Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was good. design of the bed is clever. Should be clearer on the website that the bed is not a standard UK single.”

Helpful Report

Posted 1 year ago

Thank you for your review, we are sorry you need not feel it was clear this bed required a European 90x200cm mattress. Your comments will be passed to the website team. Best wishes RTG

Posted 1 year ago

“My son is really pleased with his cabin bed and desk. It does look good but it took a lot of time to build. We feel the pieces could have been more put together than they were. We were 2 adults for about 4 hours putting it all together. Now it’s up it’s pretty good quality and perfect for what we wanted.”

Helpful Report

Posted 1 year ago

We appreciate you taking time to leave a review and we are pleased you are happy with your new bed, even though it took a while to build. Your comments are noted and will be relayed to the factory. Best wishes RTG

Posted 1 year ago

“Paid over £500 for bunk beds delivery was fast and brilliant but not worth the price ! 2 shelvings was broke and peeled and part of the ladder was also damaged”

Helpful Report

Posted 1 year ago

Thank you for your review. If you have any damages, please send pictures to support@roomtogrow.co.uk and we will replace these for your asap. Sincere apologies RTG

Posted 1 year ago

“Easy purchasing and delivery was straight forward. Bed was not great though.”

Helpful Report

Posted 1 year ago

Thank you for your review, we are sorry you are not happy with your bed. Please send photos of any issues to support@roomtogrow.co.uk so we can resolve this for you. Kind regards RTG

Posted 1 year ago

“Good service. Average products for the price.”

Helpful Report

Posted 1 year ago

Thank you for taking time to leave a review. Best wishes RTG

Posted 1 year ago

“We ordered the Juliette single bed and paid a substantial amount for delivery. I was kept well informed that the delivery would be late however it caused so much stress with getting rid of my little girls cot too early. I received an email to inform me I would have my delivery fee refunded however that has not happened. It has been at least 2 weeks since the bed was actually delivered.”

Helpful Report

Posted 2 years ago

We are so sorry there were delays with your delivery, we were changing delivery partners and this caused some delays. We will check on your refund status with our accounts team and update you. Best wishes RTG

Posted 1 year ago

“The experience overall was fine. The delivery team communicated frequently but confused me as they kept referring to the name of the bed "stompa" without the addition of "bed" which took me a while to remember. Sharing "your stompa bed from Room to Grow" would have made things a bit easier. When we got the bed, the headboard had the screw holes incorrectly drilled so the bed doesn't lie flat. I contacted the company and they were very prompt responding. They said they have sent a new part. I look forward to it's arrival. Once the new headboard arrives I am sure I'll have a happy child as the rest of the bed looks great!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are sorry there was an issue with your headboard. I have checked with the team at Stompa and they have sent a replacement which is due for delivery today. Sincere apologies RTG

Posted 2 years ago

“The bed is lovely but the wait was long and it took the delivery company 3 attempts before they actually delivered so I had a lot of time wasted at home waiting for a bed not to arrive and a lot of grief chasing things up and hassling for answers. My daughter is very happy but I’ve paid a premium price for a lot of headaches.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to give us your feedback. We are glad you are happy with your Ariana Upholstered Bed - this is a bespoke, made to order bed which usually takes 4-6 weeks from order to delivery. We apologise for the delay in your delivery, we use an external company and will be taking this up with them. Best wishes, RTG

Posted 2 years ago

“The whole process was so easy and my order arrived super quickly. However, to my disappointment the box came completely damaged, covered in ‘Fragile’ tape and the box reading something about pets. This was bought as a gift so I was disappointed to see how it was presented, I did not think this was very professional - the packaging was nothing to do with Room To Grow. Having said this, we finally opened it up and the product itself was perfect. Really good quality and exactly what we expected.”

Helpful Report

Posted 2 years ago

Thank you for taking time to leave a review. We are certainly very puzzled by the tape on the box with a reference to pets! We will take this up with the warehouse to try and discover why this happened. We are sorry it ruined the presentation of your gift but we are delighted you are happy with the product. Best wishes RTG

Posted 2 years ago

“Products are good-ish but the prices are so high that my expectations were for more quality. The customer service is fine and the installers were brilliant. However, I have paid £1k for a high sleeper for my son that creaks about and sometimes feels like it's lifting off the floor when he climbs down the ladder. The mattress is also a bit too short for the frame so there is an annoying gap that his pillow falls into. Would have just liked a bit more for my money.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave a review. All of our products are of high quality so your bed should not creak or lift off the floor and the mattress should fit perfectly so please accept our sincere apologies. I will have a member of our customer service team contact you immediately to help resolve the issues. Best wishes RTG.

Posted 2 years ago

“poor service and poor communication!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. I am truly sorry you feel the service you were provided was poor as we take customer service extremely serious at Room to Grow. I will have a member of the customer service team contact you so we can understand exactly where we let you down and help prevent it from happening again. Best wishes RTG.

Posted 2 years ago

“Good prices but poor communication. I received no correspondence after payment. I was not informed when I had been dispatched therefore could not organise someone to be home for the delivery. I started a live chat, emailed and called. On the call I was told it would be with my that same day. I was very annoyed as I work fulltime and can not arrange someone at the drop of a hat! My neighbour kindly took the order in and the box was battered, broken both ends. One end soaked! Not happy and will not be a returning customer.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review as all feedback is greatly appreciated. From looking into your order it does appear that an order confirmation email was sent to the email address supplied. I am, however, extremely sorry you were not contacted by the delivery team when the order was ready for delivery but please rest assured this will be looked into. Best wishes RTG

Posted 2 years ago

“Products were fine but it was agreed with Room to Grow that the delivery would be to the room of choice. This was agreed and confirmed by Room to Grow but the driver refused to take it to the room. My wife is very slender and i was not around and part of the assembly process is that the bed has to be in the room. A bit of a nightmare.”

Helpful Report

Posted 2 years ago

Thank you very much for taking the time to leave a review. I am truly sorry the driver refused to take the bed to your chosen room as this had been agreed with the delivery company beforehand. We will ensure this is investigated and once again please accept our sincere apologies for this. Best wishes RTG

Posted 2 years ago

“Item excellent, delivery very poor ordered for granddaughters birthday after being told by telephone it would be delivered on time , had to contact as not arrived after 10 days , very casual response with promise of return call and explanation, however after waiting several hours I had to call again to get an answer, transferred around the office until told couriers fault!!!! and a promise of delivery the next day Delivered as promised but no real apology or explanation really sad for my 6 year granddaughter who was waiting patiently to furnish her TeePee with cusions and blankets bought from other members of the family in anticipation for her teepee. What a shame has put me off buying again from you”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are extremely pleased you like the Teepee set, it is one of our most popular products. We are truly sorry your order was not delivered on time and for the lack of empathy and understanding. I will ensure this is fed back to the team as we continually strive to offer first-class customer service. Best wishes RTG.

Posted 2 years ago

“Very well made furniture and delivered on time with friendly driver. Product appears well made and solid which you want for your children. The majority of the building was straight forward. However the design and installation/instructions for the desk under the bed in my opinion was very poor. It is for this reason I have given a review of 3 stars. If this was improved it would very likely have been 5 stars”

Helpful Report

Posted 2 years ago

Thank you for taking time to review your purchase. We will pass on your comments to Thuka regarding the desk design and installation. Your feedback is really important to us.

Posted 2 years ago

“Helpful initially. Delivery slot is not very flexible without large delays. Bit missing needed for construction so currently can not build which is frustrating.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. We are sorry you had some missing fixings and understand your frustration. Our team have arranged for the missing fixings to be sent out immediately. Best wishes RTG

Posted 2 years ago

“not easy to assemble some parts were scratched spacious cupboard”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us a review. I am sorry you found the assembly of this product difficult. While we do our best to avoid damages these can happen in transit. For all issues we are available at support@roomtogrow.co.uk Best wishes RTG

Posted 2 years ago

“Still haven’t received chest of draws or bed side table”

Helpful Report

Posted 2 years ago

Hello Robert, Our apologies you have not received delivery yet it seems this was a pre-ordered item I can see our customer service team has been in touch with you to discuss when delivery will take place and the best option you yourself. The customer service team have your details and are keeping an eye on the progress of your order. Best Wishes RTG

Posted 2 years ago

“The site itself is good. The delivery of the product was very good BUT the product itself was an absolute nightmare to assemble.”

Helpful Report

Posted 2 years ago

Hello Claire, Thank you for leaving us a review. We are so pleased that you are happy with the site and delivery service. Our apologies that you struggled with the assembly of the bed. It is designed with self assembly in mind however we do offer assembly on most of our products so please get in touch if you find yourself in a similar situation in the future. Best wishes RTG

Posted 2 years ago

“The delivery and assembly guys were fantastic. There is a crack/dent in one part of the bed. My son often comments on how much the bed wobbles and makes noise when he moves. However it’s a great looking bed, my son loves the sofa bed part and he is happy with it”

Helpful Report

Posted 2 years ago

Hi Thank you for talking the time to leave a review. I am sorry you have a crack in a piece. If you would like to contact the support team on support@roomtogrow.co.uk they will be able to sort this for you promptly. Regards RTG

Posted 2 years ago

Room to Grow is rated 4.3 based on 2,414 reviews