River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,979 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous cruise , our Ta Laura Wing was amazing , kept us updated and was extremely helpful throughout”

River Voyages 5 star review on 15th August 2025

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Posted 6 months ago

“Totally supportive from start to finish. Were especially helpful as we were on holiday to the USA when booking so it added some minor difficulties which River Cruises sorted out.”

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Posted 6 months ago

“We much enjoyed and appreciated hard work undertaken by the Captain and crew in making it a river cruise to remember. The Cruise Director (Mario) ensured that we had all the information needed to appreciate our holiday itinerary from providing details of future activities/events to the organisation of each. As previously noted (By Jacqueline Dugan) there was a need to hospitalise my sister-in-law (Mrs Margaret Dugan on Thursday 31st July which entailed the Captain and Mario to act accordingly to manoeuvre the ship to a suitable jetty. Mario then arranged for an ambulance to transport Margaret and her husband to the nearest hospital. Margaret is still in hospital awaiting medical clearance to travel back to the UK. Mario thereafer, kept in close contact with the hospital and ensured that we were all aware of the latest developments.”

Helpful Report

Posted 6 months ago

“Overall left disappointed with many specific examples of things that were not as expected having paid for an expensive cruise. 1. We were docked on two separate occasions up against another river cruise. Meaning we had to have the curtains closed for the full two days stay. 2. Lack of tables for two at meal times. Only one table on an evening and two tables at lunchtime. Apparently the reason given for removing one table on an evening was to make room for a party of 10 people. 3. Stomping of foot steps above our suite during the night. I guess this was crew moving to and from their smoking area. 4. On board credit promised at the time of paying which was 6 months in advance of this cruise did not materialise when we joined the cruise. Numerous emails to and from with Uni world made little progress. Eventually credited to my account on Thursday (day 5!). 5. Lack of on board music or entertainment. Why have a piano taking up all that room and not used. 6. Lack of information via an App.”

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Posted 6 months ago

“What a memorable holiday. This Voyage was so wonderful from the moment I arrived the staff we warm and welcoming. Food and facilities excellent - a feeling of being a VIP. Good entertainment and excursions excellent. I did the Prague extention- a stunning city and a lovely Art Deco hotel, great way to finish the holiday. I will look to book for another River Cruise. The only downside was the single supplement, making the trip pretty expensive. However I can't fault the holiday itself.”

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Posted 7 months ago

“The AmaWaterways cruise booked via River Voyages was fabulous. Brilliant organisation start to finish and I am grateful to River Voyages for the recommendation and arranging it. The major disappointment was that so many other passengers on board were talking about the amazing value for money they had received and had paid about half the amount that I paid as a solo traveller. Appreciate single supplements but my total cost was around £5,500 for 1 week and other passengers had paid under £4,000 for two people!!”

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Posted 7 months ago

“Everything organised to perfection both by River Cruises and Scenic. So impressed always there when we had any questions with quick responses.”

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Posted 7 months ago

“It is fine with them, they replied within reasonable timings.”

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Posted 7 months ago

“Easy to book and helpful right up to departure.”

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Posted 8 months ago

“Always helpful”

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Posted 8 months ago

“On 28 May the online deck showed a fitness studio. This was confirmed by the cruise director. It was not there! Very disappointing.”

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Posted 8 months ago

“I can't thank Rebecca Rimmer enough for her help with booking 2 cruises. I was a bit undecided about which to choose, but nonetheless she was extremely helpful and patient. She appears to be very knowledgeable about the cruises and it was very helpful to hear about her experiences, so that I could know what to expect. The cruises I've booked are in July and August 2025, so I can't review the actual holidays yet but I have no hesitation in recommending Rebecca and would happily book through her again. Thank you Rebecca.”

Helpful Report

Posted 9 months ago

Dear Pauline Thank you for your review, River Voyages are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 8 months ago

“Rebecca was excellent - everything dealt with clearly, quickly and professionally, lovely lady, so helpful and efficient, nothing was to much trouble”

Helpful Report

Posted 9 months ago

Dear Jane Thank you for your review, River Voyages are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

“food was boring, massive filling in waste of time giving talks about the next vinyard we were going to.Rooms were the smallest we have seen.Salamanca was beutiful and hotel visited for a meal and dancing exibition was worth seeing even with some of the staff being rude but the half days driving was a little tedious Porto was interesting and the guide very good. Would not want to do it again even if it was free and we were not encouraged to make specific stated amounts for tipping with the relativly expensive cruise price should have been inclusive.”

Helpful Report

Posted 9 months ago

“I contacted River Voyagers via the live chat and Rebecca said she would find out the information I asked for and phone me back. She did phone back and although I asked her to look at different options she did as requested in a very professional manner. We were very happy with the service she provided.”

Helpful Report

Posted 10 months ago

Dear Guest Thank you for your 5 star review, River Voyages are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“As in all our previous cruises, David and myself have received excellent service from River Voyages, from the beginning to the end,nothing too much trouble for our so caring concierge Elizabeth.”

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Posted 10 months ago

“Food, atmosphere and staff all excellent. However, of the 4 days advertised, the first was travelling and arriving, straight to dinner, nothing close by to stroll to after food. Day 2 didn't arrive to destination until 2-3 pm, the same on day 3. More time could have been been spent at the destination if sailing had been done though the night rather than moored. Sailing during the day restricts your time onshore. Day 4 leaving at airport at 7.40 am. For the amount of sight-seeing, it wasnt worth the long effort of travelling. We did overall enjoy the trip but would not recommend if you are a keen sight-seer.”

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Posted 11 months ago

“East and efficient service with Rebecca Rimmer - We changed our minds a couple of times and she went away and re investigated what was possible - very pleased and reassured by her knowledge”

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Posted 1 year ago

“Very simple and straightforward!”

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Posted 1 year ago

“.Dealt with Rebecca Rimmer to book this cruise. I can honestly say she was superb. Out of all the people I have dealt with, over the years booking 2-3 cruises per year, she was the most professional, knowledgeable , efficient and helpful. Cannot praise her highly enough. Would book through this company again due solely to this lady . Have not been on the holiday yet but her part in organising and helping us iron out difficulties has been faultless”

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Posted 1 year ago

River Voyages is rated 4.8 based on 1,979 reviews