Item excellent, delivery very poor ordered for granddaughters birthday after being told by telephone it would be delivered on time , had to contact as not arrived after 10 days , very casual response with promise of return call and explanation, however after waiting several hours I had to call again to get an answer, transferred around the office until told couriers fault!!!! and a promise of delivery the next day Delivered as promised but no real apology or explanation really sad for my 6 year granddaughter who was waiting patiently to furnish her TeePee with cusions and blankets bought from other members of the family in anticipation for her teepee. What a shame has put me off buying again from you