River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have previously been on three Emerald cruises and have thoroughly enjoyed them all. Looking forward to joining the Radiance next May.”

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Posted 5 years ago

“Before I had booked with Emma Taylor and she was excellent, I have booked this voyage via Concierge Stacey Williams and she too was excellent, even better. Polite, Efficient, Sociable, Knowledgeable, very good advice. Altogether a delightful experience, as I have come to expect from Six Star Cruises / River Voyages Cruise Concierge.”

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Posted 5 years ago

“Whilst i know it is difficult times I have not been very happy with my experience in trying to get an exchange on my river cruise that was cancelled. I would have expected this booking to have been trnsferred at the same price to a date next year. Instead I have sent two emails made numerous phone calls and in the end was exasperated so much I decided to ask for a refund. Only then did you come back one hour later offering the same price. I was also told the £100 offered in an email was not applicable nor the cabin credit shown in the brochure as the cruise had already been reduced. Surely if things are written down they should apply. This is my book is false advertising and does not fit well with your image.”

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Posted 5 years ago

“I have not been on a River Cruise but I could not find a review page for Cruise 118. We had our cruise cancelled on March 8th but have only received all our money back, 5 months later. During this period of time I have made numerous telephone calls, many emails and recorded delivery letters, many with no response. You may ask therefore why we have booked a cruise again with Cruise 118. This can be answered in two words, HELEN CONWAY. Helen has been helpful and courteous in every way and if other employees undertook their duties as well as Helen then I would have no complaint. Perhaps Helen could be promoted so she could train others on how to deal with customers!”

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Posted 5 years ago

“Due to covid related issues we booked / amended / rebooked our river cruise and have found the concierges to be extremely helpful and knowledgable”

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Posted 5 years ago

“Lyndsey who dealt with our options available after tour was cancelled came up with the suggestion of asking for a price match which was accepted by Emerald. This meant we got the 2021 holiday for the price we were paying in 2020 thus avoiding any price increase. We were happy to re book the tour in a years time.”

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Posted 5 years ago

“Really good booking . Spoke to a lady called sheila Fleming could not have done anything better. Every thing explained answered all my questions really good. Pleasure to talk to.”

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Posted 5 years ago

“I spoke to Sheila who completely understood what I wanted and worked really hard to get me the cruise I wanted at my budget.”

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Posted 5 years ago

“Excellent service by Lyndsey in difficult circumstances. Pity I cant cruise this year. Looking forward to next year tho”

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Posted 5 years ago

“Superb service, quick response with helpful, knowledgeable and friendly staff. Special thanks to Maura who understood what we were looking for at first time of asking!!”

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Posted 5 years ago

“Friendly staff great service and communication”

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Posted 5 years ago

“Very satisfied with the professional way my enquirers were dealt with”

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Posted 5 years ago

“emails came in excellent time even at 3.47a.m. !! you work through the night?”

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Posted 5 years ago

“The service was excellent”

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Posted 5 years ago

“Emma Gray went out of her way to ensure all questions were answered & her overall attitude was very professional and customer focused.”

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Posted 5 years ago

“Lyndsey was very helpful and able to answer all our queries on our cancelled holiday before we rebooked for next year.”

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Posted 5 years ago

“Lindsey at River Voyages was very patient and helpful in sorting out our cancelled river cruise and rearranging it for next year She was professional and would deal with her again..”

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Posted 5 years ago

“Estelle Peachey has been so helpful, i will not hesitate to use your services again. many thanks gordon atkinson”

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Posted 5 years ago

“Excellent service from Lyndsey McCracken in negotiating the transfer of our 11 July Rhine Cruise to the same one next year at the same price. Lyndsey did what she said she would do in terms of communication, which it has to be said, most people don't do these days. Prompt paperwork follow-up as well - a very good experience - thanks Lyndsey.”

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Posted 5 years ago

“A very easy re-booking after our river cruise for this year was cancelled. A wonderful service. Thanks Lyndsey”

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Posted 5 years ago

River Voyages is rated 4.8 based on 1,977 reviews