted 4 years ago

“We had a defect on the bed and the customer service was very prompt at resolving it”

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Posted 6 years ago

Thank you for your lovely review on the Solitaire White High Sleeper. We are sorry to hear that you had a defect on the product but it's great that our customer service team helped out efficiently. We hope all is well with the bed now and your child loves their new bed. Best wishes RTG

Posted 4 years ago

“There were some missing parts (I went out and purchased alternates) the delivery the guy delivering the items refused bring the items in the house lucky I was at home and not my wife”

Helpful Report

Posted 8 years ago

We are very sorry to hear that you had some parts missing and had we been made aware we could have resolved this for you as a matter of urgency. Please accept our apologies on behalf of the delivery team as the furniture should have been brought into the house to a ground floor room of choice. We appreciate your feedback. Kind Regards, RTG.

Posted 4 years ago

“Delivered on time. But assembly of bed is horrendous. The instructions are difficult to follow and one piece that we needed to use quite early on was in a different box to the rest of the parts for that stage. We had three adults putting it together and trying to follow the instructions. I would now not recommend this bed to any friends. You need to give clearer instructions and label the boxes clearer. We had instructions for a bunk bed when that it not the bed we ordered. Really disappointed.”

Helpful Report

Posted 6 years ago

Thank you for the feedback. The Solitaire white highsleeper is a fabulous bed when assembled. We are very sorry to hear that you received the incorrect assembly instructions, please feel free to contact our support team if you do have any issues like this and we can get this rectified for you straight away. We will also feed back to the manufacturer with regards to the difficulty assembling this bed. Best Wishes Lindsey

Posted 4 years ago

“Poor communication. One confirmation email then a call on a Friday morning 4 weeks later at 6.45am to say we're delivering today! Unfortunately we work for a living. Then arranged a day, got someone to sit in then part order arrived. Bed finally delivered this week and left with a neighbour. Again, no communication at all. Just arrived and fortunately we have nice neighbours.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are ever so sorry that you received a call from the delivery team at such short notice. All deliveries should be scheduled in advance - this is not normal practice. We acknowledge the disappointing experience that you?ve had recently and that a mistake was made in the warehouse when picking your order - we do expect better care to be taken. Best Wishes, RTG.

Posted 4 years ago

“I placed order on a Wednesday, bed was delivered the following Friday. Staff were very helpful when I called chasing delivery date.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG and your new Solitaire White L-Shaped Bunk Bed. We are delighted to receive your comments. Thanks again.

Posted 4 years ago

“Quick delivery”

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Posted 10 years ago

“The bed itself is very good but organisation of the delivery was poor, as was the customer services experience and level of information available when I tried to find out what was going on. When it did finally arrive the two delivery drivers themselves were helpful and pleasant. It's just the back office who apparently couldn't organise a you-know-what in a brewery.”

Helpful Report

Posted 9 years ago

Thank you for your comments. At the time of your order, our delivery team was experiencing an operational issue which did cause some delays in your area. Please be assured that we did all we could to deliver as quickly as possible but all is back to normal and running effectively now. We do hope you'll give us another try in the future. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews