River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how River Voyages made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a problem with future River Cruise and decided that we would cancel due to operation being cancelled and no date given for future, due to Covid 19. Estelle Peachey was xcelent in the way she dealt with our query. All sorted and very pleased with outcome thank you for all your help, you couldn't have been for helpful”

Helpful Report

Posted 4 years ago

“Had a problem with cancelling River Cruise due to forthcoming operation. With Covid 19 setting in couldn't get date for operation and waiting list longer. Estelle Peachey sorted this out for us and we are very happy with the result. Thank you Estelle”

Helpful Report

Posted 4 years ago

“Painless transaction thank you”

Helpful Report

Posted 4 years ago

“Maura was very helpful. answered all my questions and did whatever she said she would, a great help, thank you Robin Stewart”

Helpful Report

Posted 4 years ago

“The booking procedure was easy to follow and efficient. In addition , the work carried out to resolve the issues resulting this year's coronavirus pandemic, carried out particularly by Lindsey Maccracken was much appreciated.”

Helpful Report

Posted 4 years ago

“Excellent service from Maura who took the time to understand what I was looking for and to explain everything in great detail.”

Helpful Report

Posted 4 years ago

“Erin is always very helpful - and great at responding quickly and getting things booked”

Helpful Report

Posted 4 years ago

“Every member of staff has dealt with my issues in a very professional, efficient and satisfactory manner. Thank you all for your help.”

Helpful Report

Posted 4 years ago

“Tried to contact River Voyages previously, and didn't even get an acknowledgement, so wasn't impressed at the time. When they contacted me though, could not fault them. Rearranged our Danube river cruise for next year, and Lyndsey, who dealt with our booking, was excellent. Even ended up with 200 Euros on board credit. Very impressed with the service indeed.”

Helpful Report

Posted 4 years ago

“Took long time to get through. Long time to get rebooked. Did not appear that offer from Riviera and river voyages regarding rebooking was honoured. Still had to pay more.”

Helpful Report

Posted 4 years ago

“Despite the problems of staff working from home response to my request to rebook a cruise that had been cancelled (COVID) was excellent. There was a small hiccup with sending the confirmation document which may well have been at my end but Lyndsey sorted it out and everything is now complete.”

Helpful Report

Posted 4 years ago

“Diane was very helpfully, answered all my questions well and honestly.”

Helpful Report

Posted 4 years ago

“We received an email on 13/03/020 telling us our river cruise had been cancelled and we requested a refund. Our cruise was beginning on the 04/04/2020. I called them on 22/05/2020 as we had not received our refund. We were assured that our refund was put to the front of the queue. We are still waiting on 02/06/2020. I am on hold (over 2 hours so far after being cut off after the first 55 minutes) after calling them. I think this is unacceptable. I feel that I am being fobbed off and am finding it impossible to get hold of this company to get my money refunded.”

Helpful Report

Posted 4 years ago

“I have always booked my river cruises through RiverVoyages.com I get excellent advice and service. I always feel they are working for me not the companies !”

Helpful Report

Posted 4 years ago

“Still waiting for confirmation of change of holiday to next April 2020”

Helpful Report

Posted 4 years ago

“My problem was dealt with very promptly and satisfactory”

Helpful Report

Posted 4 years ago

“The travel consultant Maura was very helpful and advised me on rebooking my cruise which was due to be cancelled due to the current situation regarding covid 19.”

Helpful Report

Posted 4 years ago

“Hi l was very glad that Janet delt with with my holiday due to the virus , we would have had to cancel with also ,the flight from Birmingham also being cancelled as well it made traveling to an nother airport it made it difficult , but Janet went out of her way to find a flight that would be ok ,my husband being in not to good health wise , and being 83 years bless Janet”

Helpful Report

Posted 4 years ago

“Initially the service was very poor and frustrating as our cruise was cancelled on 11 th March and we failed to get support for some 8 weeks from both scenic and Six Star. We finally resorted to writing to the MD’s of both companies. We were then put in the hands of Lyndsey and since then the service has been excellent. The rating we have given is based on Lyndsey’ service.”

Helpful Report

Posted 4 years ago

“Emma was extremely helpful and assisted us in rebooking our holiday for next year and is in process of arranging a refund in respect of our travel companions as, unfortunately, our travel companions are unable to travel on the available dates with us.”

Helpful Report

Posted 4 years ago

River Voyages is rated 4.8 based on 1,977 reviews