River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

Helpful Report

Posted 4 years ago

“My phone call was answered almost immediately and Lisa could not have been more helpful. She addressed all my queries clearly and was also proactive in making suggestions and in explaining things. So far so good with an as yet exemplary booking process.”

Helpful Report

Posted 4 years ago

“Estelle Peachey was just wonderfully she helped find the same river cruise fore 2021 due to my 2020 candled due to covid-19 the price was like for like and no single supplement”

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Posted 4 years ago

“A Big Thank you to Estelle Peachey for sorting out my cancelled River Cruises due to Covi-19 , she got me the same Holiday for 2022 Like for Like Price Plus Manager to Waived the solo supplement”

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Posted 4 years ago

“when I enquired about this river cruise I said I always stay in red carnation hotels and uniworld river cruises (which I do), when I booked i was asked which hotels I had stayed in and I felt as if she checking I was telling the truth. I have booked with river voyages for years and have never been questioned before. Would you kindly explain why I have to pay the full amount on November 2nd six months before I sail, I have never paid that early before.”

Helpful Report

Posted 4 years ago

Hello thanks for your review, Uniworld need to know the name of the hotel as they email them to apply the discount and there is a minimum stay of four times. Also we require the balance at this point to make sure we get it to the supplier in time. Many thanks.

Posted 4 years ago

“Very helpful service,pleasant,, efficient and competitive pricing.”

Helpful Report

Posted 4 years ago

“Very pleased with how they have handled our Danube river cruise through the Covid 19 pandemic having had it rebooked on two occasions.”

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Posted 4 years ago

“Excellent, reassuring service by Lyndsey, helping us re-book our cancelled holiday. She responded quickly to all my e-mails and telephone calls. Initially, we obviously had to wait our turn in the pecking order of dealing with cancelled departures, but once that was more calm, we received undivided attention.”

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Posted 4 years ago

“River Voyages has not made me happy but Helen Conway has. I have booked a cruise with Helen for next year. This may seem strange especially if you consider the problems I have had this year after my cruise was cancelled. I have sent numerous emails, recorded delivery letters and made several telephone calls so as to have my money returned but with no response. I finally received my money back many months following the cancellation. The only person from Cruise 118 who helped me through this stressful period was Helen Conway. If all your staff were as good as Helen the this would be beneficial to you customers and you as a business.”

Helpful Report

Posted 4 years ago

“Very knowledgeable and helpful ensuring we got the exact river cruise to suit our needs.”

Helpful Report

Posted 4 years ago

“My Viking cruise was cancelled but Rivervoyages did not let me know and I was only made aware by a third party. I have emailed them on several occasions but have never had the basic courtesy of a reply. I have also telephoned on many occasions but have either been cut off or failed to get a staff member. I fear i will have to resort to legal proceedings to have my money returned”

Helpful Report

Posted 4 years ago

We are so sorry to hear of the difficulties experienced so we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 4 years ago

“Thank you Maura for your excellent help and professional advice. You have certainly put our minds at rest. Thanking you very much”

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Posted 4 years ago

“We have been booking holidays through River Voyages for some years now, have enjoyed every one and been highly impressed with the standard of service that everyone in the organisation provides. I was not, however, prepared for the absolutely superb attention that we have recently been accorded by your concierge, Emma Gray, who has gone out of her way, at an extremely busy and difficult time, to ensure that our wishes were met. It was not only the distance she was prepared to go to achieve this but also the kind, friendly and personable manner in which she did it. We are now booked into our preferred cruise for July 2021 and are much looking forward to it. I trust you will bring this testimonial to her attention.”

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Posted 4 years ago

“Took ages to get through to them at the moment which is understandable. Said they would phone me back twice but this didn't happen. Shame as everybody seemed helpful on the phone and eventually all sorted.”

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Posted 4 years ago

“We have previously been on three Emerald cruises and have thoroughly enjoyed them all. Looking forward to joining the Radiance next May.”

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Posted 4 years ago

“Before I had booked with Emma Taylor and she was excellent, I have booked this voyage via Concierge Stacey Williams and she too was excellent, even better. Polite, Efficient, Sociable, Knowledgeable, very good advice. Altogether a delightful experience, as I have come to expect from Six Star Cruises / River Voyages Cruise Concierge.”

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Posted 4 years ago

“Whilst i know it is difficult times I have not been very happy with my experience in trying to get an exchange on my river cruise that was cancelled. I would have expected this booking to have been trnsferred at the same price to a date next year. Instead I have sent two emails made numerous phone calls and in the end was exasperated so much I decided to ask for a refund. Only then did you come back one hour later offering the same price. I was also told the £100 offered in an email was not applicable nor the cabin credit shown in the brochure as the cruise had already been reduced. Surely if things are written down they should apply. This is my book is false advertising and does not fit well with your image.”

Helpful Report

Posted 4 years ago

“I have not been on a River Cruise but I could not find a review page for Cruise 118. We had our cruise cancelled on March 8th but have only received all our money back, 5 months later. During this period of time I have made numerous telephone calls, many emails and recorded delivery letters, many with no response. You may ask therefore why we have booked a cruise again with Cruise 118. This can be answered in two words, HELEN CONWAY. Helen has been helpful and courteous in every way and if other employees undertook their duties as well as Helen then I would have no complaint. Perhaps Helen could be promoted so she could train others on how to deal with customers!”

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Posted 4 years ago

“Due to covid related issues we booked / amended / rebooked our river cruise and have found the concierges to be extremely helpful and knowledgable”

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Posted 4 years ago

“Lyndsey who dealt with our options available after tour was cancelled came up with the suggestion of asking for a price match which was accepted by Emerald. This meant we got the 2021 holiday for the price we were paying in 2020 thus avoiding any price increase. We were happy to re book the tour in a years time.”

Helpful Report

Posted 4 years ago

River Voyages is rated 4.8 based on 1,977 reviews